Mereani Namuaira
Transactional Business Manager
Suva
Summary
Dedicated banking professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Transactional Business Manager
Westpac Banking Corporation
03.2021 - Current
- Manage NGO and multinational portfolio business accounts.
- Deliver innovative cash flow and transactional solutions to customers including leading the development of transactional banking proposals and tenders for new and existing customers.
- Assist other specialists and business partners to identify opportunities for Transactional Banking and Trade products and develop customer solutions
- Meet/exceed agreed objectives for revenue/sales and customer service
Relief Global Transactional Solutions Manager
Westpac Banking Corporation
03.2020 - 03.2021
- Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
- Maintained strong relationships with key clients through regular communication and exceptional service delivery.
- Manage NGO and Foreign Mission business accounts.
- Share knowledge and experiences of teamwork with team members to help them build sound and productive working relationships with Business Partners for successful achievement of sales targets.
- Ability to work remotely and carry out tasks with little or no supervision.
Global Transactional Solutions Officer
Westpac Banking Corporation
11.2016 - 03.2020
- Assist GTS manager maintain Electronic Banking market awareness.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Maintained database systems to track and analyze merchant data.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
Relationship Officer - Government Business
Westpac Banking Corporation
03.2014 - 11.2016
- Provide full time Admin and Sales support to the Senior Relationship Manager Government Business and coordinate with the internal stakeholders.
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Proven ability to learn quickly and adapt to new situations.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
Part Time Customer Service Representatives
Westpac Banking Corporation
03.2013 - 03.2014
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Lead support to Projects team by carrying out testing for the business when required.
Education
MBA - Business Administration
The University of The South Pacific
Suva, Fiji03.2023
Postgraduate Diploma - Business Administration General Managers
The University of The South Pacific
Suva, Fiji05.2022
Postgraduate Certificate - Business Administration Human Resource Management
The University of The South Pacific
Suva, Fiji04.2021
Professional Diploma - Business Management
The University of The South Pacific
Suva, Fiji03.2019
Diploma - Banking
Fiji National University
Suva, Fiji12.2012
Skills
- Business Growth Initiatives
- Process Improvement
- Resolving customer complaints
- Customer Service
- Multitasking
- Good Telephone Etiquette
Referees
Yvonne Breckterfield
Head of Global Transactional Solutions
Westpac Banking Corporation
Ph: 9995821
Robert Tivaknoa
Transactional Business Manager - Government
Westpac Banking Corporation
Ph: 9995861
Lewis Politini
Regional Merchant Support Officer (Secondment)
Westpac Banking Corporation
Ph: 3217096
Timeline
Transactional Business Manager
Westpac Banking Corporation
03.2021 - Current
Relief Global Transactional Solutions Manager
Westpac Banking Corporation
03.2020 - 03.2021
Global Transactional Solutions Officer
Westpac Banking Corporation
11.2016 - 03.2020
Relationship Officer - Government Business
Westpac Banking Corporation
03.2014 - 11.2016
Part Time Customer Service Representatives
Westpac Banking Corporation
03.2013 - 03.2014
MBA - Business Administration
The University of The South Pacific
Postgraduate Diploma - Business Administration General Managers
The University of The South Pacific
Postgraduate Certificate - Business Administration Human Resource Management
The University of The South Pacific
Professional Diploma - Business Management
The University of The South Pacific
Diploma - Banking
Fiji National University
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