Mitesh Ashitash Chand

Accomplished Product Manager with a proven track record at Vodafone, adept in leading digital financial services to competitive growth. Skilled in project management and relationship management, I've driven significant enhancements in M-PAISA services, achieving key KPIs and fostering robust merchant partnerships. My strategic planning and leadership have been pivotal in advancing product development and customer satisfaction. Analytical Product Manager with experience in product marketing. Quality leader with strong communication and presentation skills. Committed to developing effective strategies for product improvement and launches.

Manage all aspects of day to day operation of digital financial services., Ensure the timely and successful delivery of M-PAISA services to all merchants., Assist in the recruitment and ongoing training and support to M-PAiSA Agents and eCommerce Merchants., Accomplish competitive growth and target of M-PAiSA services., Provide regular update, analytics and reports on digital financial services., Regularly review product performance and identify improvement opportunities., Review and update DOP's and SOP's for M-PAiSA, & E-Commerce., Manage customer complaints handling and resolution., Manage timely reconciliation and payments to M-PAiSA merchants., Contribute in the achievement of department and company budget KPI's., Provide administrative and customer service support for all aspects of M-PAiSA, E-Ticketing and eCommerce Product and Services., Assist in customer complaints handling and resolution., Provide regular update, analytics and reports on M-PAiSA, E-Ticketing and E-Commerce performance and issues to management team., Document and update DOP's and SOP's for M-PAiSA, E-Commerce and E-Ticketing products., Provide E-Transport card report to Ministry., Provide M-PAiSA payment breakdown to E-Commerce Merchants., Provide Merchant onboarding and active agent report and assist with analysing agent commission., Assist in the recruitment and ongoing training and support to M-PAiSA Agents and eCommerce Merchants., Setup and implement B2C & C2B solutions for business partners with complete staff training., Customer Engagement and Interaction., Quality Customer Service., Establishes and Understands Customer Needs., Resolving customer needs and issues., Processes and Systems., Summarizing and Closing., Supports Customer retention through service-related churn reduction activities., Provides input to retention solutions., Work autonomously and retrieve information quickly through willingness to keep products/systems knowledge up to date.

• Date of Birth: 07/14/96
• Nationality: Fijian

• Rajnesh Prasad, Regional Chief Marketing Officer, Vodafone Fiji Pte Limited, 9998249
• Shailendra Prasad, Head of E-commerce & Digital Financial Services, Vodafone Fiji Pte Limited, 9998151

Intuitively leads and influences large teams gaining support and commitment to delivering on objectives and targets through a hands-on approach and open communication strategies., Builds trusted and respected relationships engaging with key stakeholders to achieve desired outcomes., Conceives sophisticated plans and drives implementation with a constant focus on established targets, trading conditions and opportunities remaining flexible and open to change., Combines account development and negotiation skills at the field level with considerable expertise in human resource management, team training and development whilst directly overseeing logistics & distribution., Selected to lead various business improvement projects and deliver strong results.

• Product Manager: Digital Financial Services, Vodafone, Fiji, 07/01/22, Current
• E-Commerce Support Officer, Vodafone, Fiji, 07/01/19, 06/30/22
• Customer Service Representative, Vodafone, Fiji, 10/01/17, 06/30/19