NEHA PRAKASH SAVANT

• Took a planned career break to focus on parenting and family responsibilities. Maintained professional engagement through continuous learning and staying updated with industry trends in hospitality operations and facility management.

• Led end-to-end workplace and facility operations for a large corporate campus, ensuring operational continuity, infrastructure reliability, and enhanced employee experience.
• Directed Integrated Facility Management (IFM) for a 323,000 sq. ft. campus supporting 4,500+ employees, leading a 250+ member multidisciplinary team across engineering, transport, security, and soft services.
• Spearheaded HOTO (Hand Over & Take Over) and transition management for new facilities, ensuring seamless integration from project delivery to live operations.
• Managed infrastructure fit-outs and capital projects to ensure workplace readiness aligned with evolving business needs.
• Led end-to-end project execution, including planning, snag resolution, and transition to steady-state operations.
• Optimized operational processes through improved resource planning, supply chain efficiencies, and cost management initiatives.
• Played a key role in transformation programs, implementing scalable and innovative workplace solutions.
• Led mobilization and transition of new business units across locations, maintaining consistent service delivery standards.
• Collaborated with cross-functional stakeholders to enhance maintenance strategies, improving asset uptime and operational reliability.
• Managed end-to-end security operations including time office functions, visitor management, material movement, CCTV surveillance, access control, and enhanced security protocols for Level-3 projects and data center areas, including periodic penetration checks and alertness reviews.
• Supported project execution and transition from fit-out and construction phases to operations by validating approved layouts, identifying snags, coordinating closures, and ensuring smooth handover to the facility operations team.
• Coordinated high-profile client visits, workplace walkthroughs, and employee engagement activities to deliver professional execution and enhance stakeholder experience.
• Managed vendor ecosystem and contracts, driving SLA adherence, service quality, and cost efficiency.
• Implemented sustainability and energy conservation initiatives that contributed to reduced operational costs and lower environmental impact.
• Maintained high standards of workplace services, contributing to employee satisfaction and audit readiness.
• Led Business Continuity Planning (BCP) and crisis response strategies to ensure uninterrupted operations.
• Key Responsibilities & Achievements:
• Led Business Continuity Planning (BCP) and crisis response strategies to ensure uninterrupted operations.

• Key member of the pre-opening leadership team, responsible for establishing and stabilising high-performing Rooms Division operations.
• Contributed to pre-opening strategy, including development of SOPs, service standards, and operational frameworks.
• Established Front Office Department through comprehensive setup and recruitment of skilled team members.
• Recruited, trained, and developed teams to deliver exceptional service and consistently high guest satisfaction.
• Led Front Office and guest services operations, ensuring seamless coordination with Housekeeping and Engineering.
• Managed revenue performance by implementing effective forecasting, upselling strategies, and optimising conversion rates.
• Elevated the hotel to the #1 position on TripAdvisor for six consecutive months through strong guest engagement and service recovery.
• Achieved consistently high scores in Accor brand audits (Eval) and mystery audits.
• Controlled departmental budgets while maintaining premium service standards.
• Led guest experience programs, corporate bookings, and event coordination.
• Enhanced vendor partnerships and implemented cost-saving operational initiatives to improve overall departmental efficiency.

• Oversaw daily front office operations in luxury hotel, ensuring high standards of service and guest satisfaction.
• Delivered guest satisfaction through proactive service recovery and VIP handling.
• Coordinated closely with departments to ensure seamless guest experience.
• Achieved and exceeded performance dashboard and budget goals through effective management and support of team initiatives.
• Monitored performance metrics and budgets, fostering teamwork through trust and cooperation among staff.
• Facilitated individual coaching sessions to support continuous learning and development.

• Enhanced guest experiences through effective management of reservations and seamless operational coordination.
• Collaborated with Sales, Marketing, and Banquets to optimise guest engagement and event planning.
• Oversaw budget for front office expenditures, ensuring alignment with operational needs and amenities.

• Developed expertise in guest experience, service delivery, and hospitality operations, specialising in VIP handling and managing high-volume environments.
• Earlier Roles
• Greeted guests warmly upon arrival, providing a personalised check-in experience to promote satisfaction.
• Led VIP guest tours, showcasing hotel facilities and services to encourage upgrades and repeat visits.
• Participated in weekly management meetings to discuss guest relations strategies and operational challenges.

· Handled desk operations, allocated tables, managed overlapping reservations, and coordinated waiting situations to maximise revenue.

· Managed incoming restaurant reservation calls efficiently.

· Demonstrated expertise in restaurant menu and beverage offerings.

· Assisted restaurant manager in updating beverage list and menu to enhance customer offerings.

· Assisted VIP guests, celebrities, unaccompanied minors, and wheelchair passengers to enhance their airport experience.

· Coordinated with different airport departments to streamline operations and improve service delivery.

· Completed flight clearance procedures with flight crew, ensuring on-time departures and arrivals.