NEOMAI BALEIOVALAU TUILOMA
Lautoka,Fiji
Summary
Professional with strong English language skills, active listening abilities, and a focus on customer service. Expertise in public speaking, retail management, and service orientation. Proficient in administration, management, and critical thinking, with a solid foundation in monitoring and evaluation. Experienced in persuasion, sales, and marketing strategies, committed to enhancing organizational success and client satisfaction.
Overview
18
18
years of professional experience
2007
2007
years of post-secondary education
Work history
Senior Retail Category Manager
Tappoo PTE Limited
Lautoka, Western
2022.02 - Current
- Maintained up-to-date knowledge of industry trends for competitive advantage gain.
- Developed marketing plans to support department strategies.
- Managed team of [47] staff, driving performance with motivational strategies to exceed sales targets.
- Optimised inventory control procedures resulting in lower stock holding costs.
- Collaborated with key stakeholders to align business objectives and category strategies.
- Implemented innovative category management techniques, improving supply chain performance.
- Analysed sales reports to identify trends and update strategies.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Supported front-line sales teams with well-coordinated administrative operations.
- Optimised sales methods to best engage, acquire and retain customers.
- Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
Assistant Retail Manager
Tappoo Limited
Lautoka
2019.10 - 2022.02
- Manage retail store, day to day operations. Facilitating customer service training, provide staff assistance with achieving department and floor targets on weekly and monthly basis.
- Sending bi-monthly reports on store performance, and daily sales reports.
- Creating Marketing strategy for in store promotions, internal and window displays.
- Supported Manager to ensure smooth daily operations in busy retail environment.
- Monitored employee performance on sales floor, identified areas of improvement.
- Helped sales team achieved store targets on monthly basis.
PR/Marketing officer/Foodcourt Coordinator
Tappoo Limited
Lautoka
2017.02 - 2019.11
- Overseeing and managing cruise ship operations, managing tour operators drop off to store front.
- Ensuring all tourists are safely escorted to retail store, providing information on products and services offered at store.
- Championed customer relationship management initiatives resulting in enhanced loyalty and retention.
Marketing Coordinator
Fiji Fashion Week Limited
Suva, Central
2013.07 - 2015.06
- Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.
- Negotiate contracts with vendors or distributors to manage product distribution, establishing distribution networks or developing distribution strategies.
- Consult with product development personnel on product specifications such as design, colour, or packaging.
- Coordinate or participate in promotional activities or trade shows, working with developers, advertisers, or production managers, to market products or services.
- Oversaw production of promotional materials, ensuring high-quality output.
Sales Consultant
Adrenalin Watersports Fiji
Nadi
2008.12 - 2012.02
- Provide customers with information such as quotes, orders, sales, shipping, warranties, credit, funding options, incentives, or tax rebates.
- Take quote requests or orders from dealers or customers.
- Assisted customers through entire sales process to ensure satisfaction.
- Built strong relationships with customers, resulting in repeat business.
Photographer
Adrenalin Watersports Fiji
Nadi
2008.12 - 2012.02
- Take pictures of individuals, families, and small groups, either in studio or on location.
- Adjust apertures, shutter speeds, and camera focus based on combination of factors such as lighting, field depth, subject motion, film type, and film speed.
- Scan photographs into computers for editing, storage, and electronic transmission.
- Test equipment prior to use to ensure that it is in good working order.
- Performed multiple takes on moving Jet Boat at different angles.
Ship stewardess
Adrenalin Watersports Fiji
Nadi
2008.12 - 2012.02
- Serve food or beverages to patrons and prepare or serve specialty dishes at tables as required.
- Facilitated smooth check-in process, improving boarding experience for passengers.
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
- Roll silverware, set up food stations or set up dining areas to prepare for next shift or for large parties.
- Offered insightful recommendations on ship amenities, enriching guest stay.
- Conducted pre-arrival inspections of cabins; ensured readiness for new guests.
- Exhibited calm demeanour during emergencies, providing reassurance to passengers.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Managed families from foreign countries such as Russia, Australia and United States.
Model
Digicel Fiji
Nadi
2008.07 - 2008.09
- As model during launch of Digicel Fiji, doing promotions and was involved in some of their advertisements on TV.
- Pose for artists and photographers.
- Work closely with photographers, fashion coordinators, directors, producers, stylists, make-up artists, other models, and clients to produce desired looks, and to finish photo shoots on schedule.
- Promote products and services in television commercials, on film, or in videos.
- Collaborated with creative teams to contribute ideas and insights, shaping visual narrative of campaigns.
Education
Secondary School - Commerce
St Thomas High School
Lautoka, Fiji 2007.01 - 2007.11
Secondary School - Commerce
Jasper Williams High
Lautoka, Fiji 2003.01 - 2006.11
Primary School - English
Lautoka Chinese School
Lautoka, WesternSkills
- English language proficiency
- Active listening
- Customer service
- Computers and electronics
- Service orientation
- Administration and management
- Coordination skills
- Critical thinking
- Monitoring and evaluation
- Active learning
- Learning strategies
- Persuasion techniques
- Sales and marketing strategies
INTERESTS
My interests are photography, creative designs i.e. clothing design, painting, and drawing/sketching., My hobbies are dancing, reading, listening to music, and writing, social networking.
Accomplishments
- Firstly, I was involved Cadet Training at Jasper Williams High for 4 years, built self-confidence, self-esteem and self-motivation. I was also the Vice President of the Student Representative Council (SRC). I played the role of a Charity Queen in the Golden Jubilee, Deputy Head girl and Best Female Cadet (NCO) in 2006.
- Mural Painting I was also involved at a Mural Painting held at Tanoa Plaza, Lautoka Sugar Festival I participated as a contestant in the year 2009 as Miss Laser Electric with 15 other contestants. I went on to win The Miss People's Choice Award.
Languages
English
Intermediate
Fiji
Intermediate
WORK STRENGTHS
- Great communication skills when dealing with clients or customers.
- I have no difficulty with speaking with different people.
- I am a team player. I like to work with people that are willing to reach the same goal for the company.
- I like to try new challenges.
- I am a self-motivated and self-disciplined individual and am able to work under pressure.
- I am a reliable and responsible person.
- I am a person that likes to learn from others.
- Honesty is something that I take seriously and have no problem with.
- I am very thorough with my work.
- I am a people's person.
- Flexible and a fast learner.
- Very organized.
Timeline
Senior Retail Category Manager
Tappoo PTE Limited
2022.02 - Current
Assistant Retail Manager
Tappoo Limited
2019.10 - 2022.02
PR/Marketing officer/Foodcourt Coordinator
Tappoo Limited
2017.02 - 2019.11
Marketing Coordinator
Fiji Fashion Week Limited
2013.07 - 2015.06
Sales Consultant
Adrenalin Watersports Fiji
2008.12 - 2012.02
Photographer
Adrenalin Watersports Fiji
2008.12 - 2012.02
Ship stewardess
Adrenalin Watersports Fiji
2008.12 - 2012.02
Model
Digicel Fiji
2008.07 - 2008.09
Secondary School - Commerce
St Thomas High School
2007.01 - 2007.11
Secondary School - Commerce
Jasper Williams High
2003.01 - 2006.11
Primary School - English
Lautoka Chinese School