Netani Kau Vasutoga
Lautoka,Fiji
Summary
Detail-oriented Operational Specialist experienced in enhancing service delivery through effective collaboration and problem-solving. Delivered consistent results by leveraging strong interpersonal skills in challenging environments. Committed to driving high-quality outcomes and value.
Overview
1
1
Certification
23
23
years of professional experience
Work history
Venue Manager (Acting)
InterContinental Hayman Great Barrier Reef
Queensland, Australia
2026.03 - 2026.04
- Managed venue bookings for efficient utilisation of space.
- Collaborated closely with event planners, ensuring client requirements were met on time.
- Coordinated with staff, ensuring high service standards.
- Enhanced customer satisfaction by resolving complaints promptly.
- Implemented health and safety regulations for improved compliance.
- Ensured adherence to licensing laws, preventing legal issues at the venue.
- Improved operational efficiency with effective resource allocation.
- Optimised work schedules to ensure adequate staffing during peak hours.
- Conducted regular staff training sessions for improved performance and productivity.
- Oversaw maintenance tasks, ensuring a well-kept facility at all times.
- Liaised with vendors for timely supply of necessary materials and equipment.
- Monitored inventory levels to avoid stockouts and oversupply.
- Maintained high hygiene standards in the venue, promoting a clean and safe environment.
- Streamlined communication channels for better team coordination.
- Welcomed guests into venues, showing them to tables and providing menus.
Quality & Training Manager
InterContinental Hayman Great Barrier Reef
Queensland, Australia
2023.05 - 2026.04
- Collaborated with department heads to design role-specific trainings, enhancing work efficiency.
- Aligned training objectives with business goals for streamlined operations.
- Identified skill gaps among workforce, enabling targeted training interventions.
- Enhanced team productivity by introducing interactive learning strategies.
- Fostered an environment conducive to continuous professional development with regular feedback sessions.
- Streamlined onboarding process by designing an intensive induction programme for new hires.
- Conducted job role analyses to identify key areas for improvement.
- Assessed personnel needs, resulting in tailored training sessions.
- Developed comprehensive training programmes for improved staff performance.
- Created testing and evaluation procedures.
- Analysed employees' skill levels and implemented new techniques to boost knowledge.
Food & Beverage Operations Manager
InterContinental Fiji Golf Resort & Spa
Sigatoka, Fiji Islands
2021.12 - 2022.11
- Oversaw daily food & beverage operations, ensuring smooth service delivery and customer satisfaction.
- Monitored and adjusted beverage costs to maintain profitability and enhance financial performance.
- Streamlined inventory management to effectively minimise stockouts and prevent overstock situations.
- Optimised workflow procedures with strategic planning and team coordination.
- Implemented quality control measures, enhanced product standards.
- Quality Control, Stock Controlling and Equipment Stocktaking
- Daily Opening & Closing Procedures
- Opera Access: Postings, Rebates, Journals, Breaking down of bills, Splitting of Bills, Floating bills
- Material Control System
- Assisted in office management to ensure efficient workflow.
Food & Beverage Assistant Operations Manager
InterContinental Fiji Golf Resort & Spa
2020.08 - 2021.12
- Managing day-to-day Food & Beverage Operations
- Controlled beverage costs, ensured quality standards, managed stock levels, and conducted equipment stocktaking to optimise operational efficiency.
- Implemented waste reduction practices to minimise resource use and reduce costs.
- Collaborated effectively with kitchen staff for expedited order delivery.
- Resolved customer complaints efficiently, fostering positive relations and repeat business.
- Trained new team members, contributing to staff proficiency.
- Maintained cleanliness in dining area, enhancing guest experience and atmosphere.
- Prioritised tasks during peak hours to ensure smooth operations.
- Assisted in inventory management for efficient stock control.
- Coordinated with chefs on special dietary requirements ensuring customer satisfaction.
- Mastered use of point-of-sale systems enhancing customer check-out efficiency.
- Ensured prompt bill generation and collection preventing delays.
- Upheld hygiene standards, resulting in optimal food safety conditions.
- Demonstrated exceptional customer service by promptly attending to diner's needs.
- Implemented waste reduction practices saving resources and costs.
Banquet Manager
InterContinental Fiji Golf Resort & Spa
2020.09 - 2020.01
- Runs day to day operations of all events (Conference, Weddings, Caterings & Other Special Events)
- Working closely with Conference & Events Sales Team to coordinate functions
- Banquet Revenue Forecasts: Weekly & Monthly
- Conducted pre-conference and pre-wedding meetings with clients to finalise event agendas.
- Ensuring smooth service to meet customers' specifications
- Evaluated room setups for quality to ensure a professional and welcoming atmosphere for guests.
- Facilitated training and mentoring sessions to enhance team performance and service quality.
- Liaise with the rest of Food & Beverage Managers to ensure all clients’ needs and requests are met
- Executed quick adjustments to accommodate last-minute requests.
- Dealing with customer complaints
- Oversaw Micros billing activities to maintain financial accuracy and efficiency.
- Handled Infrasys billing procedures to support accurate financial operations.
- Opera Access: Postings, Rebates, Journals, Breaking down of bills, Splitting of Bills
- Material Control System: Placing orders, stock movements and controlling of Beverage Costs
- Performed regular checks on equipment maintenance and servicing to ensure optimal functionality.
- Ensure Plate presentations are of quality standards
Operations Manager
Jackson Airport Duffy Café & Duffy Cafe
2016.12 - 2017.08
- Managing day to day Food & Beverage Operations
- Managed costs to ensure budget adherence
- Monitored stock levels to prevent shortages
- Conducted quality control checks to maintain standards
- Performed stock counts each month to ensure accuracy
- Equipment Stocktaking
- Prepared daily reports for senior management to inform decision-making
- Scheduling of staff
- Assigned tasks to staff to ensure smooth operations
- Evaluated employee performance to identify strengths and areas for improvement
- Daily Opening & Closing Procedures
- Maintaining hygiene and cleanliness
- Performed various administrative tasks to support operations
- Delivered exceptional customer service to meet client needs
- Addressed challenges to ensure operational continuity
- Event Planning
- Handled cash transactions to ensure accuracy
- Conduct In House training
- Applied IT software skills to enhance productivity
- Harbourside East- The Stanley Hotel & Suites, Building, POM, Papua New Guinea
Assistant Banquet Manager
InterContinental Fiji Golf Resort & Spa
2013.06 - 2016.11
- Managed daily operations for all events, ensuring seamless execution and client satisfaction.
- Collaborated with Food & Beverage Managers to fulfil all client needs and requests effectively.
- Worked closely with the Conference & Events Sales Team to coordinate functions
- Ensured smooth service to meet customers' specifications
- Monitored room setups for quality and adherence to event specifications.
- Delivered prompt service for last-minute changes.
- Resolved customer complaints promptly to maintain high service standards.
- Facilitated ongoing training and mentoring to enhance team skills and performance.
- Oversaw billing activities through Micros to ensure precise financial records.
- Banquet Revenue Forecasts: Weekly & Monthly
- Material Control System: Placing orders and controlling Beverage Costs
- Opera Access: Postings, Rebates, Journals, Breaking down of bills, Splitting of Bills
- Consistent checks on all equipment maintenance and servicing
- Ensure Plate presentations are of quality standards
Banquet Supervisor
InterContinental Fiji Golf Resort & Spa
2012.08 - 2013.05
- Runs day to day operations of all events (Conference, Weddings, Caterings & Other Special Events)
- Liaise with the rest of Food & Beverage Managers to ensure all clients’ needs and requests are met
- Working closely with Conference & Events Sales Team to coordinate functions
- Ensured smooth service delivery aligned with customer specifications.
- Monitored and maintained high standards for room setups to enhance event quality.
- Delivered prompt service for last-minute requests.
- Dealing with customer complaints
- Conducted training sessions and mentored staff to improve service skills.
- Managed billing processes using Micros system to ensure accurate financial reporting.
- Opera Access: Postings, Rebates, Journals, Breaking down of bills, Splitting of Bills
- Banquet Revenue Forecasts: Weekly & Monthly
- Material Control System: Placing orders and controlling of Beverage Costs
- Consistent checks on all equipment maintenance and servicing
- Ensure Plate presentations are of quality standards
Outlet Supervisor
InterContinental Fiji Golf Resort & Spa
2010.08 - 2012.07
- Managed and planned staff rosters to ensure optimal coverage and service delivery
- Regular briefings and training
- Ensure groups’ room drops are done according to the standards
- Processed credit card transactions for guest services, ensuring accuracy and efficiency in billing
- Coordinated foreign correspondence via e-mails and phone calls for special deliveries, enhancing guest experience
- Taking Restaurant Bookings
- VIP Amenities: Delivery and setup
- Special setups in rooms
- Ensured mini bar was stocked and maintained for guest convenience
- Opera Access: Limited User only to check on the rooms' status
Room Service Waiter
InterContinental Fiji Golf Resort & Spa
2009.03 - 2012.06
- Facilitated quick and effective service during peak hours
- Coordinated timely delivery of pending VIP amenities
- Ensured trays met hygiene standards for guest satisfaction
- Prepared mis-en-place for seamless service
- Cleared trays from rooms to maintain cleanliness and efficiency
Room Service- Service Associates
Shangri-La’s Fijian Resort & Spa
2003.08 - 2009.01
- Delivered and set up VIP amenities to create personalised experiences for high-profile guests.
- Executed special dinner setups to elevate guest experiences and create memorable occasions tailored to individual preferences.
- Managed mini bar operations including ordering, collecting, delivering, posting, and stock control to ensure optimal inventory levels and guest satisfaction.
- Yanuca Island, Sigatoka, Fiji Islands
Education
Diploma - Customer Service
Alison Online Training
Ireland 2015.06 -
Advanced Certificate - Information Technology
University of The South Pacific
Fiji 2008.07 -
Certificate of Completion - Supervision In The Hospitality Industry
Training & Productivity Authority of Fiji
Fiji 2008.10 -
Certificate - Computer Training
New Zealand Pacific Training Centre
Fiji 2000.01 - 2000.03
Skills
- Occupancy management
- Scheduling expertise
- Resourceful scheduling
- Operational strategy
- Time management
- Organisational skills
- Team leadership
- Leadership development
- Team Motivator
- Resilience in high-pressure situations
- Communication
- Communication proficiency
- Transparent communication
- Supplier negotiation
- Detail-oriented
Certification
- 2025 Allens Training- Certificate of Attainment
- 2019 Rum Co. of Fiji Cocktail Training Certificate of Participation
- September 2008 Ronnefeldt Tea Academy Certificate in Tea Making
- November 2011 Defensive Driving Course (to be renewed) Certificate
Reference
- Hudson, Mitchell, Director of Sales & Marketing, hudson.mitchell@ihg.com, +679 998 0268, InterContinental Fiji Golf Resort & Spa
- Jordan, Inoke, Testing Hub Manager, Jordan.inoke1@ihg.com, +679 947 6547, InterContinental Fiji Golf Resort & Spa
- Susana Lealea, Gavidi, Director of Conference & Events, Susannah.Gavidi-Lealea@ihg.com, +679 890 4111, InterContinental Fiji Golf Resort & Spa
- Jacob, Pau'u, Employees Relations Manager, Jacob.pau1@ihg.com, +679 673 3300, InterContinental Fiji Golf Resort & Spa
- Bjoern, Noeldner, Director of Dining & Entertainment, Bjoern.Noeldner@ihg.com, +679 995 8619, Intercontinental Fiji Golf Resort & Spa
- Alifereti, Rabuka, Assistant Food & Beverage Operations Manager, alifereti.rabuka1@ihg.com, +679 995 8947, InterContinental Fiji Golf Resort & Spa
Personal Awards
May 2019 Manager of the Month- InterContinental Fiji Golf Resort & Spa Great feedback from Clients, July 2013 Employee of the Month- InterContinental Fiji Golf Resort & Spa Great guest comments and great team work, April 2008 Silver Star Award- Shangri-La’s Fijian Resort & Spa For great team work, July 2006 Matancieva- Shangri-La’s Fijian Resort & Spa For Outstanding Service
Accomplishments
Reference
Hudson Mitchell
Director of Sales & Marketing
InterContinental Fiji Golf Resort & Spa
Phone: +679 998 0268
Email: hudson.mitchell@ihg.com
Jordan Inoke
Duty Manager
InterContinental Hayman Great Barrier Reef
Phone: +61 497 944 837
Email: Jordan.inoke1@ihg.com
Susana Lealea Gavidi
Director of Sales Centre
Sheraton & Westin Resorts
Phone: +679 890 4111
Rachel Vare
Flight Centre Travel Academy
Flight Centre
Phone: +61 414 352 390
Bjoern Noeldner
General Manager
Voco Gosford, Melbourne
Mobile: +61 438 761 405
Email: Bjoern.Noeldner1@ihg.com
Languages
English
Beginner
Affiliations
- Cooking
- Surfing the Web
- Watching Movies
References
References available upon request.
Timeline
Venue Manager (Acting)
InterContinental Hayman Great Barrier Reef
2026.03 - 2026.04
Quality & Training Manager
InterContinental Hayman Great Barrier Reef
2023.05 - 2026.04
Food & Beverage Operations Manager
InterContinental Fiji Golf Resort & Spa
2021.12 - 2022.11
Banquet Manager
InterContinental Fiji Golf Resort & Spa
2020.09 - 2020.01
Food & Beverage Assistant Operations Manager
InterContinental Fiji Golf Resort & Spa
2020.08 - 2021.12
Operations Manager
Jackson Airport Duffy Café & Duffy Cafe
2016.12 - 2017.08
Diploma - Customer Service
Alison Online Training
2015.06 -
Assistant Banquet Manager
InterContinental Fiji Golf Resort & Spa
2013.06 - 2016.11
Banquet Supervisor
InterContinental Fiji Golf Resort & Spa
2012.08 - 2013.05
Outlet Supervisor
InterContinental Fiji Golf Resort & Spa
2010.08 - 2012.07
Room Service Waiter
InterContinental Fiji Golf Resort & Spa
2009.03 - 2012.06
Certificate of Completion - Supervision In The Hospitality Industry
Training & Productivity Authority of Fiji
2008.10 -
Advanced Certificate - Information Technology
University of The South Pacific
2008.07 -
Room Service- Service Associates
Shangri-La’s Fijian Resort & Spa
2003.08 - 2009.01
Certificate - Computer Training
New Zealand Pacific Training Centre
2000.01 - 2000.03