Nitika Vandhana Karan
Lautoka
Summary
Currently I’m employed as a Lending Officer at MFL Lautoka branch. I have been employed with Merchant Finance since 2008 as a Cashier, Customer Service Officer & current position as Lending Officer. I have proven record at Merchant Finance, having carried out loan evaluations, assessments and client consultation. Over the period of my employment with MFL, I have built a strong relationship with dealers and customers overalI annd have effectively managed the entire loan process from document collection to settlements, ensuring financial stability and satisfaction.
I have managed to work on minimum supervision.
Known for demonstrating sound judgment under pressure, exceptional communication skills, and unwavering commitment to customer service.
Over the period of my employment, I have contributed to MFL Lautoka branch portfolio overall
Overview
18
18
years of professional experience
Work History
Lending Officer
Merchant Finance
Lautoka
07.2016 - Current
- Evaluated loan applications for creditworthiness and financial stability.
- Liaised with clients on suitable lending products and terms.
- Introduced new clients in MFL books
- Have worked without minimum supervision on handling applications from initial status of collecting documents, submitting applications, sign ups and settlements
- Have built up a good reputation with dealers and customers
Customer Service Representative
Merchant Finance
Lautoka
01.2015 - 06.2016
Cashier
Merchant Finance
Lautoka
03.2008 - 12.2014
- Processed customer transactions efficiently and accurately.
- Managed cash register and maintained balanced Daily Cash on hand
- Assisted customers with inquiries and product information.
Education
Diploma in Systems Administration
TAFE
Certificate in Customer Service Management
Fiji National University
Certificate in Accounting For Office Assistants
Fiji National University
Skills
- Loan evaluation
- Client consultation
- Document processing
- Credit assessment
- Sign Up of MFL documents
- Settlements of loans
- Dealer visits
- Client visits
Accomplishments
- MFL Champion Award July 2024
References
References available upon request.
Timeline
Lending Officer
Merchant Finance
07.2016 - Current
Customer Service Representative
Merchant Finance
01.2015 - 06.2016
Cashier
Merchant Finance
03.2008 - 12.2014
Diploma in Systems Administration
TAFE
Certificate in Customer Service Management
Fiji National University
Certificate in Accounting For Office Assistants
Fiji National University