Summary
Overview
Work history
Education
Skills
Custom
Languages
Affiliations
Accomplishments
Certification
Timeline
Generic
Nitin Chand

Nitin Chand

Lautoka,Fiji

Summary

Dynamic professional with a comprehensive skill set in work planning, strong communication, and problem-solving. Demonstrates expertise in coordination, process analysis, and audit reporting, complemented by exceptional customer relations and team leadership abilities. Adept at cultural awareness and recordkeeping, ensuring efficient schedule coordination and task prioritisation. Self-motivated with a keen understanding of forecasting and continuous improvement implementation. Proficient in profit and loss understanding and customer relationship management, showcasing leadership skills in conflict resolution and critical-thinking. Committed to enhancing customer service orientation while pursuing opportunities for growth within the industry.

Overview

13
13
years of professional experience
4026
4026
years of post-secondary education
1
1
Certification

Work history

Operations manager

Tanoa Waterfront Hotel
Lautoka, Western
12.2022 - Current
  • Coordinated cross-functional teams to achieve project milestones within deadlines.
  • Streamlined processes and implemented strategic plans to enhance operational efficiency.
  • Fostered a culture of continuous learning, elevating workforce competency levels.
  • Led teams in attaining business objectives while adhering to budget constraints.
  • Created a collaborative work environment, promoting positive team dynamics.
  • Analysed performance metrics to identify areas for operational improvement.
  • Devised operational policies ensuring regulatory compliance and best practices adherence.
  • Implemented quality control measures that significantly enhanced product standards.

Team Leader Accounts and Purchasing

Tanoa Waterfront Hotel
Lautoka
11.2017 - 12.2022
  • Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
  • Organized schedules and daily assignments for team, leveraging individual knowledge and strengths to maximize team success.
  • Monitored team operations and workflow during busy periods, making adjustments to improve pace.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.
  • Bolstered employee morale and performance of direct reports through clear and transparent communications.
  • Created and distributed monthly and annual reports to management regarding team performance.
  • Supported teams to achieve department goals and objectives.
  • Carried out supervisory activities as outlined in organizational policies.
  • Helped mitigate and resolve issues by analyzing situation and implementing appropriate solutions.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Collaborated with management team to implement new work procedures or policies.
  • Modeled exemplary behavior and standards to inspire staff members.
  • Responded to and resolved employee relations issues expressed by team members.
  • Handled large and complex data to analyze business operations and needs.
  • Assisted front-line personnel with delivering timely service to customers by expertly managing support needs.
  • Optimized policies to better handle current and expected needs.
  • Tracked and analyzed reports covering budgets, operational activities and department metrics.
  • Kept accurate inventory records and tracked costs against budget targets.
  • Trained staff in job roles, business policies and industry best practices.

Accounts Officer

Tanoa SKylodge Hotel
Nadi
05.2017 - 11.2017
  • Liaised with accountant to prepare and collate requested data and reports.
  • Processed month-end standard journals and accruals to allocate income and costs to correct cost centers.
  • Checked and audited records for correctness.
  • Balanced and reconciled discrepancies in financial records.
  • Processed employee salaries and wages using payroll systems.
  • Prepared bank deposits, compiled data, verified receipts and sent reconciliation to HO.
  • Kept records current with regular transaction posting.

Accounts Assistant

Tanoa Waterfront Hotel
Lautoka
06.2016 - 05.2017
  • Handled incoming department mail, including sorting checks for distribution to different departments or personnel.
  • Set up vendor files and processing forms into [Software].
  • Pursued training courses to enrich skills and obtain more knowledge in accounting procedures.
  • Helped obtain payments from customers with timely invoicing and follow-up on past-due accounts.
  • Verified invoices against orders and processed weekly volume on-time and with high accuracy.
  • Maintained updated policy and procedures for department.

Front Office Attendant/ Night Auditor

Tanoa Waterfront Hotel
Lautoka
01.2016 - 06.2016
  • Greeted visitors at reception, answering questions and providing direction.
  • Input large volumes of data to meet accuracy requirements.
  • Communicated openly with all levels of staff for maximum transparency and approachability.
  • Maintained confidentiality and discretion working with sensitive material.
  • Handled high volume of incoming calls to successfully manage inquiries.
  • Resolved customer complaints with answers and solutions to problems.
  • Helped employees overcome problems and challenges through advice and guidance.
  • Communicated organizational policies and procedures with new hires during onboarding.

Administrative Assistant

International Society for Krishna Consciousness
Lautoka
01.2015 - 12.2015
  • Helped maintain office organization for aesthetic appeal and easy access to supplies.
  • Welcomed guests, issued passes and took incoming phone calls at reception.
  • Supported workflow of daily administrative tasks to achieve targets and deadlines.
  • Promoted productivity by coordinating schedules, meetings and correspondence.
  • Ordered, dispensed and organized office supplies for team use.
  • Supported meetings by setting up spaces and taking detailed notes.
  • Maintained accurate, updated accounts with new transactions and reconciliations.

Front Office Attendant/ Relieving Night Auditor

Tanoa Waterfront Hotel
Lautoka
01.2013 - 10.2014
  • Handled high volume of incoming calls to successfully manage inquiries.
  • Greeted visitors at reception, answering questions and providing direction.

Education

Secondary -

Sigatoka Andhra Sangam

Secondary - undefined

American International Christian School

Secondary - undefined

Natabua High School

Primary - undefined

Nehru Memorial Primary School

Front office and Customer Relations Management - Advanced Certificate Level 4 - Front office & Customer relations

Fiji National University

Skills

  • Work planning and scheduling
  • Strong communication skills
  • Problem-solving and critical thinking
  • Coordination and team leadership
  • Process analysis and improvement
  • Audit reporting and recordkeeping
  • Customer relations and service orientation
  • Cultural awareness and sensitivity
  • Task prioritization and self-motivation
  • Forecasting and profit/loss analysis
  • Conflict resolution strategies

Custom

  • Narend Kumar, Area General Manager, Tanoa Group of Hotels, 9998555
  • Vularewa Seru, Hotel Manager, Tanoa Waterfront Hotel, 8038954
  • Raj Singh, Tanoa Skylodge Hotel, 9998561

Languages

English
Fluent
Hindi
Native

Affiliations

  • Swimming
  • Music
  • Interior Decorating
  • Hiking

Accomplishments

    Inaugural Tanoa Active Winner - 2022

    Training Partner - Reddy Group 2022

    Tanoa Employee of the Year - Our Company 2018

    Employee of the 2nd Quarter - Our Company 2019

    Employee of the 1st Quarter - Our Company 2018

    Employee of the 3rd Quarter - Our People 2017

    Employee of the 3rd Quarter - Our Company 2017

    Employee of the 2nd Quarter - Our People 2017

    Employee of the 2nd Quarter - Our Company 2017

    Service Excellence Recognition - 2014

Certification

Certificate of Participation - Leader's Lead Symposium 2025

Fire Warden Training - 2024

Certificate of Attainment - Occupational Health & Safety Modules 1 & 2 - Safety representatives and committee members - 2024

Certificate of Attainment - Training of Trainers Module 1 - Instructional Skills Workshop - 2023

Certificate of Attainment - Health Masters Basic CPR & AED Day Training

Pacific First Aid & CPR 2022

Certificate of Attainment - Microsoft Excel Training - Intermediate & Advanced

Reddy Group Training Partner Certification - 2022

Certificate of Completion - Food & Beverage Cost control Training (USP) - 2019

Certificate of Participation - (ERA) Labour management Consultation and Cooperation Committee Regulations 2008 - 2018

Timeline

Operations manager

Tanoa Waterfront Hotel
12.2022 - Current

Team Leader Accounts and Purchasing

Tanoa Waterfront Hotel
11.2017 - 12.2022

Accounts Officer

Tanoa SKylodge Hotel
05.2017 - 11.2017

Accounts Assistant

Tanoa Waterfront Hotel
06.2016 - 05.2017

Front Office Attendant/ Night Auditor

Tanoa Waterfront Hotel
01.2016 - 06.2016

Administrative Assistant

International Society for Krishna Consciousness
01.2015 - 12.2015

Front Office Attendant/ Relieving Night Auditor

Tanoa Waterfront Hotel
01.2013 - 10.2014

Secondary - undefined

American International Christian School

Secondary - undefined

Natabua High School

Primary - undefined

Nehru Memorial Primary School

Secondary -

Sigatoka Andhra Sangam

Front office and Customer Relations Management - Advanced Certificate Level 4 - Front office & Customer relations

Fiji National University

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Nitin Chand