Noleen Singh
Suva,12
Summary
Dynamic professional with expertise in public relations, specializing in crisis management, media relations, and strategic communication planning. Proven track record of enhancing organizational goals through effective teamwork and problem-solving. Experienced International Relations Officer with strong diplomatic skills, adept at negotiation and conflict resolution, contributing to successful international partnerships. Demonstrated ability to navigate complex political landscapes and improve inter-country relationships through policy development and implementation.
Overview
12
12
years of professional experience
Work History
International Relations Officer
Fiji Revenue and Customs Service
11.2024 - Current
- Recently, I have been appointed as an International Relations Officer, at Fiji Revenue and Customs Service (FRCS). In my daily duties, I closely work with Australian Tax Office (ATO) on the Vuvale Partnership program between Fiji and Australia, signaling commitment to closer cooperation, consultation and collaboration between the two nations.
- I’m responsible for conducting research, analyzing and developing intelligence reports, fill forms and surveys and draft briefing papers and analysis reports. Also promoting the engagement through dissemination of information and supporting business units by documenting all international obligations and commitments, assisting in the facilitation and coordination of international meetings and events. In addition to that, I also ensure that collaborative partnership enquiries are successfully communicated to the international team as well as perform the liaison role for communication between regional and international organizations.
Payments Officer
Bank of South Pacific (BSP)
01.2015 - Current
- I joined Bank of South Pacific (BSP), Fiji with their International Operations as a Payments Officer from 2015. In charge for processing transaction received from customers abroad, advising on the funds received, liaising with corresponding Banks on queries and arranging for payments being remitted.
- Preparing and presenting Transaction Reports to other local Banks for their customers on funds being received by the Bank. I was required to fully perform the duties of an inward payments officer pursuing dealer’s advice and liaising with other local and international Banks on the payments being transmitted and remitted.
- Effective management of payment processing via the Bank’s internal systems and SWIFT Alliance.
- Responsible for completion of daily Nostro reconciliations and assist the Team Manager in performance of time critical payment investigations.
- Assisting with the processing of Electronic payments requests and management of daily paper payment requests received. Check customer signatures against the customer mandates in Document Management System. Excellent understanding of payments operations message structure and responding positively to requests to share knowledge about own work.
Senior Treasury Support Officer
Bred Bank (Fiji) Limited
07.2023 - 11.2024
- Company Overview: http://www.bred.com.fj
- As a Senior Treasury Finance Officer of Bred Bank (Fiji) Limited appointed from July 2023 to date, I’m responsible for accurately maintaining the currency positions on a daily basis and monitoring that foreign exchange and that money market deals are settled, advising dealers with the account positioning and following up with corresponding banks for any non-settlements.
- Some key attributes of this role is to provide support to Foreign Exchange transaction by ensuring the Inward and Outward telegraphic transfers are correctly processed through Flexcube and SWIFT. Perform authorizations on Flexcube as required by and assisting the role of Supervisor/Manager. Monitoring of Nostro and Vostro accounts, processing of Clean Collections, providing consultation to banking queries and also attending to FX related queries and follow – ups for reimbursements.
- In addition, I also conduct RMA establishment with other banks as required and to monitor the Exchange Settlement Account held with Reserve Bank.
- Http://www.bred.com.fj
Operations and Treasury Support Officer
Bred Bank (Fiji) Limited
01.2017 - 06.2023
- Company Overview: http://www.bred.com.fj
- As Operations and Treasury Support Officer of Bred Bank (Fiji) Limited, appointed in 2017 till June 2023, I was responsible of processing and clearing exchanges and posting domestically as well as local bank transfers, to provide operations support functions in a timely manner to our 6 branches located throughout Fiji.
- I was also responsible for processing Telegraphic Transfers to our 18 different correspondent banks internationally via SWIFT Alliance.
- Apart from my daily task, I also assisted in screening for our Risk and Compliance Team and identifying various compliance issues for rectification. Other important duties include, preparing complex technical and operational reports, and developing and recommending procedures to be used to manage and coordinate various account activities for the Retail Banking Teams.
- In innovating and embracing new changes to periodically review procedures and systems within the Department for improvements and enhancements to ensure increase in productivity and efficiency. Process and authorize the all transactions in the absences of the Operations Support Supervisor.
- In additional to that I was delegated as the Project Manager for automation of the processes, in order to minimize manual entry and recording of Bank Guarantee with our counterparts at Bred Bank (IT) located in Bangkok, Thailand.
- Http://www.bred.com.fj
Call Centre Consultant
Bank of South Pacific (BSP)
01.2014 - 12.2014
- In 2014, I had the opportunity to join the Bank of South Pacific (BSP) as call centers consultant. Call Center is often the first place bank customers call for immediate answers to questions regarding their checking and savings accounts, loan applications and credit cards.
- It is the call center representative’s job to actively listen to, troubleshoot and resolve customer problems and concerns. Representatives are also responsible for identifying and escalating customer issues to the appropriate bank department, as well as executing banking transactions and cross-selling products or special promotions.
- Managing large amounts of inbound and outbound calls in a timely manner and Following call center “scripts” when handling different topics. Identifying customers’ needs, clarify information, research every issue and providing best banking solutions.
Field Survey Enumerator
Fiji National Provident Fund (FNPF)
01.2013 - 12.2013
- In 2013, I was hired as a Field Survey Enumerator for the Fiji National Provident Fund (FNPF) through USP to conduct customer satisfaction survey of FNPF services.
- The enumeration duties include, locate sample members, set interview dates with respondents, conduct interviews with respondents, record responses as instructed and comply with the requirements necessary for conducting a successful interview.
Education
Master of Commerce (M. Com) - Management & Public Administration
University of the South Pacific
12.2014
Postgraduate Diploma in Commerce (PGDip.Com) -
University of the South Pacific
12.2013
Bachelor of Arts (BA) - Economics and Management & Public Administration
University of the South Pacific
12.2009
Advance Certificate in Information Technology -
University of the South Pacific
12.2007
Skills
- Financial reporting
- Analytical Thinker
- SWIFT transactions
- Foreign exchange processing
- Compliance monitoring
- Effective communication
- Customer relationship management
- Data analysis
- Team collaboration
- Attention to detail
- Research
References
- Mr. Ariff Ali, Governor - General, Reserve Bank of Fiji, ariff@rbf.gov.fj
- Ms. Sofia Makarita Wojcik Stoddart, Manager Operations, Bred Bank (Fiji) Limited, sofia.stoddart@bred.com.fj
- Mr. Pierre-Antoine Robert Vallet, Deputy Chief Executive Officer, Bred Bank (Fiji) Limited, pierre.antoine@bred.com.fj
- Mr. Mohnish Jai Prasad, Manager International, Fiji Revenue and Customs Service (FRCS), mprasad003@frcs.org.fj
Timeline
International Relations Officer
Fiji Revenue and Customs Service
11.2024 - Current
Senior Treasury Support Officer
Bred Bank (Fiji) Limited
07.2023 - 11.2024
Operations and Treasury Support Officer
Bred Bank (Fiji) Limited
01.2017 - 06.2023
Payments Officer
Bank of South Pacific (BSP)
01.2015 - Current
Call Centre Consultant
Bank of South Pacific (BSP)
01.2014 - 12.2014
Field Survey Enumerator
Fiji National Provident Fund (FNPF)
01.2013 - 12.2013
Master of Commerce (M. Com) - Management & Public Administration
University of the South Pacific
Postgraduate Diploma in Commerce (PGDip.Com) -
University of the South Pacific
Bachelor of Arts (BA) - Economics and Management & Public Administration
University of the South Pacific
Advance Certificate in Information Technology -
University of the South Pacific
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