Osea Waqa
Nadi
Summary
Dynamic individual with hands-on experience in VoiP technologies and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
Work History
Unified Communications Voice Engineer
Go2 Solution Pty Ltd
08.2018 - Current
- Maintain effective communication channels with internal and external stakeholders, resulting in improved customer service and satisfaction.
- Work with project managers to develop and implement strategies for cost savings and resource optimization.
- Coordinate with Project team to ensure the successful execution of projects on time and within budget.
- Investigate and identify the root cause of customer issues and provided detailed reports to stakeholders.
- Provided technical support to customers over the phone and via email, resulting in a 100% customer satisfaction rate.
- Establish and maintain monitoring systems that identify and resolve system issues before customers are affected.
- Developed and implement policies and procedures to ensure data integrity and security.
- Collaborate with other technicians and engineers to resolve complex telecommunications issues.
- Assess and plan for the scalability of the VoIP system to accommodate future growth.
- Implement failover mechanisms and redundancy to ensure high availability of VoIP services.
- Stay informed about industry trends and emerging technologies.
Telecommunications Technician
General Data, Cabling and Communications
02.2013 - 06.2018
- Installed telecommunication systems, such as telephone and internet lines, with minimal disruption to customers.
- Test and configure new hardware and software prior to deployment.
- Installed wiring, cabling and networking hardware on customer premises.
- Create documentation and procedures to ensure proper installation and maintenance of hardware and software.
- Performing routine maintenance on telecommunications equipment to ensure it is functioning properly.
- Conducting site surveys to determine the best location for new telecommunications equipment.
- Designing and implementing telecommunications networks to meet specific customer requirements.
- Responded to service requests during and after business hours.
- Performed periodic system upgrades and maintenance to meet industry standards.
Education
Electrical, Electronics And Communications Engineering
Fiji National University
Suva12-2013
Skills
- Customer support
- Training and mentoring
- Analysis and problem solving
- Network traces
- Technical documentation writing
- Software installation and configuration
- Effective communication
- Project management
- Mitel, Teams, Genesys and Alcatel Voice System
- Unified Communication
- AudioCodes SBC
- Cloud computing
- Team Player
- Adaptability
- Fast Learner
Timeline
Unified Communications Voice Engineer
Go2 Solution Pty Ltd
08.2018 - Current
Telecommunications Technician
General Data, Cabling and Communications
02.2013 - 06.2018
Electrical, Electronics And Communications Engineering
Fiji National University
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