Peni Batibasaga
FIJI ISLAND ,SUVA
Summary
Dynamic and results-driven professional with extensive expertise in HOSPITALITY operations management and sales leadership. Demonstrates proficiency in Microsoft Office suite and stock inventory software, coupled with a deep understanding of competitor market dynamics and ecommerce integration. Adept at promoting brand awareness and executing in-store promotions, while ensuring quality assurance and adherence to health and safety regulations. Skilled in employee training, performance reviews, and staff development, fostering a motivated and efficient workforce. Committed to ethical salesmanship and effective loss prevention strategies, aiming to drive profitability and enhance customer retention.
Overview
17
17
years of professional experience
Work history
F&B Outlet Manager
Como Management Company/ Red Bull
Suva, Central
04.2024 - Current
- Provided comprehensive training to new hires, aiding their integration into the team.
- Liaised effectively with suppliers for timely replenishment of stock.
- Promoted outlet promotions and discounts, driving increased traffic into the store.
- Conducted regular audits to ensure compliance with company policies and procedures.
- Increased customer satisfaction by implementing effective outlet operational strategies.
- Coordinated timely product deliveries for smooth operation of the store.
- Oversaw shop floor operations to maintain excellent visual merchandising standards.
- Monitored daily sales transactions, ensuring accuracy at all times.
- Reduced employee turnover with morale-boosting activities and fair workload distribution.
- Maintained up-to-date knowledge on latest product offerings to provide accurate information to customers.
- Drove high levels of customer service, resulting in repeat business.
- Developed strong relationships with customers through excellent communication skills.
- Handled customer complaints professionally, resolving issues promptly.
- Fostered an inclusive team culture, improving overall staff performance.
- Delivered exceptional service standards with rigorous training programmes.
- Streamlined inventory management to reduce overstock and improve sales turnover.
- Created a welcoming shopping environment by maintaining cleanliness and orderliness of the outlet.
- Ensured all health and safety regulations were adhered to, securing a safe working environment.
- Managed staff rosters for optimal productivity and efficiency.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Oversaw business staffing and training, building successful, customer-focused team.
- Formulated marketing and advertising strategies for continuous business growth.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Enforced service standards to maintain establishment reputation for excellence.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Researched and applied proven marketing techniques to drive sales.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
- Determined strategic direction of organisation based on industry knowledge and market research.
- Leveraged strong working knowledge of products and systems within Tourism industry.
- Compared supplier risks to make balanced, strategic purchasing choices.
- Created seasonal sales plans with varying stock and promotional strategies.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Led weekly team meetings, fostering communication and collaboration.
- Devised marketing strategies for increased restaurant visibility.
- Streamlined operations by implementing efficient workflow systems.
- Prepared comprehensive budget reports, aiding financial decision-making process.
- Ensured high-quality service through regular staff training sessions.
- Maintained clean and hygienic environment to ensure food safety standards met.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
- Sourced products locally for improved cost-efficiency and sustainability.
Guest Activities Attendant
The Warwick Fiji Resort & Spa
Suva, Central
05.2008 - 06.2025
- Supervised children's play area whilst ensuring adherence to safety rules.
- Encouraged participation in various activities, fostering community spirit amongst guests.
- Ensured safety at all times during activities, minimising accidents.
- Conducted routine checks on equipment for optimal functionality.
- Maintained cleanliness of activity area, promoting a healthy environment.
- Promoted upcoming events enthusiastically to increase attendance.
- Assisted guests with equipment usage confidently, reducing risk of injuries.
- Coordinated with other staff members to ensure smooth running of activities.
- Assisted in planning and executing special events for increased guest engagement.
- Adhered strictly to health and safety regulations during all tasks.
- Enhanced guest experience by providing information on available activities.
Asssitant Services Manager
Como Management Company / Redbull
Suva, Central
07.2023 - 01.2024
- Addressed customer queries promptly for enhanced satisfaction levels.
- Provided expert advice on service management strategies based on market trends.
- Administered service contracts to enhance business relationships.
- Drove process improvements leading to increased efficiency and cost savings.
- Worked closely with the sales team to ensure coordinated efforts in achieving targets.
- Conducted routine audits to maintain high-quality standards.
- Ensured compliance to industry standards through regular monitoring and auditing.
- Facilitated cross-departmental communication for seamless service provision.
- Encouraged open communication amongst team members, fostering a positive work environment.
Senior F&B supervisor
Red Bull Company
Suva, Central
08.2016 - 07.2023
- Implemented health and safety guidelines to meet regulatory standards.
- Conducted staff appraisals, supporting their professional growth and development within the establishment.
- Enhanced team performance with regular feedback and coaching sessions.
- Coordinated special events, resulting in memorable dining experiences for guests.
- Encouraged upselling techniques amongst waiting staff resulting in increased sales revenue.
- Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
- Planned staffing levels based on evolving service demands.
- Assisted management in conducting annual staff appraisals with team members working within area of responsibility.
- Led F&B team to champion customer service and consistently elevate food presentation standards.
- Gave direction for correct storage and disposal of food in line with company policies and procedures.
- Oversaw food preparation and production standards by implementing high quality control measures.
- Operated and maintained security of Point of Sales (POS) system.
- Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same
- Managed restaurant and bar booking sheets to organise guest lists and avoid double bookings.
- Worked with vendors to set delivery schedules and achieve cost-effective supply replenishment.
- Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
- Maximised company profits through rigorous analysis and control of both portioning and wastsge.
- Built loyal customer base by creating welcoming environment with top quality service.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Completed accurate end-of-day financial routines for cash and card transactions.
F&B Team Leader
Red Bull
Suva, Central
10.2017 - 06.2018
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Developed strategies for improved performance level across the team.
- Reduced staff turnover with an effective motivation strategy.
- Implemented new working methods which improved overall efficiency of the team operations.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Streamlined workflow for a more efficient process.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Fostered a high-performing environment to drive productivity and quality.
F&B Operation / Purchasing Team Leader
The Crusoe's Retreat Fiji
Suva, Central
05.2016 - 07.2016
- Developed robust procurement strategies to support business goals.
- Sourced new suppliers for improved quality and pricing.
- Reduced wastage with tight control over incoming goods.
- Managed stock levels to ensure continuity of supply.
- Fostered strong relationships with key vendors, leading to better deals.
- Monitored supplier performance for continuous improvement opportunities.
- Ensured compliance with company purchasing policies and procedures.
- Created detailed purchase orders using bespoke software systems.
- Collaborated with finance team for accurate budgeting and forecasting.
- Liaised regularly with department heads to assess material needs.
- Streamlined ordering processes, saving time and reducing errors.
- Implemented cost-saving measures in the procurement process, resulting in significant savings.
- Led a purchasing team, fostering a collaborative working environment.
- Attended trade shows to keep abreast of industry trends and innovations.
- Oversaw contract management ensuring all agreements were adhered to by all parties involved.
- Conducted market research to identify potential new suppliers.
- Resolved delivery discrepancies promptly, minimising disruption to operations.
- Participated in periodic inventory audits to maintain accuracy of records.
- Minimised customer complaints by verifying procured items met required quality standards.
- Facilitated decision-making by preparing cost comparison of material pricing.
- Coordinated with inventory control to determine purchasing needs with high degree of accuracy.
- Ensured business continuity, using local suppliers to minimise risk of supply chain disruptions.
Barista/Barman/Bar Supervisor /Mixologist /Manage
The Warwick Resort & Spa
Suva, Central
07.2011 - 01.2016
- Led team meetings, ensured clear communication amongst all members.
- Monitored employee attendance records for maintaining discipline within the team.
- Provided constructive feedback to staff for improved performance levels.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Organised recruitment activities to reflect department requirements and budget.
- Followed optimum practices for FIFO manufacturing and incorporated latest methodologies.
- Compiled data on economics, supply chain and industry trends to build successful manufacturing plans.
- Oversaw stock levels regularly, preventing potential shortages or overstocking issues.
- Supported Baristas during peak hours, maintaining excellent customer service despite high demand.
- Coordinated staff rotas effectively to guarantee seamless service throughout the day.
- Trained new recruits on coffee brewing techniques to maintain service quality standards.
- Streamlined operations for increased productivity by implementing efficient work schedules.
- Communicated effectively with staff members for optimal teamwork and coordination.
- Implemented promotional campaigns successfully, driving an increase in sales volume without specific numbers mentioned.
- Demonstrated advanced understanding of various types of coffee and their preparation methods when providing guidance to junior staff members.
- Fostered team spirit through regular team meetings, enhancing overall performance.
- Delivered exceptional service, contributing to repeat patronage from satisfied customers.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
- Refilled replenishables and chilled ingredients, recording out-of-stock items for re-ordering.
- Conducted routine safety checks to adhere to health and safety regulations in premises.
- Maintained a clean and hygienic environment, improving overall ambiance of the bar.
- Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Promoted special offers and events via social media platforms boosting brand visibility.
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
- Mentored junior staff members fostering a supportive work atmosphere.
- Developed cocktail menus, resulting in increased beverage sales.
- Trained new staff on customer service protocols to enhance guest experience.
- Fostered positive relationships with customers enhancing their loyalty towards the establishment.
- Streamlined bar operations by implementing efficient inventory management strategies.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Led by example in providing customers with attentive, professional restaurant service.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Developed menus with strict cost controls to maximise restaurant profits.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Sourced products locally for improved cost-efficiency and sustainability.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
Banquet / Assistant Wedding Coordinator
The Warwick Resort & Spa , Fiji
Suva, Central
03.2009 - 01.2011
- Assisted couples in selection of décor, enhancing the event aesthetics.
- Coordinated travel arrangements for guests ensuring comfortable accommodation and transport.
- Processed payments, managed invoices keeping financial records up-to-date.
- Ensured smooth execution of weddings by coordinating with vendors and staff.
- Conducted venue inspections for suitability and layout planning.
- Provided excellent service, resulting in repeat business and referrals.
- Conducted rehearsals, enabling a flawless performance on the actual day.
- Collaborated with photographers to create memorable wedding albums.
- Maintained calm under pressure, resolving unforeseen issues swiftly.
- Facilitated effective communication between couple and suppliers minimizing misunderstandings.
- Organised bridal showers and stag parties as pre-wedding events.
- Created detailed budget reports to track wedding expenses.
- Dealt with legal paperwork including marriage licenses-ensured all formalities were completed.
- Handled contract negotiations with vendors to secure best deals.
- Prepared comprehensive event timelines to ensure seamless flow of activities.
- Managed client consultations for understanding their wedding vision.
- Liaised with caterers to plan menus matching clients' preferences.
- Addressed last-minute changes effectively, ensuring minimal disruption to events.
- Welcomed guests into venues, showing them to tables and providing menus.
- Managed large-scale events from initial planning to successful completion.
- Designed event set-up and displays to match client requests.
- Obtained client feedback to determine improvements for future events.
- Negotiated costs with suppliers to meet client event budgets.
- Facilitated smooth running of events averaging [Number] guests.
- Supervised external contractors to achieve successful events.
- Explained event packages, options and prices clearly to customers.
- Registered and briefed attendees on event schedules.
- Promoted seasonal offers to maximise event space bookings.
- Determined client budget, vision and requirements through consultations.
- Assessed individual customer needs and recommended event packages to suit.
- Created bespoke packages for clients based on event requirements.
- Coordinated accessory and table-dressing hire for weddings and parties.
- Provided audio-visual equipment to suit exact conference and seminar requirements.
- Arranged and coordinated catering and signage with external providers.
- Obtained best prices for external services through research, building relationships and negotiation.
- Organised invite list and managed registrations for 100+ guests.
- Led tours for customers planning events, weddings and conferences.
Sales attendant
The New Zealand Naturals, Fiji
Suva, Central
07.2008 - 01.2009
- Provided exceptional after-sales support enhancing customer satisfaction levels.
- Replenished stock regularly to ensure availability of products.
- Participated in regular team meetings contributing valuable insights and suggestions.
- Managed inventory levels effectively reducing overstock situations.
- Increased customer satisfaction by delivering excellent service.
- Conducted product demonstrations attracting potential customers effectively.
- Collaborated with team members for effective sales strategies.
- Utilised upselling techniques to maximise sales opportunities successfully.
Education
Certificate of Attainment in Baking - Hospitality
The Service Pro Hospitality Training Centre
Nasese 01.2008 -
Attainment - Hospitality
Certificate of Attainment
Piazza Doro Coffee Training 01.2014 -
Responsible Service Of Alcohol (RSA) - Hospitality
Fiji National University
Fiji 02.2014 -
A-Levels - Rescue
Fiji Fire Authority
Fiji 06.2015 -
A-Levels - Wines Making Process
Victoria Wine Schools
Fiji 06.2015 -
A-Levels - Wines Making Process
South Australia Wine Tour
Australia 04.2017 -
A-Levels - Wines
WSET Level 1&2
London WSET School 01.2019 - 03.2024
A-Levels - Hospitality
Hospitality Operations
Fiji 02.2014 -
A-Levels - Hospitality
The Warwick Fiji - Time Mangement Training
London WSET School 04.2014 -
A-Levels - Hospitality
Ministry of Health ,Fiji
Fiji 05.2019 -
The ABCs of Supervising Others - Hospitality
The Warwick Fiji
Fiji 03.2014 -
Participations - Hospitality
Fiji National University - Fiji Rum Mixologist
Fiji /2014 -
Completion - Hospitality
Fiji National University
Fiji 11.2020 -
The 7 Habits of Highly Successful People - Hospitality
Franklin Covey- Ultimate Competitive Challenge
Salt Water Lake City 08.2020 -
MS EXCEL - Hospitality
Fiji National University
Fiji 09.2020 -
Skills
- Results-Driven approach
- Interpersonal diplomacy
- Store security measures
- Returns handling
- Microsoft office suite proficiency
- Loss prevention tactics
- Brand awareness promotion
- In-Store promotions execution
- Product knowledge proficiency
- Product display expertise
- Purchasing decisions
- Competitor market understanding
- Scheduling efficiency
- Negotiation mastery
- Ethical salesmanship
- Promotions coordination
- Retail operations management
- Stock inventory software proficiency
- Inventory control strategies
- Ecommerce integration
- Employee training
- Health and Safety regulations
- Financial reporting
- Personnel scheduling
- Staff development
- Performance reviews
- Supplier liaison
- Leadership expertise
- Product placement
- Quality assurance procedures
- Loss prevention strategies
- EPOS system operation
- Customer retention techniques
- Cash handling
- Brand Promotion
- Product ordering
- Profit and loss understanding
- Employee motivation techniques
- Microsoft Office proficiency
- Sales Leadership
- Staff retention techniques
Timeline
F&B Outlet Manager
Como Management Company/ Red Bull
04.2024 - Current
Asssitant Services Manager
Como Management Company / Redbull
07.2023 - 01.2024
Completion - Hospitality
Fiji National University
11.2020 -
MS EXCEL - Hospitality
Fiji National University
09.2020 -
The 7 Habits of Highly Successful People - Hospitality
Franklin Covey- Ultimate Competitive Challenge
08.2020 -
A-Levels - Hospitality
Ministry of Health ,Fiji
05.2019 -
A-Levels - Wines
WSET Level 1&2
01.2019 - 03.2024
F&B Team Leader
Red Bull
10.2017 - 06.2018
A-Levels - Wines Making Process
South Australia Wine Tour
04.2017 -
Senior F&B supervisor
Red Bull Company
08.2016 - 07.2023
F&B Operation / Purchasing Team Leader
The Crusoe's Retreat Fiji
05.2016 - 07.2016
A-Levels - Rescue
Fiji Fire Authority
06.2015 -
A-Levels - Wines Making Process
Victoria Wine Schools
06.2015 -
A-Levels - Hospitality
The Warwick Fiji - Time Mangement Training
04.2014 -
The ABCs of Supervising Others - Hospitality
The Warwick Fiji
03.2014 -
Responsible Service Of Alcohol (RSA) - Hospitality
Fiji National University
02.2014 -
A-Levels - Hospitality
Hospitality Operations
02.2014 -
Attainment - Hospitality
Certificate of Attainment
01.2014 -
Barista/Barman/Bar Supervisor /Mixologist /Manage
The Warwick Resort & Spa
07.2011 - 01.2016
Banquet / Assistant Wedding Coordinator
The Warwick Resort & Spa , Fiji
03.2009 - 01.2011
Sales attendant
The New Zealand Naturals, Fiji
07.2008 - 01.2009
Guest Activities Attendant
The Warwick Fiji Resort & Spa
05.2008 - 06.2025
Certificate of Attainment in Baking - Hospitality
The Service Pro Hospitality Training Centre
01.2008 -
Participations - Hospitality
Fiji National University - Fiji Rum Mixologist
/2014 -
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