Summary
Overview
Work history
Education
Skills
Accomplishments
REFEREES
Timeline
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Phillipa Anne  Steele

Phillipa Anne Steele

Nadi,Fiji

Summary

Experienced Cabin Crew with a strong background in customer service, safety management, and team leadership. Yates Certified World Class Trainer with expertise in Training Business Class. Proven ability to handle challenging situations, enhance guest satisfaction, and ensure operational efficiency. Skilled in conflict resolution, teamwork, and maintaining a safe in-flight environment. Seeking to leverage my expertise as Cabin Lead and Purser onboard.

Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work history

Fiji Airways World Class Trainer

Fiji Airways
Nadi, Fiji
2025.04 - Current
  • Tailored training modules for improved learning productivity.
  • Brought about positive change in employee attitudes towards continual professional development and skills elevation
  • Demonstrated great communication skills when conveying complex concepts in simple terms.
  • Devised unique training strategies to suit varied learning styles amongst crew
  • Monitored and upheld WC standards onboard during operational and Observation flights

Cabin Crew

FIJI AIRWAYS
Nadi, Fiji
2021.11 - Current
  • Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
  • Provided excellent service to passengers whilst ensuring their comfort and safety.
  • Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
  • Kept abreast of changes in safety regulations through continuous training sessions ensuring adherence during flights.
  • Administrated detailed reports regarding incidents or medical emergencies or performance issues encountered during flights promptly and accurately.

Model Mentor and Coach

Fijian Fashion Festival
Suva, Fiji
2018.01 - 2021.06
  • Mentored 150+ aspiring models, promoting diversity and inclusivity.
  • Organized fashion shows in collaboration with local and student designers.
  • Provided coaching sessions to prepare models for international careers

Education

Enable The Trainer Program -

Yates Training
Fiji
2025.04 - 2025.06

Trainer Certification - World Class Business Class Trainer

YATES+
FIJI
2025.04 - 2025.11

Certification - Leadership

Yates+
Fiji
2025.10 - 2025.10

Foundation Program -

University of The South Pacific
Fiji

Skills

  • Communication Skills (Both Written and Verbal)
  • Confident Public speaking
  • Facilitate and mentor crew on service standards and excellence
  • Problem solving and adaptability in fast paced environments
  • Punctual and detail driven through report writing, Service delivery onboard and classroom facilitation
  • Leadership and team player

Accomplishments

  • Certificate of Competence as a Yates Business Class Trainer
  • Certificate of completion of the YATES Enable The Trainer Program
  • Certificate of Completion of Fiji Airways Leadership Workshop
  • Certificate in Uplifting Service Training Certificate in Business Class Training
  • Brand Ambassador for Fiji Airways (2016).
  • First Fijian International Model signed with Trump Model Management (2014).
  • Model Manager for Fijian Fashion Festival, training 130+ models (2018).
  • Walked runways at New York Fashion Week and Milan Fashion Week.
  • Crowned miss western division crime prevention Queen representing Sigatoka Police station 2012
  • Oratory competition year 8 winner (2009)

REFEREES

1. Filisione Vatucawaqa

  • Service Trainer, Fiji Airways
  • Email: filisione.vatucawaqa@fijiairways.com
  • Phone: 9363252

2. Tomasi Murti

  • Acting Manager Service Training and Standards, Fiji Airways
  • Email: tomasi.murti@fijiairways.com
  • Phone: 8094704

Timeline

Certification - Leadership

Yates+
2025.10 - 2025.10

Fiji Airways World Class Trainer

Fiji Airways
2025.04 - Current

Enable The Trainer Program -

Yates Training
2025.04 - 2025.06

Trainer Certification - World Class Business Class Trainer

YATES+
2025.04 - 2025.11

Cabin Crew

FIJI AIRWAYS
2021.11 - Current

Model Mentor and Coach

Fijian Fashion Festival
2018.01 - 2021.06

Foundation Program -

University of The South Pacific
Phillipa Anne Steele