Phillipa Anne Steele
Nadi,Fiji
Summary
Experienced Cabin Crew with a strong background in customer service, safety management, and team leadership. Yates Certified World Class Trainer with expertise in Training Business Class. Proven ability to handle challenging situations, enhance guest satisfaction, and ensure operational efficiency. Skilled in conflict resolution, teamwork, and maintaining a safe in-flight environment. Seeking to leverage my expertise as Cabin Lead and Purser onboard.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
Fiji Airways World Class Trainer
Fiji Airways
Nadi, Fiji
2025.04 - Current
- Tailored training modules for improved learning productivity.
- Brought about positive change in employee attitudes towards continual professional development and skills elevation
- Demonstrated great communication skills when conveying complex concepts in simple terms.
- Devised unique training strategies to suit varied learning styles amongst crew
- Monitored and upheld WC standards onboard during operational and Observation flights
Cabin Crew
FIJI AIRWAYS
Nadi, Fiji
2021.11 - Current
- Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
- Provided excellent service to passengers whilst ensuring their comfort and safety.
- Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
- Kept abreast of changes in safety regulations through continuous training sessions ensuring adherence during flights.
- Administrated detailed reports regarding incidents or medical emergencies or performance issues encountered during flights promptly and accurately.
Model Mentor and Coach
Fijian Fashion Festival
Suva, Fiji
2018.01 - 2021.06
- Mentored 150+ aspiring models, promoting diversity and inclusivity.
- Organized fashion shows in collaboration with local and student designers.
- Provided coaching sessions to prepare models for international careers
Education
Enable The Trainer Program -
Yates Training
Fiji 2025.04 - 2025.06
Trainer Certification - World Class Business Class Trainer
YATES+
FIJI 2025.04 - 2025.11
Certification - Leadership
Yates+
Fiji 2025.10 - 2025.10
Foundation Program -
University of The South Pacific
FijiSkills
- Communication Skills (Both Written and Verbal)
- Confident Public speaking
- Facilitate and mentor crew on service standards and excellence
- Problem solving and adaptability in fast paced environments
- Punctual and detail driven through report writing, Service delivery onboard and classroom facilitation
- Leadership and team player
Accomplishments
- Certificate of Competence as a Yates Business Class Trainer
- Certificate of completion of the YATES Enable The Trainer Program
- Certificate of Completion of Fiji Airways Leadership Workshop
- Certificate in Uplifting Service Training Certificate in Business Class Training
- Brand Ambassador for Fiji Airways (2016).
- First Fijian International Model signed with Trump Model Management (2014).
- Model Manager for Fijian Fashion Festival, training 130+ models (2018).
- Walked runways at New York Fashion Week and Milan Fashion Week.
- Crowned miss western division crime prevention Queen representing Sigatoka Police station 2012
- Oratory competition year 8 winner (2009)
REFEREES
1. Filisione Vatucawaqa
- Service Trainer, Fiji Airways
- Email: filisione.vatucawaqa@fijiairways.com
- Phone: 9363252
2. Tomasi Murti
- Acting Manager Service Training and Standards, Fiji Airways
- Email: tomasi.murti@fijiairways.com
- Phone: 8094704
Timeline
Certification - Leadership
Yates+
2025.10 - 2025.10
Fiji Airways World Class Trainer
Fiji Airways
2025.04 - Current
Enable The Trainer Program -
Yates Training
2025.04 - 2025.06
Trainer Certification - World Class Business Class Trainer
YATES+
2025.04 - 2025.11
Cabin Crew
FIJI AIRWAYS
2021.11 - Current
Model Mentor and Coach
Fijian Fashion Festival
2018.01 - 2021.06
Foundation Program -
University of The South Pacific