PRIANA RATTAN
Suva
Summary
Detail-oriented and proactive administrative and operations professional with expertise in recruitment, HR processes, SOP documentation, and logistics management. Strong background in team coordination, claims handling, and compliance auditing across various industries. Recognized for excellence in leadership and operational efficiency. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Acting Team Leader - Imports & Operations
Cosmos Logistics Pte Limited
Suva
10.2023 - Current
- Managing import and operational processes, ensuring smooth logistics and compliance
- Assisting in SOP documentation for process improvement
- Identified needs of customers promptly and efficiently.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Facilitated training sessions for new employees on company policies and procedures.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Posted customer payments by recording cash and cheque transactions on appropriate ledgers.
- Assisted with month-end and year-end closings to support accounting system accuracy.
- Assisted with collection efforts when necessary to ensure timely payment of outstanding invoices.
- Processed invoice payments and recorded information in account database.
- Awarded Excellence Award (2024) for outstanding performance
Quality Assurance & Claims Assistant | Import & Export Documentation Manager
Carpenters Shipping
10.2022 - 10.2023
- Managed HR recruitment, employee evaluations, and disciplinary procedures
- Documented SOPs and conducted internal audits for compliance with ISO standards
- Oversaw claims management for containers, imports, and motor vehicles, liaising with Lloyd's and survey teams
- Led import & export documentation team, liaising with principals and ensuring customs compliance
- Gained experience in customs, forwarding, and sales operations
- Monitored electronic claims submissions and bad debt write-offs.
- Performed quality control checks on completed files prior to final submission for payment authorization purposes.
- Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
- Analyzed claims data to identify trends and recommend changes to reduce risk and prevent fraud.
- Conducted research, when needed, into various types of policies, procedures, and regulations related to different types of claims.
- Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Kept records of quality reports and statistical reviews.
- Created, edited, and updated project manuals and technical documentation used by entire QA team.
- Analyzed quality control data to identify trends, root causes of issues, and areas for improvement in processes and product quality.
- Coordinated with other departments in order to resolve any issues related to product quality.
Roadshow Admin & Call Centre Assistant
Walesi
09.2021 - 10.2022
- Coordinated roadshow teams for STB distribution and installation
- Managed inventory and stock reconciliation using MYOB software
- Provided customer support via call center, assisting with STB setup, network issues, and Mpaisa transactions
- Maintained front desk to provide positive first impression.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted in the preparation of reports, presentations and correspondence.
- Collected deposits or payments and arranged for billing.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Attended regular training sessions on updates and changes within the industry or organization.
Disbursement Officer/Accounts Payables Officer
Carpenters Shipping
- Handled disbursement accounts and remitted funds to overseas principals (KYOWA, ONE, NYK, MOL)
- Monitored cost and revenue structures, preparing financial reports
- Prepared journal entries related to accounts payable transactions for monthly close process.
- Received and posted payments to loan accounts.
- Assisted with month-end closing activities related to accounts payable records.
- Processed payments to vendors and suppliers in accordance with organizational policies and procedures.
- Verified the accuracy of invoices and disbursement requests.
Education
Certificate in Quality Assurance -
Commonwealth of Learning
01.2023
High School Diploma -
Nakasi High School
Naulu, Nakasi12-2018
Bachelor of Commerce - Law & Sociology
University of The South Pacific
Laucala Campus Skills
- Recruitment & HR Administration
- Logistics management
- Customs compliance
- SOP documentation
- Claims management
- Inventory reconciliation
- Customer relationship management
- Team leadership
- Internal auditing
- Process improvement
- Effective communication
- Problem solving
- Attention to detail
- Employee training
- Leadership
- Risk management
- Evaluating employee work
- Shift scheduling
- Documentation and reporting
- SOP adherence
- Call center operations
- SOP Documentation & Compliance Auditing
- Financial & Disbursement Management
- Claims Handling & Logistics Operations
- Customer Service & Team Coordination
- MYOB & Microsoft Office Proficiency
- Quality improvement
Certification
- Fiji Year 13 Certificate Examination, Ministry of Education, Fiji, 309/400
- Full Driver's License
References
- Vandana Naidu, HR & Finance Manager, Cosmos Logistics Pte Ltd, +6799310404
- Rahul Rao, Supervisor Operations, Carpenters Shipping, +6799996455
- Bulou Turaganivalu, HR, Walesi Pte Ltd, +6798928852
Accomplishments
- Excellence Award 2024 -current employment for being able to integrate Cargowise (software) with Fiji customs and for implementing a paperless office
Timeline
Acting Team Leader - Imports & Operations
Cosmos Logistics Pte Limited
10.2023 - Current
Quality Assurance & Claims Assistant | Import & Export Documentation Manager
Carpenters Shipping
10.2022 - 10.2023
Roadshow Admin & Call Centre Assistant
Walesi
09.2021 - 10.2022
Disbursement Officer/Accounts Payables Officer
Carpenters Shipping
Certificate in Quality Assurance -
Commonwealth of Learning
High School Diploma -
Nakasi High School
Bachelor of Commerce - Law & Sociology
University of The South Pacific
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