Raijieli Emelini Leilani Nacagilevu
Votualevu,Fiji
Summary
Friendly and energetic team player with a positive attitude, eager to leverage my expanding knowledge of OHS and passion for serving others to enhance company outcomes.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Bula Customer Care
Nadi
11.2024 - Current
- Managed inbound calls.
- Conducted outbound calls.
- Addressed Driver's queries via the email queue
- Processed and saved Credit card details of Drivers for monthly deduction of subscription to use platform
- Monitored Daily reconfirm and onsites , called drivers and found solutions to call Driver to lessen failure rates and performance of Drivers
- Conducted interviews and onboarded new drivers who expressed interest in joining our team
Customer Service Consultant : Scenic Luxury Cruises and Tours
Pacific CENTRECOM Fiji Ltd
09.2023 - 11.2024
- Managed inbound calls
- Conducted outbound calls
- Addressed customer inquiries or complaints via the email queue
- Processed payments for guests' cruises or tours
- Sent comprehensive emails detailing the itinerary of the cruise or tour
- Coordinated consolidated tours due to fluctuating water levels
- Assisted with flight bookings and amendments
- Collected dietary, medical, and mobility requirements from guests before their departure to ensure their comfort and safety
- Requested refunds on behalf of guests
- Arranged pre- or post-tour accommodations
- Adjusted booking pricing through manual changes
- Provided quotes or created new bookings for guests
- Offered travel insurance plans or protection plans that do not replace traditional travel insurance
EHS Coordinator
Higgins
04.2022 - 07.2022
- Company Overview: Lomolomo Depot, Fiji
- Examined hazardous incidents and accidents to uncover causes and provided corrective actions
- Coordinated monthly fire drills, ensuring emergency readiness
- Debriefed team members and colleagues after safety breach incidents to obtain additional information and plan further actions
- Reported all safety issues in efficient and professional manner, in order to reduce risk
- Oversaw budget and expenses for repairing or replacing safety equipment
- Investigated incidents to implement appropriate safety measures and inform future strategies
- Coordinated between departments to provide support and accountability
- Lomolomo Depot, Fiji
Waitress
TJs Restaraunt and Bar
12.2021 - 03.2022
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude
- Maintained facility compliance with health codes, sanitation requirements and licence regulations
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards
- Greeted new customers, answered initial questions and took drink orders
- Stocked and maintained silverware, linens and condiments
- Handled customer complaints, provided solutions and managed resolution
- Performed additional tasks to keep dining room running smoothly
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference
- Hand-washed dishes and glassware
- Greeted and seated guests to establish prompt, high quality service
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service
Real Estate Agent
Khelvin Realtors
04.2021 - 12.2021
- Company Overview: Nadi
- Greeted new home buyers and promoted features of newly constructed homes
- Compared listed property with recently sold estates of similar nature to determine competitive market price
- Interviewed clients to determine property needs and preferences
- Created and maintained large client base by meeting needs and providing exceptional customer service
- Showed building models to prospects based on expressed needs and preferences
- Provided weekly feedback to sellers regarding all showings and marketing activities to build trust and transparency
- Acted as intermediary in negotiations between buyers and sellers, striving to give fair deals to both parties
- Wrote contract documents, purchase agreements and closing statements
- Submitted all necessary documentation to office broker for file compliance
- Communicated with owners regarding home and loan status
- Promoted property sales through adverts, open houses and participation in multiple listing services
- Nadi
Biblical Volunteer Work
01.2014 - 12.2021
- I visited families in the comfort of their own homes and shared the hope that the Bible offers for our future
- This experience helped me understand and empathize with the different situations people face, as I had the opportunity to meet a diverse range of individuals from all walks of life
- The sense of accomplishment and satisfaction I gained from helping those in the community by providing practical advice and hope for a better future is far more rewarding than any monetary gain
- I also improved myself in the process, for which I am very grateful
Tutor
07.2020 - 11.2021
- Tutoring primary school students has made me more flexible, as I adapt my lessons to meet the needs of each child
- I have also become a more active listener, striving to understand my tutees' feelings and perspectives, and responding with kindness
- Inspiring my students on both a personal and academic level, and helping them grow in confidence as they begin to grasp the lessons being taught, is truly exciting and provides us both with a sense of fulfillment
Education
Trade Diploma - Occupational Health And Safety - OHS 301 - Introduction and Law (B), OHS 302
Fiji Agape Mission School
VotualevuSecondary School - Year 10 -12
Votualevu College
VotualevuHigh School - Year 9
Nadi Airport School
Primary School -
Nadi Airport School
Skills
- Safety training
- Fire and safety guidance
- Evaluations and reporting
- Safety documentation and materials
- Payment processing
- Email communication
- Customer relationship management
- Call management
- Data entry
- Active listening
- Team collaboration
- Critical thinking
- Attention to detail
- Problem-solving
- High-energy attitude
Accomplishments
- Manual Drivers License
- 2023 Extended Volleyball Squad South Pacific Games
- 2020 - Most Inspirational player of the year
- 2019 - Modeled for brands like Robert Kennedy Fiji, Oliver Sinclair, Tahiano, Style World, Style Maya and Corner Cafe under Jacks
- Sales: Our team of eight generated $3 million in sales
- We accounted for 40% of the total sales for the entire Fiji team under Scenic Luxury Cruises
- Achieved $500,000 in sales from my own bookings
- Consistently brought in $200,000 in monthly sales
Hobbies and Interests
- Traveling
- Learning of other cultures through history, language and native food
- Public speaking
- Playing volleyball
References
- Kelera Nawalowalo, Customer Service Manager, Scenic Luxury Cruises and Tours, 8338093, nawalowalokelera@gmail.com
- Francessa Rose Geno Kopi, Coach, Susa Volleyball Club, 7411749
Personal Information
Date of Birth: 12/14/01
Timeline
Customer Service Representative
Bula Customer Care
11.2024 - Current
Customer Service Consultant : Scenic Luxury Cruises and Tours
Pacific CENTRECOM Fiji Ltd
09.2023 - 11.2024
EHS Coordinator
Higgins
04.2022 - 07.2022
Waitress
TJs Restaraunt and Bar
12.2021 - 03.2022
Real Estate Agent
Khelvin Realtors
04.2021 - 12.2021
Tutor
07.2020 - 11.2021
Biblical Volunteer Work
01.2014 - 12.2021
Trade Diploma - Occupational Health And Safety - OHS 301 - Introduction and Law (B), OHS 302
Fiji Agape Mission School
Secondary School - Year 10 -12
Votualevu College
High School - Year 9
Nadi Airport School
Primary School -
Nadi Airport School
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