RAJEEV KUMAR P S
Nadi
Summary
Proactive and diligent expert with 16 years of experience as a Remittance & Foreign Exchange Professional. Strong background in the UAE and Fiji Island markets. Extensive knowledge and skills in Remittance, Forex Business, Operations Management, Retails and Corporate Business, Business Development Management, Compliance Management, Customer relationship Strategy, Team Building & Performance optimization.
Experienced with cash management, liquidity solutions, and financial analysis. Utilizes expertise to optimize cash flow and mitigate financial risks. Track record of enhancing treasury operations through strategic planning and collaborative team efforts.
Overview
21
21
years of professional experience
Work History
Head of Treasury and International Business
Real Forex Proprietary Fiji Pte Ltd
06.2024 - Current
- Handling local Regulatory reporting
- Introducing new business expansion strategies for Cross Border Remittances
- Import & Export of Currencies in the Singapore & Hongkong market
- Handles funding and remittance settlements in order to provide a seamless flow of funds for the remittances & Payments
- Focused on FX business and Remittance improvement and addition of new Partnerships with reputed partners for increasing Remittance and FX business
- Develop and implement strategies to increase revenue and improve profitability of the retail sales division
- Maintaining relationships with banks and other financial institutions to ensure effective management of financial services and favorable terms
- Ensuring that the organization has sufficient liquidity to meet its operational needs
- Ensuring compliance with financial regulations and internal controls to prevent fraud and errors in financial management
Country Head of Operation
GCC Exchange Pte Ltd
07.2022 - 03.2024
- Headed the overall operations of the company on Fiji Island along with the bank notes division and dealing with other FX dealers locally and internationally
- Responsible for the Compliance function with local guidelines prescribed by the Reserve Bank of Fiji
- Responsible for need based liaison with Reserve Bank of Fiji and other authority locally
- Setting up workflow and process flow in-line with the Company's work culture
- Recruit other resources locally in Fiji to support the operations of the company and must be able to train other staff on the company's software platform called GCC Core
- Responsible for leading and managing daily operations in order to achieve business objectives and maximize profits profitability
- Coordinate with internal and external stakeholders and complete all activities for establishing the relationship with them
- Settlement of outward and inward transactions from and to the service provider
- Develop and implement strategies to increase revenue and improve profitability of the retail sales division
- Negotiate with the identified or existing partners for better terms and conditions from a commercial and operational perspective
Manager: Retails & Corporate Business Unit
UAE Exchange Centre LLC
08.2013 - 06.2022
- Developed and executed Omni channel business objectives in the branch and ensure the branch is achieving the assigned financial and operational goals
- Managed the entire business operations of the branch, ensuring internal controls, policies, and procedures were implemented to carry out successful business operations and compliance with legal standards
- Prepared, monitored, and controlled the branch budgets, ensuring expenditure was in line with the Annual Operating Plan
- Recommended and contributed strategic plans for the business to increase productivity, quality, and customer service standards, determined system improvements, resolved branch operational issues, and implemented change to attain a high level of business performance
- Ensure the highest level of customer service is given and measured against set objectives
- Expand the branch customer base by building rapport, maintaining a cordial relationship with key customers, and recommending strategic plans to attract new customers to the branch
- Develop and execute the Retail Operations market value proposition and Sales strategy, leading to increased customer retention and acquisition and growth of market share
- Identify and explore new business opportunities, potential locations for new branch opening, and business tie-ups to enhance reach in the market
- Ensure the right implementation of the AML procedures and KYC initiatives, and attend monthly AML committee meeting
- Ensure Manpower planning and budgeting is done efficiently to support business needs
- Constantly monitor and aim to reduce TAT at counters, and ensure Branches premises are well maintained at all times
- Ensure all customer complaints are resolved/addressed within the given turnaround time, and ensure that all customer feedback and suggestions are noted
Assistant Branch Head/ Supervisor
UAE Exchange Centre LLC
01.2008 - 08.2013
- In the absence of the branch head, to carry out the branch's affairs within the powers duly delegated by the branch head
- Assume responsibility for all operational aspects at the counter and assist all the staff in the day-to-day operations of the branch
- Increase retail business through retail HNI segment business, remittance volume, corridor-wise remittance focus, forex portfolio, wealth management, and corporate business
- To achieve a high level of business performance, recommend and contribute to strategic plans for the smooth operation of the branch in order to increase productivity, implement strict AML/KYC guidelines, implement effective internal controls, and ensure high customer service standards
- Conducted training in sales and marketing techniques along with company's attributes
- Evaluated day to day sales performances and performed other duties related to the firm's objectives
- Participated in promotional events to improve and sustain customer relationship
System Administrator
APS Cargo Limited
09.2004 - 12.2006
- Responsible for effective provisioning, installation, configuration, operation, and maintenance
- Maintenance of systems, hardware, and software and related infrastructure, especially multi-user computers, such as servers
- Maintains a database system and is responsible for the integrity of the data and the efficiency and performance of the system
- Maintains network infrastructure such as switches and routers, and diagnoses problems with these or with the behavior of network-attached computers
- Answering technical queries and assisting users
Education
MSc IT - Master of Information Technology
Sikkim Manipal University
07.2004
BSc Physics - Bachelor of Science
MG University
01.2004
Skills
- Operations Management
- Retails & Corporate Business
- Business Development Management
- Customer Relationship Management
- Remittance & Forex
- Team Management
- Strategic Planning Management
- Leadership
- Organizational Skills
- Analytical
- Multi-Tasking
- Effective Communication
- Negotiation Skill
- Planning and Executing
- AML Compliance
Languages
English
Hindi
Malayalam
Personal Information
- Date of Birth: 05/16/77
- Nationality: Indian
- Driving License: UAE Valid License
- Marital Status: Married
- Religion: Hindu
Disclaimer
I hereby declare that the above given information is true and correct to the best of my knowledge.
Timeline
Head of Treasury and International Business
Real Forex Proprietary Fiji Pte Ltd
06.2024 - Current
Country Head of Operation
GCC Exchange Pte Ltd
07.2022 - 03.2024
Manager: Retails & Corporate Business Unit
UAE Exchange Centre LLC
08.2013 - 06.2022
Assistant Branch Head/ Supervisor
UAE Exchange Centre LLC
01.2008 - 08.2013
System Administrator
APS Cargo Limited
09.2004 - 12.2006
BSc Physics - Bachelor of Science
MG University
MSc IT - Master of Information Technology
Sikkim Manipal University
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