Ratish Pawan Kumar
Waituri Road , Nausori
Summary
Analytical trained to work on different hardware and software errors. Thorough in tackling technical issues, tracing root causes and correcting errors. Works great alone or with others to deliver quality support. Knowledgeable IT team member with background setting up, maintaining and repairing user stations. Works well independently on diverse support projects and kept impeccable records. Expert troubleshooter and critical thinker with great problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Pacific Centrecom
09.2023 - Current
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
IT Support Officer & Network Administrator
Niranjans Autoport Pte Ltd
01.2022 - 01.2023
- Installing and configuring computer networks and systems, identifying and solving any problems that arise with computer networks and systems, assembling new system, Maintaining existing software and hardware
Browser Attended & IT Support
Ark Homes Service Station
01.2020 - 01.2022
- Sell Fuel lubricants and other automotive accessories, IT Support Maintain the computer networks of all types of organisations.
Customer Services Sales Representative
Mindpearl Fiji Ltd
01.2019 - 01.2020
- Act as a liaison provide product services information answer questions and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Sales Executive
Carpenter's Motors/Walu Bay
01.2017 - 01.2018
- Meeting with clients virtually or during sales visits, maintaining accurate records, reviewing sales performance.
Sales Executive
Colormarket Fiji Ltd/Samabula
01.2016 - 01.2017
- Maintaining accurate records and meeting the target giving.
Education
Master - Human Resource Management And Geography
University Of the South Pacific
04.2024
Information Technology and Cybersecurity
OPSWAT ACADEMY
01.2023
Bachelor Of Commerce & IS -
University Of the South Pacific
01.2020
Bachelor Of Fisheries -
National University
01.2018
Nakasi High School
01.2015
Amadhiyya Muslim Primary School
01.2010
Bhawani Dayal Primary School
01.2005
Tavua Primary School
01.2004
Skills
- Communication
- Attention To Detail
- Problem Solving
- Virus Removal
- Diagnosis
- Server Setup
- Computer Literate
- Software Installation
- Hardware Setup
- Printer Setup (Ricoh, Brother)
- Troubleshooting
- Network Switch Setup
- Customer Service Skills
- IT Documentation
- VPN Configuration
Certification
- Opswat Academy - Cybersecurity
- Information technology
- Microsoft Office 365 back up
- Email attacks
- Email security
- NSE Network Certification (NSE 1)
- NSE Network Certification (NSE 2)
- NSE Network Certification (NSE 3)
- Digital Marketing
- Web Development
- Network Security
- Firewall, CISCO
Accomplishments
- Fortinet NSE Certification Program NSE 1,2, & 3
- Great Learning Certificate Of Completion Program in Digital Marketing
- Great Learning Certificate Of Completion Program in Web Development
- Great Learning Certificate Of Completion Program in Network Security
- Certificate Of Achievement In HTML Course
- Certificate Of Achievement In CSS Course
- Certificate O Achievement In Express.js Course
Languages
English
Fijian
Hindi: First Language
References
- Jeetendra Chand, IT Administrator, Niranjans Autoport PTE LTD, +679 9989125
- Monica Singh, Head Cashier, Ark Homes Service Station, +679 9967805
- Rashid Hussain, Director, Colormarket Fiji Ltd, +679 9928645
- Sandip Prasad , IT Manager , Pacific Centrecom , +679 9908388
- Rahil Chand , HR Manager , Pacific Centrecom , +679 2245105
Hobbies and Interests
- Activities
- Playing Football/Soccer
- Computing
- Solving Puzzles
- Swimming
- Travelling
- Going to the gym
- Reading
- Writing
- Hiking
- Listening to music
Timeline
IT Support Engineer
Pacific Centrecom
09.2023 - Current
IT Support Officer & Network Administrator
Niranjans Autoport Pte Ltd
01.2022 - 01.2023
Browser Attended & IT Support
Ark Homes Service Station
01.2020 - 01.2022
Customer Services Sales Representative
Mindpearl Fiji Ltd
01.2019 - 01.2020
Sales Executive
Carpenter's Motors/Walu Bay
01.2017 - 01.2018
Sales Executive
Colormarket Fiji Ltd/Samabula
01.2016 - 01.2017
Master - Human Resource Management And Geography
University Of the South Pacific
Information Technology and Cybersecurity
OPSWAT ACADEMY
Bachelor Of Commerce & IS -
University Of the South Pacific
Bachelor Of Fisheries -
National University
Nakasi High School
Amadhiyya Muslim Primary School
Bhawani Dayal Primary School
Tavua Primary School
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