Ratu Vosamana Tinairavula Tikomaibolatagane Qalirea
Temporary IT Support Officer
Suva
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Temporary IT Support Officer
Telecom Fiji Pte Limited
Suva
07.2023 - Current
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Delivered helpdesk service and support to customers.
- Demonstrated support of policies and procedures established by organization.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Have worked on Operating System: Windows and Mac Os .
- Software Knowledge on Microsoft Office, Manage Engine Servicedesk, Lansweeper, Manage Engine UEM.
IT Support Intern
Telecom Fiji Pte Limited
Suva
02.2023 - 05.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to identify potential issues.
- Researched and identified solutions to technical problems.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Advance Diploma - IT Networking
Fiji National University
Samabula Suva 02.2021 - 11.2022
Skills
Software diagnosis
undefinedReferences
Mr Rajneel Sharma
Team Leader -Information Technology System and Data Center Administrator
Telecom Fiji Limited
Rajneel.sharma@telecom.com.fj
+679 9353474
Mr Malakai Bitu
Human Resources Officer
Telecom Fiji Limited
Malakai.bitu@telecom.com.fj
+679 4500463
Timeline
Temporary IT Support Officer
Telecom Fiji Pte Limited
07.2023 - Current
IT Support Intern
Telecom Fiji Pte Limited
02.2023 - 05.2024
Advance Diploma - IT Networking
Fiji National University
02.2021 - 11.2022
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