RIA ROY PRASAD
NAVYA,FIJI
Summary
Accomplished professional with expertise in operations management and customer service excellence. Demonstrates strong leadership development and decision-making skills, with a proven track record in team building and training. Adept at staff recruitment and retention, enhancing customer engagement, and optimizing time efficiency. Proficient in financial management, sales forecasting, inventory control, and IT proficiency. Committed to leveraging product knowledge and client relationship management to drive business success.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
General manager
FONE LINK PTE LTD
NAVUA & SUVA, FIJI
09.2021 - Current
- Oversaw all aspects of daily operations, ensuring smooth running of the organization.
- Recruited and managed senior staff with focus on delivering clear results.
- Identified new business opportunities, leading to market expansion.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Increased overall operational efficiency by implementing new management strategies.
- Maintained organizational compliance with applicable legislation and regulations.
- Monitored operations to assess and highlight results.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Delivered results under pressure to meet tight deadlines.
- Successfully negotiated contracts with suppliers to reduce costs.
Education
FIJI YEAR 13 CERTIFICATE - COMPUTER, ACCOUNTING & ECONOMICS
VASHIST MUNI COLLEGE
FIJI 01.2016 - 12.2020
Skills
- Team building and training
- Operations management
- Customer service excellence
- Time-management
- Staff recruitment and retention
- Leadership development
- Decision making
- Customer engagement
- Time efficiency
- Product knowledge
- Client Relationship Management
- Computer literacy
- Financial management
- Sales forecasting
- Inventory control
- IT Proficiency
REFERANCE
DIRECTOR OF FONE LINK PTE LTD
SHIVNEIL CHAND
CONTACT: fonelinkfiji@gmail.com or +679 9990266
Timeline
General manager
FONE LINK PTE LTD
09.2021 - Current
FIJI YEAR 13 CERTIFICATE - COMPUTER, ACCOUNTING & ECONOMICS
VASHIST MUNI COLLEGE
01.2016 - 12.2020
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