Summary
Overview
Work History
Education
Skills
Honorsandawards
Leadershipqualities
Teamworkskills
References
Timeline
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Roneel Din Kumar

Roneel Din Kumar

Graduate I.T Trainee
Suva

Summary

I graduated with a Bachelor of Science in Computing Science and Information Systems from the University of the South Pacific, and I'm keen to improve my IT abilities. I have a strong foundation in a variety of IT areas, such as computer programming, web-based application development, database administration, and networking, due to my academic and professional experiences. I am excited to use these abilities in a work environment and think my knowledge will be a great complement to your prestigious company. I have developed a wide range of IT skills during my time as an IT Graduate Trainee at Goodman Fielder International. These skills include Active Directory administration, remote work and home support, MS 365, CCTV maintenance, computer repair, and SYSPRO ERP.

Overview

4
4
years of professional experience

Work History

Graduate IT Trainee

Goodman Fielder International (Fiji)
Vatuwaqa, Suva
07.2023 - Current
  • I've gained experience in the following IT areas as a graduate trainee: Syspro ERP Software – helping users with administrative support with accounting modules (ERP access, accounts payable/inventory/purchase order/running pre-month ends/month ends).
  • Manage Desk Engine, Support for desktop/printers, including Software configuration/hardware maintenance, CCTV and networking installation and cabling,.
  • Adding users to Active Directory, applying Group Policy, DNS, and DHCP/Networking, Password resets, Fundamentals of VMware, Network Access Storage (NAS)/Storage Area Network(SAN), Server Backup and Replication Training.
  • Physical Access Creation (Door/Biometrics/Printer Access), Tracking IT Inventory and liaising with suppliers to keep stock, Collaborating with corporate team overseas for email creations and IT support, Providing support remotely from office as well as home.
  • Provide weekly stand-by support at the weekends and after hours.
  • Streamlined processes for increased efficiency by automating routine IT tasks.
  • Ensured maximum system uptime by proactively monitoring networks for potential issues or irregularities.
  • Optimized network performance through regular maintenance and updates, providing a stable environment for users.
  • Installed and configured software and hardware.
  • Installed and configured operating systems and applications.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

Elections Official

Fijian Elections Office (FEO)
  • As an election official worker, I was elected as a polling day worker based in my area which was at Makoi Muslim Primary School
  • I was appointed as a ballot box guard by my Presiding Officer
  • My duty was to guard the box while also do other duties instructed by Presiding and Assistant Presiding Officers
  • Additionally, after the polls closed, assistance was provided in the final balancing and counting of all ballots on the station before they were sent to the counting center.

Mastercard Support Admin

Vodafone Fiji
01.2023 - 07.2023
  • Aid and support customers with Mastercard-related queries and issues, Sort out Mastercard’s to various customer locations.
  • Ensure compliance with company policies and procedures.
  • Maintain accurate records of customer interactions and transaction.
  • Work effectively as part of a team to meet performance target.

Help Desk Assistant

University of the South Pacific (USP)
Laucala, Suva
08.2020 - 12.2020
  • Provided technical support to students and staff with computer-related issues.
  • Assisted with the installation and configuration of software and hardware,.
  • Monitored and maintained computer labs and equipment.
  • Collaborated with team members to improve the efficiency and effectiveness of the help desk operations.
  • Coordinated with other IT professionals during major incidents or network outages for quick restoration of services.
  • Assisted students with software installation, ensuring proper setup and smooth operation.

Education

Bachelor of Science - Computing Science And Information Systems

University of The South Pacific
Laucala, Suva
04.2001 -

Fiji Year 13 Certificate of Completion - Accounting, Economics And Computer Studies.

Bhawani Dayal Arya College
Nakasi, Suva
04.2001 -

Fiji Year 12 Certificate of Completion - Accounting, Economics And Computer Studies.

Bhawani Dayal Arya College
Nakasi, Suva
04.2001 -

Skills

    Successfully communicate vocally, in writing, and interpersonally

    Developed communication skills through face-to-face and online presentations, including Zoom meetings during courses

    Effectively communicated with a variety of individuals, including supervisors, as a help desk assistant at USP

    Hardware maintenance

    Network Administration

    System Analysis

    End-user support

    Desktop support

    Technical Troubleshooting

    User Support

    Remote Technical Support

    Microsoft Windows and Office

    Application installations

    TCP/IP

    Team Collaboration

Honorsandawards

  • Certificate of Participation – Online Safety & Cybersecurity Course, Online Safety Commission [02/05/24]
  • Certificate of Participation – IT Security Awareness, Fiji National University [10/19/23]


Leadershipqualities

  • School Prefect, Bhawani Dayal Arya College, 2016, 2017, Demonstrated leadership skills by managing and overseeing school events and activities., Acted as a liaison between students and school administration to address concerns and issues., Encouraged and motivated fellow students to participate in extracurricular activities.
  • Project Management Group Member, University of the South Pacific (USP), 2022, 2022, Worked collaboratively with group members to design and develop a mobile app., Took on responsibilities and tasks as required to ensure the success of the project., Demonstrated initiative and proactivity to contribute to the group's goals and objectives.

Teamworkskills

  • Valued collaboration and demonstrated strong teamwork skills.
  • Evaluated positively for being a great team player during school days and team-building exercises at USP.
  • Demonstrated strong teamwork skills in current role as a Mastercard Support Admin at Vodafone Fiji.

References

  • Mr. Adrian Anthony, Goodman Fielder International, ICT Manager, +679 9996094, Adrian.Anthony@gfinternational.com.au
  • Ms. Doreen Francis, Goodman Fielder International, National Human Resource Manager, +679 3387066, Doreen.Francis@gfinternational.com.au
  • Mr. Mitesh Ashitash Chand, Vodafone Fiji, Product Manager: Digital Financial Services, +679 9998592, mitesh.chand@vodafone.com.fj
  • Ms. Nancy Kumari, The University of the South Pacific, ICT Supervisor, +679 9238108, nancy.kumari@usp.ac.fj

Timeline

Graduate IT Trainee

Goodman Fielder International (Fiji)
07.2023 - Current

Mastercard Support Admin

Vodafone Fiji
01.2023 - 07.2023

Help Desk Assistant

University of the South Pacific (USP)
08.2020 - 12.2020

Bachelor of Science - Computing Science And Information Systems

University of The South Pacific
04.2001 -

Fiji Year 13 Certificate of Completion - Accounting, Economics And Computer Studies.

Bhawani Dayal Arya College
04.2001 -

Fiji Year 12 Certificate of Completion - Accounting, Economics And Computer Studies.

Bhawani Dayal Arya College
04.2001 -

Elections Official

Fijian Elections Office (FEO)

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