Ronit Nair

• Administer, monitor and maintain ATS network, server, security and infrastructure services to ensure availability, performance, resilience and security in accordance with ICT standards and ISO/IEC 27001 controls.
• Administer Windows Server, Active Directory, DNS, DHCP, Group Policy, Microsoft 365, file services and core infrastructure services.
• Manage VMware vSphere/vCenter, ESXi hosts, virtual machines, HA/DRS, vMotion and virtual infrastructure.
• Administer Dell EMC/Dell PowerVault SAN/NAS infrastructure, storage connectivity, datastores, multipathing, replication and capacity.
• Manage Veeam Backup & Replication, backup monitoring, retention, recovery testing, replication and disaster-recovery operations.
• Monitor infrastructure using enterprise monitoring, logging, SNMP, EDR/XDR and security platforms; investigate alerts, vulnerabilities and security incidents.
• Perform patch management, system hardening, vulnerability remediation, privileged-access reviews, Active Directory governance and endpoint security administration.
• Provide technical support and escalation for network, server, endpoint, wireless, VPN, Microsoft 365, application and infrastructure incidents; perform troubleshooting and root-cause analysis.
• Support ICT helpdesk, asset management, hardware/software lifecycle, documentation, configuration management and technical knowledge transfer to junior ICT staff.
• Support CCTV, access control, IoT and other operational technology infrastructure where assigned.
  Participate in ICT projects including server/SAN deployments, network upgrades, migrations, infrastructure refreshes and technology implementations.
• Support ISO/IEC 27001, cybersecurity governance, audits, risk assessments, evidence collection, remediation and continual improvement.
• Support business continuity and disaster recovery planning, testing and recovery activities.
• Implement approved ICT changes, maintenance, upgrades and emergency support, including after-hours work where required.

• Managed and supported the organisation’s IT infrastructure, including servers, network systems, and end-user environments, ensuring reliable and secure operations.
• Administered Windows server environments, handling system configuration, user management, patching, and performance monitoring.
• Designed, developed, and deployed an e-learning platform to support digital education initiatives, including user access and content delivery.
• Implemented and maintained backup and recovery solutions, ensuring data integrity and business continuity.
• Monitored systems and performed routine maintenance to minimise downtime and improve overall system performance.
• Provided technical support and troubleshooting for hardware, software, and network-related issues across the organisation.
• Delivered IT training and guidance to staff and students, improving system usage and digital capability.
• Assisted in planning and improving IT infrastructure to support organizational growth and evolving technology needs.

• Provided first-level IT support for end users, troubleshooting hardware, software, and basic network issues in a fast-paced operational environment.
• Assisted in the setup, configuration, and maintenance of desktops, laptops, and peripheral devices.
• Supported routine system administration tasks, including user account management, password resets, and access control.
• Monitored systems and reported faults or performance issues to senior IT staff for escalation and resolution.
• Assisted with network and infrastructure maintenance, including basic connectivity troubleshooting and equipment checks.
• Participated in system upgrades, deployments, and general IT projects as required.
• Delivered user support and guidance, ensuring minimal disruption to business operations.