Ronita Devi

• Developed age-appropriate lesson plans, resulting in increased student engagement and understanding of key concepts.
• Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
• Provided individualized support to students with diverse needs, ensuring their academic and social success within the classroom.
• Contributed to a safe and nurturing environment by closely monitoring children during indoor and outdoor playtime sessions.
• Fostered a sense of community within the childcare centre through ongoing team-building exercises among staff members.
• Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
• Guided students to develop social, emotional and physical skills.
• Encouraged use of technology to support student learning.
• Helped new preschool children get used to classes by giving one-on-one support.
• Organized activities to teach preschool children foundational learning skills such as letters and numbers.
• Created safe and nurturing learning environment for preschoolers.
• Established positive relationships with students and families.

• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
• Cultivated positive relationships with administration, teaching staff, and students.
• Utilized various teaching techniques and strategies to engage students in learning.
• Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.

• Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Provided customers with information about availability and pricing.
• Worked closely with front desk to achieve full occupancy of property.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
• Produced and shared customer service reports to support management decision-making.

• Boosted customer satisfaction by providing efficient and knowledgeable assistance to clients.
• Enhanced team productivity with effective communication and coordination of daily tasks.
• Maintained a well-organized work environment, contributing to overall employee efficiency and effectiveness at the center.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Educated customers about billing, payment processing and support policies and procedures.
• Switchboard operations.
• Multi-tasking.
• Managed time efficiently in order to complete all tasks within deadlines.
• Passionate about learning and committed to continual improvement.
• Adaptable and proficient in learning new concepts quickly and efficiently.

Year 13 - Pass