Rupeni Koroi Rakabuta
Kalabu
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adapt in general Maintanance and Services. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Electrical Engineer in Training with years in telecommunications and data engineering. Versed in amplitude and frequency modulation techniques, fiber optics and satellite communications technology. Advanced knowledge of component and board-level design. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Network Support Tech
Datec Fiji Limited
Suva Fiji Island
07.2019 - Current
- Worked well independently and on a team to solve problems
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Executed superior planning skills
- Assessed overall company performance
- Brought forth an exceptional work ethic and commitment to company values
- Worked with honesty and integrity every step of the way
- Established and maintained advantageous working relationships
- Brought forth excellent creative thinking abilities and skills
- Worked with a high level of confidence and ambition.
- Troubleshot issues related to electrical protection systems quickly and efficiently addressing any faults that may have been present.
- Spearheaded energy conservation initiatives, resulting in significant annual savings for the organization.
- Mentored junior engineers by providing guidance on best practices in design, analysis, and troubleshooting of complex power systems issues.
- Optimized power distribution networks for enhanced efficiency and reduced operational costs.
- Performed root cause analysis on equipment failures, leading to improved preventative maintenance practices.
- Analyzed and documented test results to comply with industry standards.
- Strengthened client relationships by providing exceptional customer service during onsite visits for equipment installations and repairs.
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Led preventative maintenance and inspections to limit electrical issues.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Diagnosed and repaired complex faults within target timeframes.
- Responded quickly to emergency calls, limiting electrical risk and equipment downtime.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
Structured System Cabling Technician
Virtual Flex
Lautoka
06.2018 - 06.2019
- Optimized overall network functionality with expert installation of fiber optic, coaxial, and copper cables in diverse environments.
- Promoted workplace safety through strict adherence to company protocols, guidelines, and regulatory requirements when handling hazardous materials or working in high-risk environments.
- Enhanced customer satisfaction by troubleshooting and resolving complex cabling issues promptly.
- Strengthened client relationships through excellent communication skills while addressing concerns related to system cabling needs.
- Increased the efficiency of cable installations by utilizing advanced tools and equipment for accurate measurements and terminations.
- Delivered outstanding results under tight deadlines through effective time management skills while completing multiple concurrent projects.
- Identified issues with components and isolated faults prior to implementing corrective actions.
Printer / Copier Technician
Rioch Business Center
02.2012 - 06.2017
- Manage and repair equipment on and off site
- Extend outstanding support by meeting customers' needs on time
- Investigate and resolve maintenance and repair issues
- Manage accurate inventory of tools, parts and supplies
- Advice customers on equipment operation and maintenance
- Check new system for seeing if they are in functional order
- Assemble machines as per specifications with hand and power tools and measuring devices
- Run machines to test parts functioning
- Manage tool kit, supplies and accurate inventory
- Conduct preventive maintenance and photocopiers adjustment
- Troubleshoot equipment for identifying malfunctions cause
- Complete invoices and expense reports on time.
- Maintained a clean, organized workspace for efficient operation of all printing tasks.
- Trained new employees in proper use of equipment, safety procedures, and company policies.
- Continuously updated knowledge of industry trends, new technologies, and best practices to maintain competitive edge as a skilled printer professional.
- Troubleshot technical issues efficiently to minimize delays in project completion times.
- Worked closely with clients to understand their requirements and deliver tailored print solutions accordingly.
- Maximized printer lifespan through regular cleaning, maintenance, and timely repairs when necessary.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Assisted customers with technical support inquiries.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Maintained detailed records of all repairs, parts replacements, and maintenance tasks completed for each job.
- Updated and replaced outdated drivers and software for computers and office machines.
Telecommunication and Electronic Technician
Compac / Fiji Television
08.2009 - 11.2011
- Worked well independently and on a team to solve problems
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Remained open-minded and humble, leading to great collaborations
- Remained open-minded and committed to advanced communication practices
- Utilized a strong working knowledge of MS Office, and photo and video editing software
- Exhibited strong listening skills and worked to comply with all company efforts
- Responded to problems with excellent troubleshooting abilities.
Education
Certificate -
University of the South Pacific
10.2017
Cisco Networkign -
University of the South Pacific
01.2017
Electronic Electrical Engineeringring -
TPAF
01.2009
Skills
- Computer Skills
- Ability to Work Under Pressure
- Ability to Work in a Team
- Customer Service
- Cisco Networking
- LAN and WAN Management
- IP Addressing
- Software Installation
- Network configuration
- Hardware Installation
- Wireless Networking
- Help Desk Support
- Hardware and Software Repair
- Support Services
- Diagnostic Testing
- Root Cause Analysis
- User Training
- Staff Assistance
- Component Installation
- Failure resolution
- Network Troubleshooting
- Remote Support
Accomplishments
- Achieved result by completing task with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Collaborated with team in the development of Project in Banks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolve Issue which led to great results.
Details
Kalabu, Suva, 16035, Nasinu, 8939913, sivoky@gmail.com, Itaukei, 817073, 09/12/83, Lautoka
Personal Information
Title: NETWORK ENGINEER
References
- Ravindra Pillay, Punjas, 9244321
- Simione Munai, Ricoh Business Center, 9990238
- Joji Lagi, Ricoh Business Center, 9990263
- Watisoni Kaumaitotoya, Datec Fiji Limited, 8939944
- Josevata Vanualailai, FNU Tutor, 8005723
Hobbies and Interests
- Reading Books
- Troubleshooting
- Playing Rugby
Affiliations
- IT Support
Certification
- CCNA - Cisco Certified Network Associate
Additional Information
eager to update in obtaining Cisco certifications and learn new stuff. My strength is working in a team, closely observing the needs and desires of clients. adjust to new situations, systems, and gadgets.
Timeline
Network Support Tech
Datec Fiji Limited
07.2019 - Current
Structured System Cabling Technician
Virtual Flex
06.2018 - 06.2019
Printer / Copier Technician
Rioch Business Center
02.2012 - 06.2017
Telecommunication and Electronic Technician
Compac / Fiji Television
08.2009 - 11.2011
Certificate -
University of the South Pacific
Cisco Networkign -
University of the South Pacific
Electronic Electrical Engineeringring -
TPAF