SACHIN MUKESH
Lautoka
Summary
Customer-focused, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skill to enhance efficiency and lead teams to achieve outstanding sales. Confident Analysis in successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Revenue Protection Analyst
Energy Fiji Limited
09.2023 - Current
- Analyze meter investigation report, meter consumption history and carry out sales recovery calculation.
- Be investigative in identifying key information that are critical in determining the recovery amount.
- Carry out field visits to further understand the cases and familiarize with the metering system layout as and when required.
- Monitor and trend monthly customer transactions to identify issues/ pattern that may be concurrent with revenue loss.
- Ability to research and understand energy meter and associated hardware operation and relevant electrical concepts.
- Carry out amendments to billed recovery amount and provide sound evidence for reversals.
- Generate monthly and reports.
- Liaise with internal and external stakeholders to ensure recoveries are completed and closed off in a timely manner.
- Address customer queries, provide information and conclude cases with mutual agreements.
- Carry out customer visitation and awareness campaigns.
- Work in collaboration with Debt Management Unit (DMU) in terms of payments, arrangements, and customer disputes.
- Ensure customers are billed the recovery amount in a timely manner.
- Identify opportunities for continuous improvement.
- Review and improve processes, environment and systems.
- Contribute to an effective, committed workplace Team that supports a positive and innovative culture.
- Comply with internal and external organizational policies and procedures.
- Perform other duties as required by Manager Technical Services in accordance with strategic objectives, business plans, workload priorities and performance management plans.
Debt Management Unit
Energy Fiji Limited
09.2022 - Current
- Created and implemented robust company credit policies, limiting financial risk
- Drafted detailed credit papers, with comprehensive financial records and risk analysis data
- Compiled databases of applicants' credit histories, financial statements and personal details
- Built knowledge about latest banking products and services through ongoing training
- Prepared letters requesting payment for overdue accounts and escalated aged accounts for legal action
- Compared customer references, credit ratings, risks and payslips against policy standards to balance risk
- Executed loan origination process by ordering credit reports, conducting appraisals and reviewing preliminary title reports
- Issued approvals within authorised limits and escalated large-value applications to senior staff for review
- Interviewed individuals to collect missing details for applications
- Answered customer inquiries concerning credit standing, loan balances and penalties
- Submitted credit and loan applications to underwriters for verification and recommendations
- Analysed client records to assess financial viability of lending applications
- Advised customers on best available loan products and credit options
- Determined approval or disapproval based on accepted risk profiles.
Collections Accounts Officer
Subrails Furniture Limited
01.2020 - 08.2022
- Reduced total number of outstanding accounts by consistently pursuing debtors and reclaiming owed funds
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues
- Met demands of busy collections group by performing high volume of daily calls
- Documented discussions and actions in customer accounts and collections database
- Reviewed accounts to determine payment plan compliance
- Confirmed payment arrangements and finalised customer payment dates and contact information
- Adhered to company data collection processes to verify data integrity and reduce risk of data loss
- Prioritised accounts for collection based on total amount owed and credit reference agency reports
- Liaised with debt recovery agents or solicitors regarding outstanding accounts
- Gathered required information from customers for settlement reviews and followed up on management determined results.
Accountant
Rapco Tyres
11.2017 - 12.2020
- Posted accounts receivable payments made by cash, cheque or credit card payments
- Coordinated month-end closing processes to ensure completion ahead of aggressive deadlines
- Accurately performed daily cash functions, including A/P and A/R tracking, budgeting, payroll transactions, expense management and various reconciliations
- Prepared quarterly tax returns and reviewed submitted documentation with auditors
- Mentored junior staff members with constructive feedback and actionable steps for performance improvement
- Supported reconciliations between local and regulatory reporting and resolved discrepancies within established timeframes
- Calculated, prepared and filed payroll taxes for clients
- Managed year-end processes to calculate and return accurate tax amounts to HMRC
- Helped departmental managers develop and optimise inventory controls
- Conducted thorough investigations into financial records and suspected malfeasance
- Completed detailed reviews of accounts and bookkeeping records to verify compliance with standards.
Education
Bachelor of Arts - Accounting and Information Technology
University of The South Pacific
Suva, Fiji01.2022
Skills
- Credit history databases
- Leverage and acquisition finance
- Project finance expertise
- Customer reference investigations
- Credit risk assessments
- Software skills: MYOB, Xero Accounting, Microsoft packages (word, Excel etc), Notepad, Visual Studio Code
Certification
- Fiji Year 12 examination certificate. (349/400)
- Fiji Year 13 examination certificate. (310/400)
- Australian Mathematics competition- certificate of pass
- Fiji Mathematics competition-certificate of pass
- 100 percent attendance award- (2013-2015)- Ba Sanatan college
- Annual Scout Rally completion-certificate of participation
- Smarts-Kids Computer training awards-(2009 -2012)
- Interhouse competition awards- (2007-2017)
- Lautoka Scouters councils certificate of award
- Completion of Foundation Graduation
Languages
English
Hindi
Fijian
References
- Mr. Aman Singh, Quality Assurance Coordinator, Energy Fiji Limited, 9318541, singhman6994@gmail.com
- Mr. Isaac Ali, Manager Revenue Services, Energy Fiji Limited, +61434482560, isaac.ali99gmail.com
- Mr. Monit Kumar, Auditor, CJ Patel Group of Companies, 8770410, monitkumar1234@gmail.com
Timeline
Revenue Protection Analyst
Energy Fiji Limited
09.2023 - Current
Debt Management Unit
Energy Fiji Limited
09.2022 - Current
Collections Accounts Officer
Subrails Furniture Limited
01.2020 - 08.2022
Accountant
Rapco Tyres
11.2017 - 12.2020
Bachelor of Arts - Accounting and Information Technology
University of The South Pacific
- Fiji Year 12 examination certificate. (349/400)
- Fiji Year 13 examination certificate. (310/400)
- Australian Mathematics competition- certificate of pass
- Fiji Mathematics competition-certificate of pass
- 100 percent attendance award- (2013-2015)- Ba Sanatan college
- Annual Scout Rally completion-certificate of participation
- Smarts-Kids Computer training awards-(2009 -2012)
- Interhouse competition awards- (2007-2017)
- Lautoka Scouters councils certificate of award
- Completion of Foundation Graduation
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