Summary
Overview
Work History
Education
Skills
Personal Information
Personal Interests
References
Timeline
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Saheed Khan

Saheed Khan

Suva,Fiji

Summary

Dynamic and results-oriented banking professional with over 21 years of experience in the Banking & Financial sector, seeking to leverage extensive background in financial management, strategic planning, and team leadership as an Associate Director at ANZ Bank, Fiji. Adept at driving business growth, managing complex banking operations, and leading cross-functional teams to achieve organizational goal.

Motivated professional offering Master of Business Administration. Results-focused banking professional with strength in interpersonal and multitasking abilities meeting deadlines. Possess strong leadership skills with strengths in EQ, IQ and collaboration.

Proficient in leveraging business management and banking knowledge to promote new business and quality portfolio. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Dedicated and commitment towards career progression with continuous skill development in maintaining industry expertise and strong commercial network.

Affiliated Strategist – GLOBUS, Industry champion 2019, University of the South Pacific.

Overview

22
22
years of professional experience

Work History

Relationship Manager

ANZ BANKING GROUP
Suva
03.2015 - Current
  • 9 years in the role as a Relationship Manager, Commercial Banking ANZ Bank, has further polished my skill set in certain specializations within the banking organization.
  • Generated new leads through various prospecting methods, presenting opportunities to sell services and build larger portfolio clientele base of $148.0mil.
  • Achieved client loyalty through quality, productivity, service and proactive relationship management.
  • Collaborated with various cross-departments to improve product and deliver customized solution suites.
  • Well maintained client satisfaction in all aspects of credit & risk management.
  • Proposed solutions and leveraged cross-selling opportunities to existing and new clients.
  • Manage client portfolio of high net worth individuals, building rapport and relationships through consistent quality interactions.
  • Promoted strategies for enhancing credit management processes, including processing loan documentation and maintaining compliance standards.
  • Experience with cross-boarder customers and meet up with the service standards.
  • Maintain a well diverse Portfolio, including Financial Institutions, multi national insurance companies and large corporate.

Relationship Manager

Westpac Banking Corporation
06.2012 - 01.2014
  • Actively scopes out all tasks and creates efficient workflows and practices
  • Demonstrates resilience and persistence in overcoming obstacles and resistance to deliver the solution to the client
  • Maximize banks reputation for corporate responsibility by ensuring all dealings are ethical and compliant
  • Achieved drawdown result of 141% of my 2H2014 drawdown target and finish off 2014 annual with overall average rating of 128% in drawdown numbers.
  • Portfolio Growth by 20% after run offs.
  • NPS (Net Performer Score by Tebutt Research) rating of 100% for a new commercial portfolio in ensuring customer satisfaction is maintained and they remain as my promoters
  • Managed a portfolio of 43 clientele accounts in Small Business and Commercial Sector, Business Banking, Mass Market and Small Business Enterprise) [Appraisal Rating: High Achiever - Behavior 2]
  • Specifically responsible for managing customers with existing business through provision of total financial care management and source new clients through self or bank developed marketing initiatives by establishing and maintaining quality referral networks and relationships.
  • New business acquisition through self or bank developed marketing initiatives.
  • Applying Westpac’s philosophy one Team one Westpac concepts.
  • Credit administration, Account Control and risk management
  • Provide leadership and coaching to staff under direct report
  • Manages a portfolio of 300 customers in Mass Market and Small Business Enterprises.

Senior Relationship Executive

Westpac Banking Corporation
03.2010 - 06.2012
  • Responsibilities involved evaluation and professionally executing customers request to enhance customer service standards.
  • Assist Senior Business Banking Manager with portfolio management and to achieve our allocated objectives and sales targets ($20 Mil),
  • Conduct of account reviews on timely manner, Preparation of commercial business submission write-up to Westpac Credit team.
  • Other duties as assigned by the Senior Business Banking Manager and providing assistance to Corporate managers as required.
  • Conducting annual and periodic review for commercial/corporate set of customers ensuring high level of credit writing and proactively mitigating any associated risk to the bank.
  • Managing customers interims of product or facility changes and ensuring data integrity well maintained.

Relationship Executive

Westpac Banking Corporation
02.2007 - 03.2010
  • Responsibilities involved execution and practise of “ask once philosophy” with excellent and exceptional customer service.
  • Maintain professionalism at all times, assist Business Banking Manager in preparation and submission writingm including analysis and assess prospective proposals within customer financial capabilities, working closely with corporate Manager in delivering exceptional service to high end customers.
  • Preparing of offers letters including Business Finance Agreement and other variation aligned to the approval conditions.
  • Preparing and validating mortgage and related ancillaried to formalise customer loan drawdowns.
  • Manage loan and consumer portfolio in absence of Business Banking Manager, Achieve cross sales as per assigned business plan
  • Maintaining good relationship with existing and prospect clients.

Senior Customer Service Representative

Westpac Bank. Fiji Call Centre
10.2003 - 02.2007
  • Role included initiation of action to correct quality problems.
  • Follow up procedures accurately and to Complete assigned task.
  • Provide superior customer service, sales of Westpac lending and other products, Euronet registration, being well versed with the Westpac products ,ensuring security and professionalism is maintained at all times
  • Exceeded allocated sales targets, which was effectively achieved with outbound cold
  • Calls and through campaign awareness to customers.

Customer Services Officer

Westpac
07.2002 - 10.2003
  • Providing superior customer service to customers maintaining professionals and efficient work processing.
  • Ensuring transactions are processed with in the time frame and under the RBF regulation and ensuring this is maintained at all times
  • Assisting team leader with work process and foreign bank liaisons in regard to
  • Customer queries and other duties as assigned.

Customer Services Officer

Westpac, Customer Service Department Suva
02.2002 - 07.2002
  • Responsible to provide superior customer service and product sale.
  • Examining vouchers, correspondence management from other banks and internal arrangements.
  • Support to Customer Services Supervisors and providing superior service stands to all customers on need basis.
  • Actively achieve product sales and contribute to branch target

Education

Master of Business Administration -

University of The South Pacific
01.2020

Postgrade Diploma - General Manager

University of The South Pacific
Suva
01.2019

Postgrade Certificate - Human Resource Management

University of The South Pacific
01.2018

Certificate in Information Technology -

Dateline Business Centre
01.2004

Certificate in Microsoft Office -

Dateline Business Centre
01.2003

Seventh Form Examination -

Nasinu Muslim College
01.2001

Fiji School Leaving Certificate Examination -

Nasinu Muslim College
01.2000

Fiji Junior Certificate Examination -

Nasinu Muslim College
01.1998

Fiji Intermediate Examination -

Nasinu Muslim Primary School
01.1994

Skills

  • Financial Markets and Trends: Keeping abreast of global financial markets, economic trends, and understanding how they affect banking and investment
  • Regulatory Changes and Compliance: Staying informed about regulatory changes and ensuring compliance to protect the bank and its clients from legal and financial risks
  • Technology and Innovation: Interest in fintech, digital banking, blockchain, and other technological advancements that can improve banking operations and customer experience
  • Risk Management: Strategies for identifying, assessing, and mitigating financial risks to ensure the bank's stability and profitability
  • Wealth Management and Investment Strategies: Developing expertise in managing clients' wealth, understanding different investment vehicles, and providing tailored financial advice
  • Customer Relationship Management: Building and maintaining strong relationships with clients, understanding their needs, and providing high-quality service
  • Leadership and Team Development: Leading teams effectively, mentoring junior staff, and contributing to a positive and productive work environment
  • Sustainable and Ethical Banking: Promoting responsible banking practices that contribute to social and environmental well-being
  • Networking and Industry Events: Engaging with other professionals through conferences, seminars, and banking associations to share knowledge and stay connected with industry peers
  • Product and Service Innovation: Developing new banking products and services that meet evolving customer needs and competitive market demands
  • Financial Analysis and Modeling: Advanced skills in analyzing financial data, building models, and using this information to make informed decisions
  • Corporate Finance and Advisory: Providing advice and services related to mergers and acquisitions, capital raising, and other corporate finance activities
  • International Banking: Understanding the nuances of banking in different regions, international finance, and cross-border transactions
  • Personal Development: Pursuing additional certifications and qualifications, such as an MBA, to enhance professional growth and expertise
  • Economic Policy: Interest in how government policies and economic conditions impact banking and finance

Personal Information

Citizenship : Fiji

Language : English, Fiji Hindi ,Urdu

AKA - Mohammed Saheed Khan

AGE : 41 Years

- Currently in progress with NZ residency Visa which has been awarded via Pacific Access Category.

Personal Interests

INTERESTS AND ACTIVITIES

Sports - Golf: at early stages which provides fun and a leisurely yet competitive environment for networking and business discussions outside the office.

Reading and Learning: Keeping up with the latest in finance, economics, and leadership books to stay informed and gain new perspectives.

Fine Dining and Wine Tasting: Appreciating gourmet food and fine wines, often enjoyed during client meetings or corporate events.

Philanthropy and Community Service: Giving back to the community through charitable work whenever possible.

Fitness and Wellness: Maintaining health and wellness through activities like running, yoga, or cycling to manage stress and maintain high energy levels for demanding work schedules.

Music and Theater: Attending for cultural enrichment and entertainment.

Gardening and Outdoor Activities: Finding peace and relaxation through gardening, hiking, or other forms of outdoor engagement to decompress from the high-stress banking environment.

Technology and Gadgets: Keeping up with the latest technological advancements and gadgets, which can also have applications to my professional life.

Cooking: Find it a way to creatively express and unwind from my structured professional life.

References

REFERENCE CONTACTS:

To be provided on request.

Timeline

Relationship Manager

ANZ BANKING GROUP
03.2015 - Current

Relationship Manager

Westpac Banking Corporation
06.2012 - 01.2014

Senior Relationship Executive

Westpac Banking Corporation
03.2010 - 06.2012

Relationship Executive

Westpac Banking Corporation
02.2007 - 03.2010

Senior Customer Service Representative

Westpac Bank. Fiji Call Centre
10.2003 - 02.2007

Customer Services Officer

Westpac
07.2002 - 10.2003

Customer Services Officer

Westpac, Customer Service Department Suva
02.2002 - 07.2002

Master of Business Administration -

University of The South Pacific

Postgrade Diploma - General Manager

University of The South Pacific

Postgrade Certificate - Human Resource Management

University of The South Pacific

Certificate in Information Technology -

Dateline Business Centre

Certificate in Microsoft Office -

Dateline Business Centre

Seventh Form Examination -

Nasinu Muslim College

Fiji School Leaving Certificate Examination -

Nasinu Muslim College

Fiji Junior Certificate Examination -

Nasinu Muslim College

Fiji Intermediate Examination -

Nasinu Muslim Primary School

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Saheed Khan