Salanieta Naiobasali Uludole
Nadi,Fiji
Summary
Hospitality manager with extensive experience in operations management and customer service. Successfully led staff training initiatives that improved guest satisfaction and operational efficiency. Proficient in conflict resolution, inventory management, and supervision, resulting in increased repeat business. Strong background in budgeting, marketing coordination, and facility inspections, with expertise in financial administration and hospitality services.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Operations Manager
GIANTVIEW EMPISTOSYNI PTE LTD
Nadi, Western
03.2023 - 11.2024
- Oversaw daily operations to ensure efficient workflows and optimal service delivery.
- Developed and implemented operational policies to enhance productivity and safety standards.
- Trained staff on best practices and company procedures for improved performance.
- Analyzed operational data to identify cost-saving opportunities and areas for enhancement.
- Facilitated regular meetings to address challenges and encourage team collaboration.
- Maintained compliance with industry regulations and internal standards consistently.
- Supervised employee workflow to maximize productivity while maintaining quality.
- Resolved customer complaints promptly, ensuring high levels of satisfaction.
Duty Manager
TRANS INTERNATIONAL HOTEL
Nadi, Western
02.2022 - 11.2023
- Supervised daily operations to ensure seamless hotel functioning.
- Managed front desk staff and streamlined guest check-in processes.
- Resolved guest complaints through effective communication, ensuring high satisfaction.
- Trained new employees on hotel policies and customer service standards.
- Oversaw housekeeping schedules to maintain cleanliness and organization.
- Coordinated with maintenance teams to promptly address facility issues.
- Implemented safety protocols to secure environment for guests.
- Prepared weekly reports detailing sales figures and staff performance metrics.
GSA/Night Auditor/Reservations/Duty Manager
Tanoa Waterfront
Lautoka
01.2012 - 01.2022
- Managed daily operations at Tanoa waterfront to ensure seamless service delivery.
- Oversaw front desk personnel adherence to check-in and check-out policies.
- Resolved customer issues promptly while maintaining professionalism in interactions.
- Collaborated with housekeeping to manage efficient room status updates.
- Scheduled staff shifts effectively during peak hours to maintain adequate coverage.
- Prepared reports on team performance, challenges, and achievements for senior management.
- Provided excellent customer service by addressing inquiries about accommodations and services.
- Led weekly meetings to discuss progress, address issues, and plan future actions.
GSA/Front Office Supervisor/Reservation/Night Auditor
Novotel Nadi
12.2007 - 07.2009
- Streamlined daily operations to ensure seamless front desk workflow and positive guest experiences.
- Supervised front office team, enhancing service delivery and guest satisfaction.
- Coordinated efficient guest check-ins and check-outs while maintaining accuracy.
- Resolved guest inquiries and issues, fostering positive interactions.
- Trained staff on hotel policies and customer service standards.
- Collaborated with various departments to ensure cohesive guest experiences.
- Maintained front office systems for precise record-keeping and reporting.
- Conducted regular meetings with staff to address operational challenges.
GSA/Reservations
Fiji Mocambo
01.2005 - 01.2007
- Resolved customer issues through knowledgeable service, enhancing satisfaction and loyalty.
- Recognized by management for consistently delivering exceptional customer service.
- Prioritized and organized tasks to efficiently achieve service goals.
- Collaborated with diverse coworkers to tackle product and service challenges, improving team efficiency.
- Worked closely with team members to meet project objectives and deadlines.
- Contributed innovative ideas to enhance team performance and outcomes.
- Managed time effectively to ensure timely completion of tasks and adherence to deadlines.
GSA/Reservations
Beachside Resort
01.2003 - 01.2005
- Identified customer needs to enhance service delivery.
- Collaborated with coworkers to resolve issues and achieve project goals.
- Implemented problem-solving strategies, resulting in cost savings.
- Promoted high customer satisfaction by resolving issues with friendly service.
- Coordinated room assignments based on guest preferences.
- Answered inbound calls, providing confirmations and general information efficiently.
- Trained new staff on reservation procedures and system usage.
- Maintained confidentiality of customer information in compliance with regulations.
Instructor
Lautoka Computer Training Center
Lautoka, Western
01.1998 - 01.2003
- :Optimized personalized lesson plans for diverse learning styles and skill levels.
- Enhanced computer literacy through one-on-one tutoring sessions.
- Troubleshot hardware and software issues with students efficiently.
- Collaborated with parents and teachers to identify student needs and develop strategies.
- Adapted tutoring approaches based on individual learning styles.
- Instructed on software applications, including Microsoft Office Suite and MS-DOS.
- Developed curricula incorporating technology into classroom lessons.
- Designed assessments to evaluate understanding of business concepts.
Education
Diploma - Fundamental of Hospitality Management
Training & Productivity Authority of Fiji
Lautoka03-2007
Certificate - Japanese Language
Training & Productivity Authority of Fiji
Lautoka11-2005
J.D. - Computer Information Systems
National Training & Productivity Centre
Suva08-2001
Diploma - Travel & Tourism
Lautoka Computer Training Centre
Lautoka03-1999
Diploma - Business Studies
Lautoka Computer Training Centre
Lautoka11-1998
Diploma - Secretarial Studies
Lautoka Computer Training Centre
Lautoka11-1998
Certificate - Basic of Computer
Training & Productivity Authority of Fiji
LautokaSkills
- Staff training and development
- Reservation processing
- Team collaboration
- Attention to detail
- Communication
- Decision making
- Time management
- Night audit execution
- Guest relations
- Guest check-in/out
- Reception management skills
- Problem solving
- Performance tracking
- Hotel operations
- Complaint resolution
- Occupancy rates analysis
- Front desk operations
- Guest services
- Team supervision
Hobbies and Interests
- Socializing
- Meeting People
- Reading
- Singing
- Playing Volleyball/Netball
Personal Information
- Date of Birth: 05/20/79
- Gender: Female
- Marital Status: Married
Languages
English
Upper Intermediate (B2)
B2
Japanese
Elementary (A2)
A2
Fiji
Upper Intermediate (B2)
B2
Certification
- Group 2, 4 Driving License - Land Transport Authority of Fiji
- First Aid Certification - St. John Association of Fiji
- Fire Warden - National Fire Authority
- Occupational Health and Safety (OHS) - Ministry of Employment, Productivity, and Industrial Relations
Referees
- MR JAGDISHWAR LAL (OIRECTOR OF L.C.T. C) - PH - 666328
- MR, NILESH KUMAR (BEACHSID £ RESORT MANAGER) — PH — 6703488
- MRS MARY QIQWAQA (TRANS INTERNATIONAL HOTEL) - 8062217
- MR. NAREND KUMAR (FUI MOCAMBO MANAGER) - PH — 67 22000
- MR. JEREMY PEARSON (NOVOTEL NADI) — PH - 6722000
- MR ERONI BALE ULUDOLE (GIANTVIEW EMPISTOSYNI PTE LTD) - PH -9081643
- MRS VULAREWA SERU (TANOA WATERFRONT MANAGER) — PH 6664777 EXT 1400
- MRS LUSI KAMANALAGI (FIJI GATEWAY HOTEL) – PH – 7762444/7991037
Timeline
Operations Manager
GIANTVIEW EMPISTOSYNI PTE LTD
03.2023 - 11.2024
Duty Manager
TRANS INTERNATIONAL HOTEL
02.2022 - 11.2023
GSA/Night Auditor/Reservations/Duty Manager
Tanoa Waterfront
01.2012 - 01.2022
GSA/Front Office Supervisor/Reservation/Night Auditor
Novotel Nadi
12.2007 - 07.2009
GSA/Reservations
Fiji Mocambo
01.2005 - 01.2007
GSA/Reservations
Beachside Resort
01.2003 - 01.2005
Instructor
Lautoka Computer Training Center
01.1998 - 01.2003
Diploma - Fundamental of Hospitality Management
Training & Productivity Authority of Fiji
Certificate - Japanese Language
Training & Productivity Authority of Fiji
J.D. - Computer Information Systems
National Training & Productivity Centre
Diploma - Travel & Tourism
Lautoka Computer Training Centre
Diploma - Business Studies
Lautoka Computer Training Centre
Diploma - Secretarial Studies
Lautoka Computer Training Centre
Certificate - Basic of Computer
Training & Productivity Authority of Fiji