Sangita Devi Narayan
Sigatoka,Fiji Islands
Summary
- Resourceful professional highly skilled in new employee orientation and training. Team player offering dynamic personality and extensive background in recruiting, interviewing and hiring valuable employees.
- Dependable HR professional with extensive experience in planning, directing and coordinating HR policies. Skilled in various staff affairs such as hiring, appraisals and staff exit. Excellent problem- solver, talented at troubleshooting and remedying staff issues and complaints.
- Trustworthy with five years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
- Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
- Driven and decisive professional offering several years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs.
- Flexible and focused with expertise in recruitment and retention, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
- Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
17
17
years of professional experience
Work History
Human Resources Administrator
Warwick Fiji Resort
Korolevu, Fiji Islands
06.2018 - 01.2024
- Coordinated company-wide events structured to boost employee morale
- Built and developed lasting relationships with employees, peers, upper management and outside vendors
- Regularly updated HR databases to reflect employee information, changes in benefits and other details
- Supervised exit interviews and off-boarding process for resigned and terminated employees
- Supervised onboarding process for newly hired employees and distributed relevant paperwork
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures
- Compiled and updated employee files in electronic and paper formats to maintain accurate records
- Screened, interviewed and hired candidates to facilitate smooth recruitment procedures
- Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions
- Coordinated with department managers to identify and facilitate workforce needs
- Organized orientations, events and activities for employees to deliver objectives of organization
- Drafted termination paperwork and exit interviews to comply with release procedures
- Communicated with vendors and administrators to address queries and concerns and support internal and external requests.
Cashier
Rup Investments Ltd.
Sigatoka, Fiji
04.2009 - 07.2013
- Packed purchased items properly to prevent damage to delicate products
- Trained new team members in cash register operation, stock procedures and customer service
- Maintained clean, tidy and organized checkout areas
- Worked closely with front-of-house staff to facilitate positive customer experiences
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume
- Maintained high productivity by efficiently processing cash, credit and debit payments
- Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice
- Maximized customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries
- Maintained neat and clean shop floor and storage areas
- Implemented visual merchandising standards for engaging front-lane displays and endcaps
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources
- Implemented upselling techniques, applying knowledge about customer purchases to recommend catered products
- Supported salesfloor and stockroom staff during busy periods, contributing to stock replenishment and store zoning
- Monitored shop floor for suspicious customer behaviour and signs of theft, following company procedures to prevent shoplifting
- Reconciled POS system reports to identify and correct cash-handling errors and reduce discrepancies
- Assessed customer IDs when selling age-restricted goods
- Verified register at beginning and end of work shifts to help with error-free money handling
- Processed payments by cash, cheque, or card to complete transactions
- Issued receipts and required documentation for transactions
- Calculated and provided accurate change to customers after transactions
- Scanned and weighed goods to calculate product costs
- Minimized fraudulent transactions by assessing notes when processing payments
- Protected customer purchases by wrapping and bagging items.
Merchandiser
Ashabhai & Co. Ltd
Sigatoka, Fiji
01.2007 - 03.2007
- Improved performance of in-store team, consistently reviewing and updating best practices
- Selected merchandise based on price, quality and demand
- Gathered and moved materials to facilitate assigned displays
- Maximized sales by designing interactive and engaging store displays
- Answered customers' questions about products, prices and availability to enhance customer satisfaction
- Performed product quality checks for anomalies to meet customer expectations and comply with regulations
- Monitored competitors' products, prices and sales to identify and take advantage of any marketing gaps
- Worked closely with marketing to foster timely launch of online products to online shop
- Conferred with team members to achieve set KPIs, leading to business growth
- Identified customers' needs and interests to recommend suitable products
- Managed turnover of fast selling lines, forecasting for peak trading seasons to avoid stock-outs.
Education
Certificate of Higher Education - Certificate of Completion Care Giver- Child Care/ Child Minding
The ServicePro International Tourism & Hospitality Institute of Fiji
01.2023
Certificate of Higher Education - Certificate of Completion Care Giver- Age Care
The ServicePro International Tourism & Hospitality Institute of Fiji
01.2023
OHS Module I & II Training
Ministry of Employment And Relations Promulgation
Sigatoka01-2023
Certificate in General Hygiene Practices
Ministry of Health
01-2023
Certificate of Higher Education - Certificate II in Baking & Patisserie
Technical College of Fiji
01.2017
Certificate IV in Human Resource Management -
University of South Pacific
Lautoka Skills
- Recruiting and interviewing
- Benefits administration
- Performance management
- Employee onboarding and offboarding
- Employee paperwork
- Employment and labour laws
- Employment record verification
- Employee relations
- New employee orientation
- Resource allocation
- Employment contracts
- HR and recruitment
- Personnel file management
- Employment and labor laws
- Payroll Administration
- Policy and procedure development
- Employment Record Verification
- Benefits Administration
Additionalinformation - Referees
- Ms Merelita Tunivanua, Warwick Fiji Resort, 9762673
- Ms Litiana Ligatawa, Warwick Fiji Resort, 2726503
- Mr Aporosa Momo, Warwick Fiji Resort 8983616
Languages
- Hindi, First Language
- English, C2 Proficient
Timeline
Human Resources Administrator
Warwick Fiji Resort
06.2018 - 01.2024
Cashier
Rup Investments Ltd.
04.2009 - 07.2013
Merchandiser
Ashabhai & Co. Ltd
01.2007 - 03.2007
Certificate of Higher Education - Certificate of Completion Care Giver- Child Care/ Child Minding
The ServicePro International Tourism & Hospitality Institute of Fiji
Certificate of Higher Education - Certificate of Completion Care Giver- Age Care
The ServicePro International Tourism & Hospitality Institute of Fiji
OHS Module I & II Training
Ministry of Employment And Relations Promulgation
Certificate in General Hygiene Practices
Ministry of Health
Certificate of Higher Education - Certificate II in Baking & Patisserie
Technical College of Fiji
Certificate IV in Human Resource Management -
University of South Pacific
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