Seini Adivananalagi Savou
Westfield Rd, Legalega, Nadi.
Summary
Retail Cashier with 5+ years of customer service experience. Experienced in accurately and efficiently processing cash and credit transactions while delivering friendly customer service.
Experienced Front Office Administration work with 2+ years in Hospitality industry. Proven success in overseeing staff, guest relations and maximizing guest satisfaction.
Overview
10
10
years of professional experience
Work History
Production Staff Member - Packer
Kava Time PTE Limited
Nadi Bay Road, Wailoaloa, Nadi, Fiji
02.2023 - 09.2024
- Completed daily production targets by diligently performing assigned tasks while minimizing errors or defects in output.
- Maintained a safe work environment by adhering to safety protocols and properly using personal protective equipment.
- Increased overall product quality with regular inspections and strict adherence to quality control guidelines.
- Achieved consistent on-time delivery of products by ensuring proper scheduling, planning, and prioritization of tasks.
- Provided training and guidance for new team members, fostering a supportive work environment for all staff.m
- Reduced waste in the production process through effective material management and organization.
- Collaborated with cross-functional teams to achieve optimal workflow, resulting in improved productivity levels.
- Demonstrated adaptability by quickly learning new processes and operating various machinery as needed to meet production demands.
- Promoted teamwork among staff members by fostering open communication channels and actively collaborating on problem-solving efforts.
- Assisted in meeting production deadlines by working closely with team members to complete tasks efficiently and accurately.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
Sales Assistant
Victoria Wines & Spirits Fiji Ltd
Nadi
07.2019 - 11.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Assisted in planning and execution of seasonal sales events, drawing in large crowds.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Increased store foot traffic with innovative window display designs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
Front Line Cashier
RB Patel Supermarket
Jet Point, Nadi
01.2018 - 06.2019
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Processed various forms of payment securely, including cash, credit cards, and gift cards.
Office Administrator
Coral Coast Christian Camp
Pacific Harbour
11.2015 - 11.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Supported onboarding process for new hires, facilitating smooth transition into team.
- Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
Cashier
New World Supermarket
Valelevu
09.2014 - 12.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Polling Day Worker
Fijian Elections Office
Suva
09.2014 - 09.2014
- Delivered high-quality results consistently while working under tight deadlines and pressure situations.
- Enhanced workplace efficiency by organizing and prioritizing tasks for daily operations.
- Executed various administrative tasks, contributing to well-organized office management.
- Managed inventory effectively by maintaining accurate records of materials used and tracking supplies closely for reordering purposes.
- Maintained clean, organized and safe work environment.
Education
Certificate of Attainment - Travel and Tourism
Fiji National University
Namaka CampusCertificate of Attainment - HTFA 101A 1st Response First Aid
Victoria Wines & Spirits Fiji Ltd
Nadi10.2020
Fiji Certificate - Leadership and Entrepreneurship
Centre of Appropriate Technology and Development
Nadave05.2014
Certificate - Front Office Management
The Pacific Institution of Technology
Suva01.2014
Form 6 & 7 -
Gospel High School
01.2012
Form 3 to 5 -
Indian College
01.2010
Class 5 to 8 -
Waidalice District School
Tailevu01.2007
Kindergarten to Class 4 -
Gospel Primary School
Nasinu01.2003
Skills
- Efficient multitasking
- Assembly line experience
- Technical aptitude
- Deadline-driven
- Product packing
- Quality assurance standards
Personal Information
- Date of Birth: 07/09/93
- Gender: Female
- Nationality: Fijian
References
- Mr. Vilimone Bale, My Church Elder, Balabala Brethren Assembly, (679) 7216405
- Mrs. Charlotte Kurucake, Manageress, Coral Coast Christian Centre, Pacific Harbour, (679) 9639739 / (679) 3450178, coralcoastcc@gmail.com
- Mr. Chirag Patel, Shop Manager, RB Patel Jet Point, (679) 9923542
- Mr. Patrick Gock, Operations Manager, Victoria Wines & Spirits Fiji Ltd, operations@victoriawines.com.fj, (679) 9908631
- Miss Trista Marr, Wholesale Manager, Victoria Wines & Spirits Fiji Ltd, orders@victoriawines.com.fj, (679) 9908628
Schoolachievements
- 2011, Successful Completion of Fiji School Leaving Certificate Examination at Gospel High School
- 2009, Successful Completion of Fiji Junior Certificate Examination at Indian College
- 2007, Successful Completion of Fiji Eighth Year Examination at Waidalice District School
Timeline
Production Staff Member - Packer
Kava Time PTE Limited
02.2023 - 09.2024
Sales Assistant
Victoria Wines & Spirits Fiji Ltd
07.2019 - 11.2022
Front Line Cashier
RB Patel Supermarket
01.2018 - 06.2019
Office Administrator
Coral Coast Christian Camp
11.2015 - 11.2017
Polling Day Worker
Fijian Elections Office
09.2014 - 09.2014
Cashier
New World Supermarket
09.2014 - 12.2014
Certificate of Attainment - Travel and Tourism
Fiji National University
Certificate of Attainment - HTFA 101A 1st Response First Aid
Victoria Wines & Spirits Fiji Ltd
Fiji Certificate - Leadership and Entrepreneurship
Centre of Appropriate Technology and Development
Certificate - Front Office Management
The Pacific Institution of Technology
Form 6 & 7 -
Gospel High School
Form 3 to 5 -
Indian College
Class 5 to 8 -
Waidalice District School
Kindergarten to Class 4 -
Gospel Primary School