SEYMOUR SINGH

• WAF is currently Serving 890,000 people in Fiji.
• Responsibilities from 15 Sept 2020 to 17 October 2022: Manage seven departments: Strategic Planning Unit, Fleet Unit, Procurement, Occupational Health & Safety Department, Properties & Facilities Department, Warehouse/Inventory Department
• Responsibilities from 18 October 2022 to Date: Manage departments that include: Research, Monitoring and Evaluation, Information Communication Technology, Human Resources and Security Services.
• Serve as Chair for “Corporatisation of WAF Task-force” from 16 September 2020
• Serve as a member of the Project Appraisal Committee (PAC) approving capital projects for Fiji in the area of Water and Sanitation. Total number of projects 434, population benefit - 119,728 and accounted for FJ $342,951. 548.52.
• Serve as a member in the Water and Waste Water Sector for Risk Management Steering Committee (RMSC), representing organizational and operational risks for Strategy implications, ICT and Human Resources.
• Serve as the Chair for COVID-19 Taskforce since 19 April 2021 to March 2022.Key Achievements - Designed, developed and implemented policies in the area of Fleet, COVID-19 Preparedness, Response Plan, Vaccination Policy and Work from Home Policy.
• Reviewed the current Strategic Plan for alignment to the new financial year commencing 1 August 2020.
• Developed and maintained courteous and effective working relationships between developing partners including World Bank, Asian Development Bank, Hunter Water Australia, Water Care NZ, SUEZ, UNDP, PRIF, Government Ministries and Private Sector.

• Organisation - Water Authority of Fiji (WAF) - Serving 890,000 people in Fiji
• Oversaw planning and execution of targeted national plans (National Development Plan) strategies into WAF Strategic Plan and Annual Business Plans.
• Responsibilities: Manage Strategic Planning Unit (SPU) Developed a New Strategic Plan that commenced from 1 August 2020 Design & Develop Annual Corporate Plan, Statement of Corporate Intent, Employment Relations
• Organised planning activities at the National Level for supply of water services and treatment of wastewater. Developed monitoring & Evaluation framework for WAF to monitor organizational and departmental performance.
• Analyzed customer service reports to identify trends and update strategies to address gaps in performance. Carrying out analysis in the area of Non-Revenue-Water (NRW) to identify the level of efficiency in the production and sales of Water services.
• Allocated teams, materials and calendar space for individual projects against agreed deliverables for each financial year. .Carry out monthly assessment of progress on Organisational KRI's against Actuals and provide recommendations to Senior Management.
• Review all internal policies, seek approvals and creating a digital library on wainet for access and awareness to employees through out Fiji.
• Established budgets for programme activities and controlled expenditure for each financial year with finance team against strategies and planned activities.
• Population and addressing key organisational risks and compliance against policies, procedures and law for Strategic Planning Unit.
• Financial and Physical attributes- Research and Policy development in the area of Water and Waste water to advice the Board and line Ministry on the way forward for the industry Design & Develop a Tariff Structure for submission to the Fijian Competition & Consumer on April 2019.
• Conducted regular market assessments to stay current on trends and maintain readiness for changes, using of Aqua Rating to gauge performance in key areas.
• Commission Review of all Fees & Charges for the Water Authority of Fiji in 2019.
• Key Achievements Submitted a 5year Draft Strategic Plan to the Board for Approval Reviewed the current Strategic Plan for alignment to the new financial year commencing 1 August.

• Organisation - Fijian Competition & Consumer Commission (FCCC) - Serving 890,000 people in Fiji. Reporting to the Ministry of Trade & Commerce under the Fijian Government.
• Served as a Deputy Chief Executive Officer and Board Secretary for FCCC Board of Commissioners.
• Presented strategies for competition and price control to the Parliament of Fiji during its induction in 2018, Economic Forum in the University of the South Pacific, national government conference for developing strategies in the area of infrastructure, contributing towards comprehensive strategy papers, communicating complex concepts clearly and concisely for wider audiences (Public and Private Sector).
• Responsibilities: Seconded as the Acting CEO for the Consumer Council of Fiji (CCoF) by the Ministry of Industry Trade & Commerce.
• Managed divisions in all regions for Price Control, Competition, Regulated Industries, Awareness and Rent Control.
• Managed departments that included Finance, Human Resources, Legal & Governance and Corporate Communications.
• Worked towards self-regulation of markets specific to ports and supermarket chains.
• Submitted review of the FCCC Act 2010 with the Legal Team.
• Identified issues, analyzed information and provided solutions to problems that included engagement of Overseas Development Institute and its recommended Economists for regulation and price control reviews.
• Strengthened communication skills through regular interactions with developing partners (ADB and World Bank) including UNDP and University of the South Pacific.
• Lead market study, and investigations to ensure accommodation rents are fair for the tenant and the landlord in Fiji.
• Review the Commission's governance and management framework and make changes which will increase the Commission's professionalism, capability and efficiency.
• Ensure an open dialogue with the business community, consumer interest groups and all other interested parties
• Advertised for the CEO's post on the first day in Office at CCoF, Within one month held 2 Board Meetings that were pending for 6 months in and Commenced a project for Managers to write up SOP's that was not in (Policies were present)
• At FCCC managed a workforce of 62 positions and in-charge of operations on all matters and also support functions on all operational matters that included Finance, Human Resources and Legal departments
• Drove standard level of agreement with the line ministry in operations with 100% achievement in 2016 and 2017/2018.
• Ensured development of Team to be able to set Tariff in Electricity Sector with ADB consultant.
• Reviewed Electricity Act 2017 to prepare a capacity building paper with the Board and Manager Regulated Industries.
• Submitted an operational plan with functional structure of the new function of Electricity Act 2017 enforcement by FCCC
• The key achievements in this role were; creating awareness through dialogue with Fiji Grocers Association, Fuel Retailers Association, Telecommunication Authority of Fiji, Vuda Marina, Fiji Ports Corporation Limited, FPTL, AFL, Hardware Industry, Cement, Steel and more
• Review of Merger Framework and Monitoring framework – in the area of quisition and mergers.

• Organisation - Water Authority of Fiji (WAF) - Serving 890,000 people in Fiji
• Resolved problems, improved operations and provided exceptional service in the area of Non-Revenue Water where target was to reduce from 52% to 20% Prepare and Review TNA programs for the NRW Team Carry out Analysis of Water and Waste Water statistics in Gentrack Geographical Divisions for assessment and service Study on all 56 Water Production sites Recruitment & Selection Development of Strategic Plan Creation of Monitoring & Evaluation Tools
• Demonstrated creativity and resourcefulness through the development of innovative solutions which includes creating a Model to divide Suva Nausori Corridor into 10 Zones and 73 DMA's, calculating required resources for each zones, creating a water production reporting system for all regions to enable daily dashboard data reporting by 10 am, identified the cost of chlorine requirement per plant, carried out a cost-benefit analysis on introduction of Waste Trucks, cost of using salt to generate Chlorine, wrote a research paper on Nereda Principle and its application in Fiji
• Organized and detail-oriented with a strong work ethic for capital works with Integrated Water Management Unit in order to automate WAF Assets on the ground.
• Initially, I joined as a HR Selection & Recruitment officer and recruited 1008 employees as their contracts were expiring on 31 December

• Finance Sector Employees Union (FB & FSEU)
• Responsibilities: Represent the Union in Employment Relations Tribunal Attend to all mediations and mentions including full hearing Prepare a model for market movement in salaries for 21 Employers where our members were working; Negotiate COLA with Employers and other terms & Condition Represent the union members in their disciplinary and Grievance sessions Draft MOU's and supplementary agreements Carry out research and analysis in the area of Industrial Relations Increase Union membership Create Activities for members Ensure Quarterly Executives Meeting and prepare an Industrial Report Update all records in respective files Carry out meetings at Employers Premises with members quarterly to capture their grievances
• Key Achievements:
• Some of my achievements were, represented 83 cases in the Employment Relations Tribunal and conducted their hearings and final arguments
• Filed written submissions and rate of replies in the Tribunal
• Attended all mediations from 2010 to 2012 including Western and Northern region
• Provided counselling to 61 grieved workers
• Organised 2 National Meetings in Suva and two regional meetings in the North
• Reviewed the Disciplinary & Grievance procedures of Banks, Reviewed the benefits of all Employers in 2011
• Negotiated COLA with average of 2.5% for the year 2011.Represented 15 workers in their disciplinary hearings at their workplace
• Provided 9 quarterly reports for Industrial Relations to the executive committee, prepared a soccer tournament in 2011 for all 21 employers
• Prepared a report after research from 1964 to 2011 on total impact on salaries in the Banking Sector
• Managed 21 MOU's and kept the collective agreements in force up until 9 September 2011.

• Used strong analytical and problem-solving skills to develop effective process maps for all the departments for the automation of processes leading to fully automated accounting and operations systems custom-built for Life Insurance.
• Served as an Assistant to ICT Manager managing LAN and WAN in the three branches in Fiji.
• Worked effectively in fast-paced environments ensuring attendance to all ICT issues including downtime of hardware, software and networks.
• Used critical thinking to break down problems, evaluate solutions and make decisions which led to the installation of call accounting software reducing costs for communication.
• Processed claims in the claims department, loans department and new business department. This includes revivals of lapsed policies.
• Provided professional services and support in a dynamic work environment serving 105 Reserve Bank of Fiji licensed agents with updated records to manage their respective customers.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks that included underwriting Life Insurance Proposals before submission to the supervisor for approval.

• Ensuring availability of stock Updating stock cards for raw materials Receiving overseas stocks Handing out data sheet each morning for making paints Ensuring packing of paints, stain and clear finishes Ensuring the factory is cleaned daily
• Key Achievements:
• Worked for 8 months - data entry into PROBIZ system, entry of stock, receiving stock, distributing raw materials with factory workers to paint mixers, ensuring lab reports before packaging of paints, ensuring availability of cans for packaging, making of oil, water, LAWS and 2 pack paints.

• Responsibilities: Sales Receiving Stock Stock Distribution Submission of reports Preparation of Sales Dockets Part of POS System Implementation Team
• Key Achievements:
• Preparation of Discrepancy reports
• Receiving overseas stocks, distribution of stocks to all branches, creating a history of inventory in the SBT system, sales in tools department, preparing report for each container of goods received, was also part of Point of Sales system Team in its implementation at Vinod Patel & Company under the leadership of R S Pandaya.