Shabnam Nafisat Dean
Suva,12
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field. Versatile branch manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with several years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Branch Manager
City Forex Fiji Pte Ltd
Suva, Fiji
01.2025 - 06.2025
- Supervised daily branch operations and ensured compliance with company policies.
- Managed customer service inquiries and resolved issues promptly and professionally.
- Trained new staff on operational procedures and customer engagement techniques.
- Coordinated cash handling processes to maintain security and accuracy.
- Assisted in developing marketing strategies to attract new clients to the branch.
- Monitored branch performance metrics to identify areas for improvement.
- Organized staff schedules to ensure adequate coverage during peak hours.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Supported outside sales force in servicing and obtaining new business.
EDP Clerk
Extra Supermarket
Suva, Fiji
09.2024 - 01.2025
- Assisted customers with product inquiries and locating items throughout the store.
- Processed customer transactions accurately using point-of-sale systems.
- Handled customer complaints with professionalism and empathy to ensure satisfaction.
- Trained new staff on operational procedures and customer service standards.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Supported office clerical functions using word processing and other software, email and office machines.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
Sales and Marketing Manager and EDP
Extra Supermarket
Suva, Fiji
12.2021 - 09.2024
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Managed social media campaigns to promote products and increase audience interaction.
- Conducted market research to identify trends and inform promotional efforts.
- Collaborated with sales team to align marketing initiatives with sales goals.
- Coordinated with marketing team to create effective campaigns for products or services.
- Provided regular updates on progress of activities related to sales and marketing operations to senior management.
- Assisted in developing content for social media platforms such as Facebook or Twitter for increasing brand visibility.
- Negotiated contracts with vendors to secure favorable terms and pricing.
Personal Assistant
Neelshivam Lawyers
Suva, Fiji
10.2022 - 11.2022
- Coordinated travel arrangements and itineraries for team members.
- Assisted in preparing reports and presentations for meetings.
- Prepared legal documents and filings for court submissions.
- Conducted legal research to support case strategies and arguments.
- Communicated with clients to gather information and update case status.
- Managed scheduling for client meetings, court dates, and deadlines.
- Drafted correspondence and legal briefs as directed by attorneys.
- Coordinated with external parties, including courts and opposing counsel, effectively.
- Filed clients' legal documents in relevant courts for processing.
- Participated in client interviews, observed questioning process and documented information.
- Handled telephone calls, meeting plans and conference organization requirements.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Provided administrative support to boost firm's document production and legal correspondence.
- Liaised between attorney and outside counsel, exchanging information.
- Called witnesses to give testimonies during court hearings.
Call Centre Operators
RCL Services Pte Ltd
Suva, Fiji
05.2022 - 06.2022
- Maintained equipment by performing routine inspections and preventive maintenance tasks.
- Managed incoming calls and addressed customer inquiries effectively.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Documented interactions in CRM systems for future reference and analysis.
- Collaborated with team members to enhance service delivery and efficiency.
- Assisted in updating customer information accurately in databases.
- Provided feedback to management on process improvements and customer needs.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Office Manager
Damodar Village Force Joint Venture
Suva, Fiji
11.2021 - 12.2021
- Managed office supplies inventory and ensured timely restocking of materials.
- Coordinated schedules and meetings for senior management and staff.
- Oversaw daily office operations and maintained a professional work environment.
- Handled incoming calls, emails, and correspondence efficiently.
- Developed and implemented filing systems for improved document organization.
- Trained junior staff on office procedures and best practices.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed files and records to obtain information and respond to requests.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Provided administrative support to management team including preparing reports and presentations.
Supervisor
Anandilal Amin Assurance
Suva, Fiji
07.2020 - 12.2020
- Supervised daily operations and ensured adherence to company policies.
- Coordinated team schedules to optimize productivity and workflow efficiency.
- Trained new employees on safety protocols and operational procedures.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Implemented quality control measures to maintain high service standards.
- Collaborated with management to develop training materials for staff development.
- Complied with company policies, objectives and communication goals.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
Accounts Payable Officer
Pacific Cement Ltd
Lami, Suva, Fiji
01.2019 - 05.2020
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Performed other duties as assigned by supervisor or manager.
- Followed company's strict rules and procedures to maintain data integrity and confidentiality.
- Checked accounting system on regular basis to monitor transactions.
- Assisted with the preparation of journal entries for month-end close process.
- Managed the filing system for invoices, purchase orders, contracts.
- Resolved invoice discrepancies with vendors in an efficient manner.
- Maintained accurate records of all payment documents such as invoices, checks, credit card slips.
- Collaborated closely with Purchasing Department personnel to resolve discrepancies between purchase orders and invoices received from vendors.
Branch Manager
City Forex Fiji Pte Ltd
Suva, Fiji
07.2018 - 12.2018
- Supervised daily branch operations and ensured compliance with company policies.
- Managed customer service inquiries and resolved issues promptly and professionally.
- Trained new staff on operational procedures and customer engagement techniques.
- Coordinated cash handling processes to maintain security and accuracy.
- Assisted in developing marketing strategies to attract new clients to the branch.
- Monitored branch performance metrics to identify areas for improvement.
- Facilitated communication between management and staff regarding branch goals.
- Organized staff schedules to ensure adequate coverage during peak hours.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
Education
Certificate - Certificate First Aid & CPR
Lumiere Academy
Suva06-2023
Certificate - Certificate Blood Borne Pathogens
Lumiere Academy
Suva06-2023
Certificate - Certificate in Individual Support Worker
Lumiere Academy
Suva06-2023
Bachelor of Laws - Laws
Fiji National University
SuvaSkills
- Branch operations
- Customer service
- Staff training
- Performance metrics
- Marketing strategies
- Sales forecasting
- Cash handling
- Client engagement
- Compliance management
- Team leadership
- Problem resolution
- Banking
- Reporting
- Friendly
- Sales expertise
- Financial services
- Approachable
Accomplishments
- Gold medalist in World Chef Competition
Languages
English
First Language
Reference
- City Forex Fiji Pte Ltd - Ravinesh Mani
- Extra Supermarket - Wasim Ahmed
- Director - Reyansh
Timeline
Branch Manager
City Forex Fiji Pte Ltd
01.2025 - 06.2025
EDP Clerk
Extra Supermarket
09.2024 - 01.2025
Personal Assistant
Neelshivam Lawyers
10.2022 - 11.2022
Call Centre Operators
RCL Services Pte Ltd
05.2022 - 06.2022
Sales and Marketing Manager and EDP
Extra Supermarket
12.2021 - 09.2024
Office Manager
Damodar Village Force Joint Venture
11.2021 - 12.2021
Supervisor
Anandilal Amin Assurance
07.2020 - 12.2020
Accounts Payable Officer
Pacific Cement Ltd
01.2019 - 05.2020
Branch Manager
City Forex Fiji Pte Ltd
07.2018 - 12.2018
Certificate - Certificate First Aid & CPR
Lumiere Academy
Certificate - Certificate Blood Borne Pathogens
Lumiere Academy
Certificate - Certificate in Individual Support Worker
Lumiere Academy
Bachelor of Laws - Laws
Fiji National University
Similar Profiles
RAJEEV KUMAR P SRAJEEV KUMAR P S
Head of Treasury and International Business at Real Forex Proprietary Fiji Pte LtdHead of Treasury and International Business at Real Forex Proprietary Fiji Pte Ltd
Rajneel KumarRajneel Kumar
Director of Business Development at Global Holdings Fiji PTE LTDDirector of Business Development at Global Holdings Fiji PTE LTD
VINITA SHARMAVINITA SHARMA
Lending Officer / Personal Banker at Bred Bank Fiji Pte LtdLending Officer / Personal Banker at Bred Bank Fiji Pte Ltd
Ana VulaonoAna Vulaono
Customer Service Officer at Merchant Finance Pte LtdCustomer Service Officer at Merchant Finance Pte Ltd
Noleen SinghNoleen Singh
International Relations Officer at Fiji Revenue and Customs ServiceInternational Relations Officer at Fiji Revenue and Customs Service