Sharan Raghoedat Panday
Customer Service & Sales Representative
Paramaribo, Suirname ,Comewijne
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
7
7
Certifications
Work History
Customer Service & Sales Representative
Mindpearl
Suva
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled all type customers in fast-paced setting in coordination with solid team of 59 customer service associates
Restaurant Manager
Republik Resto Cafe
Paramaribo
08.2021 - 12.2022
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Carefully interviewed, selected, trained and supervised staff.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Senior Supervisor
Subway
Paramaribo
08.2020 - 05.2022
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Identified underperforming areas and implemented effective process improvements.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mandated policy, procedure and performance adherence for continued and increased operational efficiency and profitability.
- Maximized personal competency through continuous professional development.
- Assessed problems and conflicts and resolved independently.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Worked with management team to implement proper division of responsibilities.
- Prepared, calibrated and monitored production levels to achieve targets.
- Achieved results by working with staff to meet established targets.
- Monitored workflow to improve employee time management and increase productivity.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Streamlined operations to improve process efficiency.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Tracked and prepared quarterly reports to present to leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Associate of Science - Hospitality And Tourism Management
International Hospitality And Tourism College
Suriname 10.2017 - 02.2022
High School Diploma -
Suriname Technical School Nickerie
Suriname 10.2009 - 08.2013
Skills
Excellent customer service
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Supervised team of 18 staff members.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Certification
Managing front office operations
Swimming/Food
I love to go for snorkeling and swimming. For food I love to try different cuisines
Timeline
Customer Service & Sales Representative
Mindpearl
03.2022 - Current
Restaurant Manager
Republik Resto Cafe
08.2021 - 12.2022
Senior Supervisor
Subway
08.2020 - 05.2022
Associate of Science - Hospitality And Tourism Management
International Hospitality And Tourism College
10.2017 - 02.2022
High School Diploma -
Suriname Technical School Nickerie
10.2009 - 08.2013
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