Shelvina Prasad
Suva
Summary
Dynamic professional with a proven track record at Greymouse Fiji, enhancing sales through exceptional communication and CRM proficiency. Excelled in customer care at Mindpearl Fiji, blending meticulous attention to detail with a collaborative spirit. Achieved notable sales and customer satisfaction, demonstrating a unique blend of technical and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Telemarketing and Admin Support
Greymouse Fiji
04.2023 - Current
- Conducting outbound sales calls to prospective customers to promote services, generate leads, and close sales
- Collaborate with cross-functional teams to streamline processes and improve overall efficiency
- Go the "extra mile" to meet sales quota and facilitate future sales
- Keep records of calls and sales and record useful information on CRM
- Maintain accurate records of customer interactions, sales activities, and administrative tasks using CRM software or other designated systems
- Follow up with customers via phone or email to gather feedback, address inquiries, and ensure customer satisfaction
- Assist with various administrative tasks, including data entry, filing, document preparation, and report generation.
Customer Care Agent
Mindpearl Fiji
01.2022 - 03.2023
- Worked as a customer care agent for the company Spotlight Retail Group
- The different brands under the company are Spotlight, Anaconda, Mountain Designs and Harris Scarfe located in various places in Australia
- Developed and updated databases to handle customer data
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Educated customer about online ordering system, payment processing and support policies and procedures
- Delivered prompt service to prioritize customer needs
- Maintained and managed customer files, account, emails, and databases
- Navigated multiple computer system and application to find information for the customers
- Investigated and resolved service and delivery concerns
- Maintained up-to-date knowledge of product and service changes
- Promptly responded to inquiries and requests from prospective customers.
Education
Bachelor of Commerce - Tourism and Hospitality Management
UNIVERSITY OF THE SOUTH PACIFIC
Skills
- Excellent communication skills, both verbal and written, with a customer-centric approach
- Proven ability to multi-task, prioritize tasks, and work efficiently
- Proficiency in Microsoft Office suite (Word, Excel, Outlook) and CRM software
- Ability to work independently and collaboratively in a fast-paced team environment
- Strong attention to detail and accuracy in administrative tasks
- Positive attitude, team player mindset, and willingness to learn and adapt
Hobbies and Interests
- Socializing
- Music
- Cooking and Baking
- Watching movies
- Reading books
- Traveling
Timeline
Telemarketing and Admin Support
Greymouse Fiji
04.2023 - Current
Customer Care Agent
Mindpearl Fiji
01.2022 - 03.2023
Bachelor of Commerce - Tourism and Hospitality Management
UNIVERSITY OF THE SOUTH PACIFIC
Similar Profiles
Isabella TorresIsabella Torres
Sales Associate at Greymouse FarmSales Associate at Greymouse Farm
Shereen BukshShereen Buksh
Temporary Lecturer at Fiji Institute of Technology now known as Fiji National UniversityTemporary Lecturer at Fiji Institute of Technology now known as Fiji National University
Shania PratapShania Pratap
Legal and External Affairs Officer at British American Tobacco Fiji (BAT Fiji)Legal and External Affairs Officer at British American Tobacco Fiji (BAT Fiji)
Shineel MudaliarShineel Mudaliar
Managing Director at Eco-Green Cleaning Services Pte LimitedManaging Director at Eco-Green Cleaning Services Pte Limited
Patricia KorocowiriPatricia Korocowiri
Property Officer at Fiji National Provident FundProperty Officer at Fiji National Provident Fund