Shelvina Prasad
Suva
Summary
Dynamic professional with a proven track record at Greymouse Fiji, enhancing sales through exceptional communication and CRM proficiency. Excelled in customer care at Mindpearl Fiji, blending meticulous attention to detail with a collaborative spirit. Achieved notable sales and customer satisfaction, demonstrating a unique blend of technical and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Telemarketing and Admin Support
Greymouse Fiji
04.2023 - Current
- Conducting outbound sales calls to prospective customers to promote services, generate leads, and close sales
- Collaborate with cross-functional teams to streamline processes and improve overall efficiency
- Go the "extra mile" to meet sales quota and facilitate future sales
- Keep records of calls and sales and record useful information on CRM
- Maintain accurate records of customer interactions, sales activities, and administrative tasks using CRM software or other designated systems
- Follow up with customers via phone or email to gather feedback, address inquiries, and ensure customer satisfaction
- Assist with various administrative tasks, including data entry, filing, document preparation, and report generation.
Customer Care Agent
Mindpearl Fiji
01.2022 - 03.2023
- Worked as a customer care agent for the company Spotlight Retail Group
- The different brands under the company are Spotlight, Anaconda, Mountain Designs and Harris Scarfe located in various places in Australia
- Developed and updated databases to handle customer data
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Educated customer about online ordering system, payment processing and support policies and procedures
- Delivered prompt service to prioritize customer needs
- Maintained and managed customer files, account, emails, and databases
- Navigated multiple computer system and application to find information for the customers
- Investigated and resolved service and delivery concerns
- Maintained up-to-date knowledge of product and service changes
- Promptly responded to inquiries and requests from prospective customers.
Education
Bachelor of Commerce - Tourism and Hospitality Management
UNIVERSITY OF THE SOUTH PACIFIC
Skills
- Excellent communication skills, both verbal and written, with a customer-centric approach
- Proven ability to multi-task, prioritize tasks, and work efficiently
- Proficiency in Microsoft Office suite (Word, Excel, Outlook) and CRM software
- Ability to work independently and collaboratively in a fast-paced team environment
- Strong attention to detail and accuracy in administrative tasks
- Positive attitude, team player mindset, and willingness to learn and adapt
Hobbies and Interests
- Socializing
- Music
- Cooking and Baking
- Watching movies
- Reading books
- Traveling
Timeline
Telemarketing and Admin Support
Greymouse Fiji
04.2023 - Current
Customer Care Agent
Mindpearl Fiji
01.2022 - 03.2023
Bachelor of Commerce - Tourism and Hospitality Management
UNIVERSITY OF THE SOUTH PACIFIC
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