Sheral Shivani Nand
Tavarau, Ba
Summary
Dedicated and experienced IT Supervisor with over 3 years of experience in managing IT assets, providing technical support, and overseeing help desk operations. Adept at resolving hardware and software issues, implementing security measures, and collaborating with cross-functional teams to enhance productivity and efficiency. Proven ability to manage IT operations and teams, ensuring seamless IT service delivery.
Overview
5
5
years of professional experience
Work History
IT supervisor
Newworld Pte Ltd
01.2023 - Current
- Managed IT team and operations in the absence of the IT manager from September 2023 to April 2024
- Supervised a team, providing guidance and support for efficient IT operations.
- Managed and mentored a team of IT professionals, fostering growth in skills and knowledge.
- Led IT projects from planning to implementation, ensuring timely delivery within budget.
- Organized and managed meetings for ongoing projects such as Ecommerce, LS Central, and email migrations.
- Managed the Ecommerce page and sales, and assisted online customers with technical issues.
- Ensured seamless IT operations and visited sites to gather feedback.
- Handled and managed VMS cards for all locations, liaising with FRCS.
- Managed Exchange, checked quarantine mails, and blocked unwanted domains.
- Oversaw development and implementation of improvements to support network operations.
- Managed life cycle replacement of hardware and software.
- Managed installation, configuration, and maintenance of hardware and software systems.
- Liaised with vendors to obtain appropriate quotes.
- Collaborated with external vendors regarding network and systems upgrades or changes.
- Provided training to users on the use of MS365 etc
- Conducted regular training sessions for staff on new technologies and IT best practices.
- Assisted in the development of long-term strategies to grow the department and resources.
- Communicated with the executive team and CEO to maximize development efficiencies and resolve technology issues.
- Coordinated with other departments to understand their IT needs and provide appropriate solutions.
- Generated reports as requested by users.
- Streamlined IT processes through the development of comprehensive documentation and procedural guidelines.
- Managed IT assets including procurement, deployment, maintenance, and decommissioning of hardware and software.
- Conducted regular audits and inventory checks to ensure accurate tracking and management of IT assets.
- Developed and maintained IT asset documentation and records.
- Provided technical support to end-users, resolving hardware and software issues in a timely manner.
- Implemented and maintained security measures to protect company data and systems.
- Reviewed, assigned, and managed Help Desk tickets.
- Handled incoming tickets, emails, and phone calls, ensuring prompt resolution of issues.
- Escalated issues to appropriate team member when necessary.
- Provided technical support to 19 retail locations, ensuring seamless IT operations and minimal downtime
- Manage TNA and ensure entry is done on timely manner.
IT Officer
Newworld Pte Ltd
10.2020 - 12.2022
- Provide technical support to 20 retail locations, ensuring seamless IT operations and minimal downtime.
- Review, assign, and manage Help Desk tickets.
- Handle incoming tickets, emails, and phone calls, ensuring prompt resolution of issues.
- Escalate issues to appropriate IT personnel when necessary.
- Provided technical support to end-users, resolving hardware and software issues in a timely manner.
- Implemented and maintained security measures to protect company data and systems.
- Attended meetings, training sessions, and seminars to stay updated on latest IT trends and practices.
- Worked with other departments to address IT-related needs and projects.
- Collaborated with external vendors regarding network and systems upgrades or changes.
- Wrote SQL queries as per user requests, aiding in data analysis and reporting.
- Collaborated with cross-functional teams to design and develop IT solutions that improved efficiency and productivity.
- Identified issues, analyzed information, and provided effective solutions to problems.
- Managed IT assets including procurement, deployment, maintenance, and decommissioning of hardware and software.
- Conducted regular audits and inventory checks to ensure accurate tracking and management of IT assets.
- Developed and maintained IT asset documentation and records.
Accounts Payable Officer
Reddy Group
06.2019 - 06.2020
- Supported budgeting process by providing detailed analysis of historical spending patterns for various expense categories.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Matched purchase orders with invoices and recorded necessary information.
- Managed accurate and timely processing of invoices
- Enhanced vendor relations through prompt communication and professional handling of inquiries or concerns.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Assisted with month-end closing procedures to ensure timely completion of financial reporting requirements.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reduced errors in invoice processing by conducting thorough reviews and reconciliations of vendor statements.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Applied effective time management techniques to meet tight deadlines.
- Maintained records by imaging invoices, debits, and credits.
Accounts Officer - Attachment
Tanoa International Hotel
01.2019 - 06.2019
- Keep accurate and up-to-date records of all accounts receivable transactions.
- Prepare Invoices: Generate invoices based on sales orders and contracts.
- Send Invoices: Ensure invoices are sent to customers in a timely manner via mail or email.
- Reconcile Accounts: Regularly reconcile accounts receivable ledger to ensure all payments are accounted for and properly posted.
- Resolve Discrepancies: Identify and resolve any discrepancies or issues related to customer accounts.
- Monitor Aging Reports: Regularly review aging reports to track overdue accounts.
- Follow Up: Contact customers to follow up on overdue payments through phone calls, emails, and letters.
- Perform other task assigned
Education
Bachelor of Commerce (Accounting & Information System) -
Fiji National University
12.2019
Seconday Education -
Ba Sanatan College
12.2016
Primary School -
Tavarau Primary School
12.2011
Skills
- Adaptability and Flexibility
- Problem-solving aptitude
- Time Management
- Team building
Current Title
IT Supervisor
Personal Information
- Date of Birth: 13/04/98
- Gender: Female
- Nationality: Fijian
Professional Development
- Strong problem-solving abilities, troubleshooting skills, and attention to detail
- Excellent communication and interpersonal skills for effective collaboration and client interaction
- Ability to work independently and as part of a team, delivering high-quality results
- Constantly updating knowledge of emerging technologies and industry trends
- Provided technical support to end-users, resolving hardware and software issues in a timely manner
- Implemented and maintained security measures to protect company data and systems
- Collaborated with cross-functional teams to design and develop IT solutions that improved efficiency and productivity
- Conducted regular system audits and implemented necessary updates and patches
- Proficient in MS365
- Experience with database management systems such as SQL
- Excellent problem-solving and analytical skills.
- Familiarity with cloud computing platforms like Azure.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- IT infrastructure and hardware maintenance
References
Name: Mr. Daniel Mani
Title: Group Financial Controller
Organization: Newworld Pte Ltd
Phone:(679) 8901288
Email: dmani@newworld.com.fj
Name: MR. Nikhil Chheda
Title: Senior IT Manager
Organization: Newworld Pte Ltd,
Phone: (679) 9996623
Email: nikhil.chheda@newworld.com.fj
Name: Mrs. Sharol Kumar
Title: Group Human Resource Manager
Organization: Reddy Group
Phone: (679) 6660199
Email: hrmanager@reddygroup.com
Disclaimer
I, the undersigned, declare that, to the best of my knowledge and belief, this CV correctly describes me, my qualifications and experience.
Timeline
IT supervisor
Newworld Pte Ltd
01.2023 - Current
IT Officer
Newworld Pte Ltd
10.2020 - 12.2022
Accounts Payable Officer
Reddy Group
06.2019 - 06.2020
Accounts Officer - Attachment
Tanoa International Hotel
01.2019 - 06.2019
Bachelor of Commerce (Accounting & Information System) -
Fiji National University
Seconday Education -
Ba Sanatan College
Primary School -
Tavarau Primary School
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