SHERYLE CHAND
LAUTOKA
Summary
Detail oriented individual with 6 years plus of work experience in different line of work. Excellent communication skills in both verbal and written forms, excellent customer service, analytical thinking, research and management skills. Proficient in MS Office. Efficient in performing the administrative and front desk tasks of office work. Fluent in English, Hindi and basic Fijian.
Overview
10
10
years of professional experience
Work History
Operations Manager
Club 57 Bistro by Ramada
04.2023 - 12.2023
- Control and direct food preparation process and any other relative activities
- Engaging food/product marketing
- Monitoring and controlling stock levels
- Oversee general kitchen operations.
Regional Business Development Team Lead
GoFiji Pte Ltd
- Creating strategies to successfully reach new business opportunities
- Build relationships with new clients, gauging their needs and developing proposals to address these needs
- Creating sales forecast and actively working towards reaching them
- Developing quotes and proposals for prospective clients
- Researching prospective accounts in target markets.
Chef De Partie
Bonefish Restaurant
- Current
- Daily line check of all work stations
- Preparing sauces / bases for specific dishes
- Ensuring and checking all prep has been done before service
- Pitching new ideas
- Ordering stocks for the allocated work station
- Assisting in other areas of the kitchen when required.
Operations & Marketing Manager
The Rustic Table
10.2019 - 01.2023
- Ensure that the area of the restaurant that customers interacted is organized, clean, calm and as quiet and relaxing as possible for guests
- Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times
- Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking and serving standards
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
- Perform various financial activities, such as cash handling, deposit preparation, and payroll
- Coordinate with and assisted fellow employees to meet guests' needs and support the operation of the restaurant
- Fill-in for fellow employees where needed to ensure guest service standards and efficient operations
- Schedule use of facilities or catering services for events such as buffets for private or company parties or receptions, and negotiated details of arrangements with clients
- Provide guests with menus and answering any initial questions in regard to the menu
- Assign guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of orders
- Engage with guests to ensure they're happy with food and service
- Respond to complaints and help resolve them
- Answer phone calls, taking reservations and answering questions
- Marketing Manager: Set up attractive promotion campaigns to raise sales volume
- Develop media plans and seek for new media opportunities to ensure effectiveness of communication
- Work with the purchasing team and finance to conduct value analysis and ensure a favorable cost of goods ratio to sales through a cost implement project
- Liaise with suppliers on joint promotions
- Ensured company sales target per week is met
- Arrange meeting with new clients
- Promote company growth via social media platform, digital marketing, respond to questions
- Design business strategies to engage new clients
- Meet debtors in person, thoroughly explain the situation and the outcome if there is no form of payment arrangement in place.
Business Development Team Lead
Free soul Real Estate Development Co Ltd
01.2015 - 07.2017
- Establish and maintain constructive business relationship with clients
- Act as a point of contact within the department during the period of implementation of new processes and services
- Responsible for revenue targets
- Identify new business development opportunities and take accountability for and manage project evaluations.
Education
Public Relations & Journalism - undefined
Fiji National University
Commercial Cookery & Basic Baking - undefined
Service Pro Fiji
Fiji School Leaving Certificate - undefined
Rampur College
Pre-School till Year 8 - undefined
Vashist Muni Memorial Primary School
Skills
- Experience in Written and Verbal Communication
- Expert in Customer Service with Professional Phone Etiquette
- Experience in Multitasking and Prioritizing
- Dependable, Ability to Work under Pressure, able to Adapt and Attention to Detail with Problem Solving skills depending on the situation
- Skillful & familiarity with Microsoft Office
Custom
- Mr M Nagiff, +6799408195
- Ms Lucy Mock, +6797472997
- Mr Amlesh Chand, +6799696782
- Ms Shivaliya Bilings, +67986114723
Timeline
Operations Manager
Club 57 Bistro by Ramada
04.2023 - 12.2023
Operations & Marketing Manager
The Rustic Table
10.2019 - 01.2023
Business Development Team Lead
Free soul Real Estate Development Co Ltd
01.2015 - 07.2017
Regional Business Development Team Lead
GoFiji Pte Ltd
Chef De Partie
Bonefish Restaurant
- Current
Public Relations & Journalism - undefined
Fiji National University
Commercial Cookery & Basic Baking - undefined
Service Pro Fiji
Fiji School Leaving Certificate - undefined
Rampur College
Pre-School till Year 8 - undefined
Vashist Muni Memorial Primary School
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