SHIHANIA VERONICA LAL
Summary
Compassionate and dedicated. A healthcare professional with over 3 years of experience in patient care, health education, and medical team collaboration Precise, intelligent and eloquent professional seeking to pursue a career in medicine with an opportunity to fully utilize my training and clinical skills combined with my previous work experience in a pharmacy and dispensary environment including clinical setting, while making a contribution to my community. My objective is to assist customers in need and as well as introduce maximum assistance to minimize complications.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
New Life Pharmacy
12.2024 - Current
- Worked closely with insurance filing for companies such as Bank of the South Pacific (BSP), Capital Insurance and Fiji Care, as well as reconciling and reporting insurance statements
- Ability to deliver exceptional customer service such as greeting customers and assisted in satisfying their needs
- Invoice entry and stock take after closing
- Assisted customers in taking their blood pressure and sugar test
- Consistently working with paper filing and sensitive documents
- Toniq Retail/ Toniq dispensary (provide description)
- Ability to retain and secure customer detail records
- Provide recommendations to patients /customers in a manner that meets the standard
- Demonstrated ability in balancing petty cash and cash drawers after completing a full day shift
- Worked closely with management on securely storing medication information in a manner that meets the standard
- Refer patients to health care professionals and urgent care centers.
- Inputting sensitive information such as insurance charging for BSP, Fiji Care and Capital Insurance
Healthcare Assistant, Acting Practice Manager and Customer Service Officer
Zens Medical Center Limited
06.2021 - 11.2024
- Worked closely with insurance filing for companies such as Bank of the South Pacific (BSP), Capital Insurance and Fiji Care, as well as reconciling and reporting insurance statements also liasing with the above insurance and oversea insurance company regarding diagnostic approvals.
- Processing payments for customers in various modes such as EFTPOS, credit & debit, Mpaisa, Mycash, Cheque, Online Transfer and in cash.
- Demonstrated ability in balancing petty cash and cash drawers after completing a full day shift
- Creation and communication of roster which ensure fair shift distribution for all subordinates, to organize cover when subordinates are on planned or on Medical leave.
- Inventory Management- Monitoring, raising orders, receiving and replenishment of Medical/Office consumables and stationery.
- Auditing the functionality of all medical equipment and timely escalation of communication when faults are detected.
- Respond to emergency medical assistance such as cardiopulmonary resuscitation (CPR) and bandaging a wound.
- Hotel and House consultation including Emergency Retrieval offshore and onshore.
- Assist medical officers in the management and treatment of surgical, medical, pediatrics related cases.
- Admit patients in the observation unit with the on call doctor and provide appropriate treatment as necessary.
- Document medical care given to patients.
- Inventory, replace and clean supplies and equipment after use.
- Organize in-staff training with our emergency team in basic life support and trauma.
- Attending workshops organized by the clinic.
- Retrieve emergency cases from outer hotels, airports , and medical clinics.
- Setting up a doctor's room for the day -Cleaning [mopping, sweeping and dusting].
- Worked closely with management on securely storing medication information in a manner that meets the standard.
PA to the Director of Sales and Marketing
Jet Ski Island Adventures Fiji Islands
01.2019 - 03.2020
- Assisted customers in making online bookings and reserving tours via telephone and in person
- Monthly invoicing on the excel spreadsheet system
- Reconciling invoices in a timely and efficient manner
- Delivering exceptional customer service to various clientele by responding to enquiries and complaints.
- Handled and monitored payroll and distribution of wages to employees on a biweekly basis
- Processing payments for customers in various modes such as EFTPOS, credit & debit and in cash.
- Utilized social media and online marketing as a platform to objectively boost sales and attract tourists
Education
Certificate - Office Administration
Fiji National University
Nadi, Fiji01.2017
Secondary Education
Manurewa High School
New Zealand12.2016
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Weymouth Intermediate School
01.2013
Primary Education
Weymouth Primary School
New Zealand01.2010
Skills
- Microsoft Windows & Office
- Strong Internet & Troubleshooting skills
- Toniq Retail/ Dispensary
- Fiji Payroll System
- Direct Control and MOCDOC
Accomplishments
- Consistent, well-organized and dependable performer with the flexibility to adapt to constantly shifting priorities.
- Excellent organizational and follow-through skills with an emphasis on detail.
- Strong communication and cross-selling skills
- Demonstrates ability to work in a fast paced, high volume transaction environment as well as under pressure
- Demonstrates ability to obtain knowledge and learn new skills rapidly
- Offer products and solutions to customers in a manner that best meets their needs
- Demonstrates ability to execute tasks in a timely, organized, and professional manner.
Certification
- Zens Medical Centre - June 2021- November 2024
- Certificate in Basic Life Support and First- Aid
- Conducted By: Zen’s Medical Centre – Dr. Kelera Tabuaniqili (Emergency Physician)
- Certificate in Basic Quality Management System
- Conducted By: Zen’s Medical Centre – Mr. Simione (Quality Manager)
References
Ranu Rohini (Finance Operations Manager)
Jet ski Island Adventures Fiji Island
Phone: +679 8309 612
Email: ranu.lal30@gmail.com
Kalpana Gounder (Director)
New Life Pharmacy
Phone:+679 9404 832
Email: newlifepharmacy@gmail.com
Dr. Karalaini Savumiramira (General Practitioner)
Zens Medical Centre Limited
+679 8369 560
Timeline
Pharmacy Assistant
New Life Pharmacy
12.2024 - Current
Healthcare Assistant, Acting Practice Manager and Customer Service Officer
Zens Medical Center Limited
06.2021 - 11.2024
PA to the Director of Sales and Marketing
Jet Ski Island Adventures Fiji Islands
01.2019 - 03.2020
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Weymouth Intermediate School
Certificate - Office Administration
Fiji National University
Secondary Education
Manurewa High School
Primary Education
Weymouth Primary School
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