Shivanglene Gounder
Summary
Dynamic Food & Beverage professional with over twelve years of extensive experience in the hospitality sector, successfully driving operational excellence at
Kokomo Private Island Resort. Expertise lies in fostering exceptional customer service, demonstrating strong leadership abilities, and maintaining a keen attention
to detail. Proven track record includes achieving recognition as Best Manager of the Month and completing advanced training certifications such as Barsmarts and WSET. Committed to enhancing guest experiences and leading teams to exceed expectations in high-paced environments. Seeking to leverage skills in a managerial capacity to contribute to an esteemed organization's success
Overview
15
15
years of professional experience
Work history
Assistant Food & Beverage Manager
Kokomo Private Island Resort
07.2021 - Current
- Effectively managed daily F&B operations, ensuring guest satisfaction and high service standards
- Led a team of staff, fostering a collaborative and motivated work atmosphere
- Collaborated with culinary teams to design menus that reflect guest preferences and seasonal offerings
- Implemented training programs that improved staff performance and service quality
- Maintained compliance with health and safety regulations, ensuring a safe dining environment
- Operated and maintained security of Point of Sales (POS) system.
- Collaborated with management to organise special events, creating memorable experiences for guests.
- Assisted in the selection of food and beverage suppliers, ensuring fresh ingredients at all times.
- Upheld brand consistency across all restaurant outlets by following company guidelines closely.
- Coordinated with culinary team for menu planning; enhanced meal quality.
- Managed food and beverage operations for smooth restaurant services.
Restaurant Manager
Kokomo Private Island Resort
02.2019 - 07.2021
- Oversaw all restaurant operations, ensuring high levels of guest satisfaction
- Managed staff recruitment, training, and performance evaluations to build a strong team
- Developed and implemented marketing strategies to boost restaurant visibility and patronage
- Interfaced with guests to gather feedback and enhance service delivery
- Ensured compliance with operational standards and health regulations
Assistant Restaurant Manager
Kokomo Private Island Resort
02.2018 - 02.2019
- Assisted in managing restaurant operations, focusing on guest service excellence
- Coordinated with kitchen and service staff to streamline operations
- Played a key role in training new hires and developing existing staff
- Handled guest feedback and resolved issues to improve service quality
- Maintained inventory and ensured compliance with health and safety standards
F&B Supervisor
Kokomo Private Island Resort
10.2015 - 02.2018
- Built loyal customer base by creating welcoming environment with top quality service.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Led team to deliver outstanding hospitality operations.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Supervised service of all food and beverages within hotel in absence of food and beverage manager.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Monitored restaurant performance to identify and implement improvement initiatives.
Food & Beverage Team Leader
Laucala Island Resort
03.2010 - 08.2015
- Resolved customer complaints promptly to maintain high service standards.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Prepared tables for guests and reset tables between customers.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Kept tables clear of used crockery, glassware and cutlery.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Greeted customers, presented menus and shared information about available special items.
- Accurately took orders, making menu recommendations as appropriate.
- Verified completed orders and served guests at tables.
- Polished glasses and cutlery to pristine standards.
Education
Certificate III in Hospitality Operations (General -
Training & Productivity Authoirity of Fiji
02.2007 - 05.2010
Training of trainers Module 1 -
FNU
09.2019 - 09.2019
WSET Level 1 -
International Wine & Spirit centre
05.2015 -
Bar smarts $ Bar starts -
Beverage Alcohol Resource, LLC
02.2019 -
Skills
- Customer Service
- Team Leadership
- Operational Excellence
- Menu Development
- Health Compliance
- Positive attitude
- Cleanliness
- Staff scheduling
- Calm under pressure
- Self-motivation
- Active listening
- Staff training and recruitment
- Table service standards
Custom
- Mr. Kelley Schaefer, Kelley.Schaefer@echoresorts.com, Kms35@hotmail.com
- Mr. Umang Raj, +91 84484 70719
- Mr. John Comber, John.comber@baros.com
Timeline
Assistant Food & Beverage Manager
Kokomo Private Island Resort
07.2021 - Current
Training of trainers Module 1 -
FNU
09.2019 - 09.2019
Bar smarts $ Bar starts -
Beverage Alcohol Resource, LLC
02.2019 -
Restaurant Manager
Kokomo Private Island Resort
02.2019 - 07.2021
Assistant Restaurant Manager
Kokomo Private Island Resort
02.2018 - 02.2019
F&B Supervisor
Kokomo Private Island Resort
10.2015 - 02.2018
WSET Level 1 -
International Wine & Spirit centre
05.2015 -
Food & Beverage Team Leader
Laucala Island Resort
03.2010 - 08.2015
Certificate III in Hospitality Operations (General -
Training & Productivity Authoirity of Fiji
02.2007 - 05.2010
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