Shivneet Singh

Company Overview: Customer Service Agent. HQ: 168 Princes Road, Tamavua. Phone: +(679) 3312000

• Stock taking.
• Troubleshoot network issues on mobile devices.
• Resolve customer queries in regards to Vodafone products and services.
• Product sales.
• Redeem, transfer, and issuing of new e-ticketing cards.
• Resolving issues regarding e-transport cards.
• Conduct regular audits of products, services, and processes to identify nonconformance issues and areas for improvement.
• Review and assess supplier and vendor performance, conducting audits as necessary to verify quality standards.
• Report audit findings, identify risks, and recommend corrective actions to management.
• Identify trends, recurring issues, or areas for improvement through data analysis and feedback.
• Initiate and lead root cause analysis for quality issues, recommending and overseeing corrective and preventive actions.
• Prepare and present regular quality reports to senior management, detailing audit results, quality metrics, compliance status, and improvement initiatives.
• Communicate effectively with cross-functional teams, ensuring that quality-related concerns are addressed in a timely and collaborative manner.
• Offer an efficient, accurate and professional service to customers regarding products, services, or the network over the phone or via correspondence.
• Answer all incoming calls with the aim of resolving customers' queries on first contact to ensure a win/win situation for our Customers and Vodafone.
• Meet and exceed call targets and service levels.
• Maintain accurate database of records and call notes pertinent to ongoing communication.
• Presenting a 'can do' attitude which exceeds customer expectation.
• Be accountable for resolving issues and reaching a solution in a timely manner.
• Identify areas of improvement in the processes and procedures within the department.
• Reception duties - Welcome clients, visitors, and guests to the office in a friendly and professional manner, manage appointments, handling mail and deliveries.
• Administrative Support - Assist with clerical tasks such as filing, data entry, and managing office supplies, record keeping and maintain reception area.
• Customer Service Agent. HQ: 168 Princes Road, Tamavua. Phone: +(679) 3312000

Company Overview: Customer Compliance Representative, Kalabu Tax Free Zone Daniva Road Valelevu, Nasinu. Phone: 3346200

• Conduct regular audits of products, services, and processes to identify nonconformance
  issues and areas for improvement.
• Review and assess supplier and vendor performance, conducting audits as necessary to verify quality standards.
• Report audit findings, identify risks, and recommend corrective actions to management.
• Identify trends, recurring issues, or areas for improvement through data analysis and feedback.
• Initiate and lead root cause analysis for quality issues, recommending and overseeing corrective and preventive actions.
• Prepare and present regular quality reports to senior management, detailing audit results, quality metrics, compliance status, and improvement initiatives.
• Communicate effectively with cross-functional teams, ensuring that quality related concerns are addressed in a timely and collaborative manner.

Company Overview: Retail Data technician and sales agent. Phone: 3312000

• Stock taking.
• Troubleshoot network issues on mobile devices.
• Resolve customer queries in regard to Vodafone products and services.
• Product sales.
• Redeem, transfer, and issuing of new e-ticketing cards.
• Resolving issues regarding e-transport cards.

Company Overview: Agronomy Department, Koronivia Research Station. Phone: 3477044

• Preparing tissue culture medium.
• Preparing growth hormone.
• Tissue culturing.
• Green house monitoring.
• Conducting trials on root crops specifically (Taro and Banana).
• Active role in organizing team responsible for launching a new variety of sweet potato.
• Worked with Chinese counterparts together with my seniors, having responsibility in organizing farmer trainings in regards to new farm machinery.
• Conducted research work on new rice varieties and released to local farmers.
• Monitored and supervised labors to ensure timely completion tasks.
• Daily inspected pest and viral or bacterial diseases on rice fields, and implemented measures to reduce damage caused.
• Coordinated field trials to determine superior variety using completely randomized block design and randomized complete block design.
• Together with my superiors, planned and executed timely planting and harvesting to meet production target.
• Ensured the availability of planting materials to different extension departments to allow for local farmers to have a sustainable source of planting materials.
• Maintained daily weather recording. Data obtained was conveyed to Nadi meteorological office.
• Conducted seed germination tests to ensure the highest quality planting materials was supplied to farmers.
• Prepared weekly and monthly reports by collecting, analyzing and summarizing information.
• Ensured OHS safety in the farm.
• Coordinated student training.
• Agronomy Department, Koronivia Research Station. Phone: 3477044

Company Overview: Agronomy Department, Koronivia Research Station. Phone: 3477044

• Preparing tissue culture medium.
• Preparing growth hormone.
• Tissue culturing.
• Green house monitoring.
• Conducting trials on root crops specifically (Taro and Banana).
• Active role in organizing team responsible for launching a new variety of sweet potato.