Shivnita Jiteshni Lal
Suva,Fiji
Summary
Accomplished professional with extensive expertise in client relationship management, customer service excellence, and office operations. Demonstrates exceptional multitasking efficiency, resilience under pressure, and outstanding written and verbal communication skills. Adept at managing reception areas, processing invoices, and handling office supplies with a diplomatic approach. Proficient in computer literacy, basic bookkeeping, and programming languages. Committed to enhancing workflow prioritization and decision-making processes while maintaining high standards of interpersonal communications and public speaking. Career goal includes leveraging skills in banking operations understanding to contribute to organizational success hence to provide enduring services to an employer in a professional and ethical manner.
Overview
1
1
year of professional experience
Work History
Commercial associate- support (Part-time)
Vinod Patel Fiji Ltd
Suva, Central
12.2024 - 01.2025
- Processed invoices and payment runs with complete accuracy.
- Forecasted sales trends to plan team resourcing.
- Completed customer orders with speed and accuracy.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Replenished stock and processed deliveries to maximise product availability.
- Handled daily cash management and banking tasks securely.
Sales assistant ( part time)
Jacks of Fiji Ltd
Suva, Central
12.2023 - 01.2024
- Informed customers regarding promos and warranty services to increase sales.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Education
Bachelor of Commerce - Mathematic and Information Systems
University of the South Pacific
Suva, Central 01.2024 -
Certificate in Education - Teaching (secondary)
University of the south Pacific
Suva, Central 07.2024 -
High school Diploma - Pure Arts
Rishikul Sanatan College
Suva, Central 01.2019 - 12.2023
Primary level education - basic education
Rishikul Primary School
Suva, Central 01.2013 - 12.2018
Bethel Primary School
Labasa, Northern 01.2011 - 12.2012
Sangam Primary Kindergarten
Labasa, Northern 01.2010 - 12.2010
Skills
- Client Relationship Management
- Multitasking efficiency
- Reception management
- Resilience under pressure
- Customer service excellence
- Computer literacy
- Invoice processing
- Creative thinking
- Office equipment operation
- Public speaking
- Outstanding written and verbal communication
- Multitasking
- Stress tolerance
- Basic bookkeeping
- Programming languages
- Time efficiency
- Budget management
- Banking operations understanding
Languages
English
Fluent
Hindi
Native
Fijian
Beginner
Affiliations
- reading, painting, socializing, driving, sporting, cooking (preferred pastimes)
Referees
1. Mr. Jitendra Lal
Police officer
Fiji Police Force
Suva
Fiji
Mobile: 9930700
Email: jitenlal28@gmail.com
2. Bineeta Lal
Mobile: 8301434
Email: bineeta.karan@gmail.com
3. Lila Ram
Retired Principle
Mobile: 9322346
Timeline
Commercial associate- support (Part-time)
Vinod Patel Fiji Ltd
12.2024 - 01.2025
Certificate in Education - Teaching (secondary)
University of the south Pacific
07.2024 -
Bachelor of Commerce - Mathematic and Information Systems
University of the South Pacific
01.2024 -
Sales assistant ( part time)
Jacks of Fiji Ltd
12.2023 - 01.2024
High school Diploma - Pure Arts
Rishikul Sanatan College
01.2019 - 12.2023
Primary level education - basic education
Rishikul Primary School
01.2013 - 12.2018
Bethel Primary School
01.2011 - 12.2012
Sangam Primary Kindergarten
01.2010 - 12.2010
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