Silvin Silviner Devi
Sigatoka
Summary
Dynamic professional with extensive experience at Sofitel Fiji Resort & Spa, excelling in project management and customer service. Proven track record of enhancing team productivity and increasing customer satisfaction through effective training and conflict resolution. Adept at budgeting and schedule management, fostering collaboration across departments to achieve shared goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Assistant Outlet Manager Restaurants
Sofitel Fiji Resort &Spa
10.2022 - Current
- Oversaw daily operations within the department, delegating tasks efficiently and maintaining a positive work environment for all team members.
- Conducted daily staff briefings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Facilitated regular staff training sessions to keep employees up-to-date on industry best practices and company policies.
- Acquired product and service knowledge to provide solutions to customers.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings i.e TripAdvisor platform.
- Increased customer satisfaction with timely responses to inquiries, and effective problem-solving strategies.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Training staffs and equip them to comply with company policies and procedures.
- Supervise and evaluate staff to help improve skills, achieve daily objectives, and attain advancement.
- Reduced operational costs by identifying areas of inefficiencies and recommending cost-effective solutions.
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Increased customer service success rates by quickly resolving issues.
Restaurant Supervisor
Sofitel Fiji Resort & Spa
05.2012 - 03.2019
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Assistant Restaurant Manager
Sofitel Fiji Resort &Spa
03.2019 - 10.2022
- Supervised day-to-day operations to meet performance, quality and targets.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak times.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Improved customer satisfaction by resolving complaints.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Implemented staff training programs to elevate service standards and knowledge.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Restaurant Cashier
Sofitel Fiji Resort & Spa
09.2008 - 05.2012
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
- Contributed to the restaurant''s reputation for outstanding service by consistently exceeding guest expectations during their visit.
Education
Secondary Education
Nadroga Arya College Certificate In Hospitality Human Resource Management - Human Resources Management
Fiji National University
Namaka Nadi09.2015
Skills
- Customer service
- Employee training
- Conflict resolution
- Time management
- Communication skills
- Problem-solving
- Multitasking and organization
Certification
WSET Level 1 Award In Wines
Timeline
Senior Assistant Outlet Manager Restaurants
Sofitel Fiji Resort &Spa
10.2022 - Current
Assistant Restaurant Manager
Sofitel Fiji Resort &Spa
03.2019 - 10.2022
Restaurant Supervisor
Sofitel Fiji Resort & Spa
05.2012 - 03.2019
Restaurant Cashier
Sofitel Fiji Resort & Spa
09.2008 - 05.2012
Secondary Education
Certificate In Hospitality Human Resource Management - Human Resources Management
Fiji National University
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