Sisilia Dakolo Virivirilau
Nadi,Fiji
Summary
Dedicated Customer Service Representative, dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills, combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
15
15
years of professional experience
Work History
Reservation & Sales Coordinator
Mana Island Resort & Spa
Nadi, Fiji
06.2022 - 04.2023
- Created and maintained a filing system for all office documents, resulting in improved data accuracy
- Set up and maintained a customer contact list, resulting in improved communication with customers
- Coordinated and scheduled meetings and appointments, resulting in an improved workflow and increased productivity.
Butler Attendant
Outrigger Fiji Beach Resort & Spa
Sigatoka, Fiji
04.2017 - 04.2020
- Greeted customers in a friendly and professional manner.
- Personalized VIP service.
- Created reports and documents as requested by the office manager.
- Supervised and managed a staff of housekeepers, ensuring the highest standards of cleanliness and tidiness.
- Provided high-end concierge services, ranging from booking flights and hotels to arranging transportation.
Front Office & Reservations
Naviti Resort
Sigatoka, Fiji
10.2010 - 08.2015
- Greeted customers and visitors in a professional manner.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Received payments from customers and processed credit card transactions accurately.
- Performed basic bookkeeping duties such as entering data into spreadsheets or accounting software programs.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
- Ensured that front desk area was well organized at all times.
Customer Care Consultant
Rosie Holidays
Nadi, Fiji
02.2008 - 09.2009
- Collaborated with other departments to ensure customer issues are resolved in a timely manner
- Researched and identified innovative solutions to improve customer service processes
- Monitored customer feedback and provided management with insights on customer sentiment
- Developed and implemented procedures for handling customer complaints and resolving disputes.
Reservation Reconciliation Officer
Barefoot Collection Fiji
Nadi, Fiji
04.2023
- Performed daily reconciliation of cash, credit, and gift card transactions, resulting in a balanced till at the end of each shift
- Assisted in the reconciliation of daily sales and deposits, resulting in accurate and timely financial reporting
- Assisted with reconciliation of bank accounts and generated monthly bank reconciliation reports
- Managed the hotel reservation system, ensuring that customers had an enjoyable holiday experience.
Education
Certificate in Front Office / Reservation & Sales Procedures -
06.2007
FSLC pass -
06.2006
Skills
- Leadership
- Fast Learner
- Effective Time Management
- Ability to Work Under Pressure
- Customer Service
- Highly Organized
System Experiences
- Opera (PMS) for 10 years
- Room Master for 2 years
- REZDY for 2 years
- MYOB for 2 years
References
References available upon request.
Certification
- Reservations Procedures & Services - TPAF - Fiji
- Hotel Accomodations Procedures & Services - TPAF - Fiji
- Quality Customer Service - TPAF - Fiji
- Professional Porter Services & Concierge - TPAF - Fiji
- IT Fidelio Reservations - TPAF -Fiji
- Intermediate IT Hospitality - TPAF - Fiji
- Advance IT Hospitality (Micros Fidelio - Module 3) - TPAF - Fiji
- Inbound Tour Operators Course - Rosies Academy
- Hands on Computer Reservation Course - Rosie Academy
Timeline
Reservation Reconciliation Officer - Barefoot Collection Fiji
04.2023
Reservation & Sales Coordinator - Mana Island Resort & Spa
06.2022 - 04.2023
Butler Attendant - Outrigger Fiji Beach Resort & Spa
04.2017 - 04.2020
Front Office & Reservations - Naviti Resort
10.2010 - 08.2015
Customer Care Consultant - Rosie Holidays
02.2008 - 09.2009
Training Productivity Authority of Fiji - Certificate in Front Office / Reservation & Sales Procedures,
Sigatoka Methodist - FSLC pass,
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