SUDHIR YADAV
Nadi,Fiji
Summary
Hospitality executive with 20+ years of leadership experience across Australia and the South Pacific with Marriott International and IHG Hotels & Resorts. Currently serving as General Manager of Crowne Plaza Fiji, leading one of the South Pacific’s premier integrated hospitality destinations, featuring 10 food & beverage outlets and Fiji’s leading convention and events centre.
Experienced in hotel reopenings, major renovations, large-scale F&B operations, MICE, commercial strategy, and operational transformation. Recognised for building high-performing teams, driving sustainable growth, and delivering exceptional guest experiences while creating long-term value for owners and stakeholders.
Overview
22
22
years of professional experience
Work history
General Manager
Crowne Plaza Fiji Nadi Bay Resort & Spa
Nadi
04.2025 - Current
- Managed key stakeholder relationships for smoother project completion.
- Delivered results under pressure to meet tight deadlines.
- Streamlined communication processes for improved team collaboration.
- Fostered a high-performance culture, resulting in increased productivity.
Multi Property General Manager
Melbourne Marriott Hotel Docklands & AC Hotel by Marriott Melbourne
Melbourne
01.2022 - 03.2025
- Managing and establishing the launch of first AC by Marriott Brand in Australia.
- Responsible for approximately AU$35M combined top-line for two hotels.
- Driving all elements of customer satisfactions and retaining top 5 ranking in Guest Voice metrics in ANZP region.
- Achieved double digit RevPAR growth for both Hotels in 2024.
- AC - Awarded best marketed Hotel in 2022.
- Awarded top safety and security award of Marriott in 2022.
- Marriott Docklands winning Club Lounge of the Year in 2023.
- Won AC GM of the Year award for 2023.
Cluster Hotel Manager
Sheraton Fiji Golf & Beach Resort and Sheraton Denarau Villa
01.2018 - 01.2022
- Responsible for managing USD40M/AUD55M renovations of Sheraton Fiji Golf & Beach Resort. Resort reopened in March 2022.
- Drive RevPar Index for both properties to gain market share.
- Responsible for approx. USD60M topline revenue for Sheraton Fiji Golf & Beach Resort and Sheraton Denarau Villas, driving 40%+ GOP for both resorts and meeting EBITDA goals.
- Successfully managing the day-to-day operations of combined 474 keys, 5 restaurants and banquet operations (2653 SQM) to achieve optimum performance, profitability, and guest satisfaction.
- Increased total Hotel Revenue (Rooms +2.5% Pts and F&B +6.7% Pts) by implementing new ideas and exceeding budgets.
- Recently renegotiated Collective Bargaining Agreement (CBA) with Union and Ministry of Labour, Fiji, designed to deliver approximately $1M+ savings in labour cost for Fiji Hotels.
- Conducting training and needs analysis reports to determine departmental and management/individual requirements, achieving the highest ranking in Associate Engagement and Reducing turnover.
Director of Rooms
JW Marriott Resort and Spa, Gold Coast
01.2017 - 01.2018
- Coordinated communication throughout rooms division to effectively manage high occupancy turnover.
- Launched, maintained, and managed the Marriott Vacation Club at Surfers Paradise, which played an integral part in the ongoing strategy for the property.
- Awarded Manager of the Year in 2015.
- Responsible for overseeing the daily operation of housekeeping and front office departments, achieving highest ranking in 5 out of 6 criteria on Rooms Balance Score Card in 2016 and 2017.
- Proactively chaired the Brand Standard Audit committee to successfully pass all four years of audits.
- Achieved highest upsell RevPar contribution in Australasia by developing sales strategies and team incentive initiatives.
- Successfully saved the property 200+K by implementing and operating a housekeeping outsourcing contract.
- Coached managers and employees to create experiences of a lifetime for guests.
Front Office Manager
Courtyard by Marriott North Ryde
01.2011 - 01.2014
- Responsible for the operation of the front office departments to including Guest services, Concierge, and At Your Service.
- Awarded Manager of the year in 2012.
- Mentored and developed all members of staff, resulting in the achievement of 100% Associate Engagement Survey Score for 2013 and 2012.
- Initiated an upgrade incentive program for front desk associates resulting in 145 % growth over last year.
- Collaborated with staff in the development of various initiatives designed to assist in meeting customer service goals and achieving a brand standard audit score of 92%.
- Consistently achieved budgeted financial goals while maintaining consistent service standards.
- Resolved guest issues in a professional and compassionate manner.
Guest Service Agent and Manager on Duty
Sydney Harbour Marriott Hotel
01.2007 - 01.2011
- Fulfilled all GSA responsibilities using strengths in interpersonal and communications skills.
- Resolved complex customer issues thoroughly and diplomatically, without having to escalate calls to a manager.
- Checked in and out hotel guests in a confident, professional, and friendly manner.
- Obtained and processed payments according to company policies and procedures.
- Conducted briefing and de-briefing sessions in the absence of the duty managers, along with the supervisors.
- Performed and assisted with various positions and routinely commended for my hard work and tenacious attitude.
Guest Service Agent and Manager on Duty
Taj Ambassador Hotel, New Delhi
01.2005 - 01.2007
- Fulfilled all GSA responsibilities using strengths in interpersonal and communications skills.
- Resolved complex customer issues thoroughly and diplomatically, without having to escalate calls to a manager.
- Checked in and out hotel guests in a confident, professional, and friendly manner.
- Obtained and processed payments according to company policies and procedures.
- Conducted briefing and de-briefing sessions in the absence of the duty managers, along with the supervisors.
- Performed and assisted with various positions and routinely commended for my hard work and tenacious attitude.
Education
Masters of Business Administration (MBA) - Marketing and Finance
University of Technology Sydney (UTS)
Sydney, Australia 01.2009 -
Bachelor of Hotel Management (BHM) - Hotel Management
Welcomgroup Graduate School of Hotel Administration
India 01.2005 -
Skills
- Revenue Management
- Profit Management
- Hotel Operations
- Digital Marketing
- Associate Engagement
- Owner Relationships
- Financial budgeting
LANGUAGES
English
Hindi
References
References: Available on request
Accomplishments
General Manager of Year 2023 (AC by Marriott Hotels)
Executive Manager of the Year - 2016 and 2011
ADDITIONAL TRAINING
- Marriott Development Academy – GM Track Course | 2021
- Financial Acumen for General Managers | 2021
- Executive Presence | 2018
- OneYield (Revenue Management) | 2017
- Business Connect | 2016
- Impact Leadership | 2015
- Change Management | 2014
- 7 Habits of highly effective people | 2013
- Foundations of Leadership | 2012
Timeline
General Manager
Crowne Plaza Fiji Nadi Bay Resort & Spa
04.2025 - Current
Multi Property General Manager
Melbourne Marriott Hotel Docklands & AC Hotel by Marriott Melbourne
01.2022 - 03.2025
Cluster Hotel Manager
Sheraton Fiji Golf & Beach Resort and Sheraton Denarau Villa
01.2018 - 01.2022
Director of Rooms
JW Marriott Resort and Spa, Gold Coast
01.2017 - 01.2018
Front Office Manager
Courtyard by Marriott North Ryde
01.2011 - 01.2014
Masters of Business Administration (MBA) - Marketing and Finance
University of Technology Sydney (UTS)
01.2009 -
Guest Service Agent and Manager on Duty
Sydney Harbour Marriott Hotel
01.2007 - 01.2011
Guest Service Agent and Manager on Duty
Taj Ambassador Hotel, New Delhi
01.2005 - 01.2007
Bachelor of Hotel Management (BHM) - Hotel Management
Welcomgroup Graduate School of Hotel Administration
01.2005 -