Power BI Desktop
Sumit Pal
Business Analytics, Insights And Strategy
Summary
Goal-oriented manager with distinguished experience in Telecommunications industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Skilled in Advanced Analytics, Data Visualization, Product performance, Customer segmentation strategy, End to end product development, Project management, Product Pricing, Go to Market ,Dashboards, Seasonality trends, Forecasting, Business Insights, Customer Value management, Revenue tracking and reporting. Data mining and experience in software's such as Oracle SQL, Power BI and Tableau. Strong business development professional With passion for Business Analytics, insights, strategy planning.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Commercial Manager-Business Analytics & Strategy
Digicel
Suva
07.2021 - Current
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Ensure growth across key KPIs namely Data Revenue, Subscriber & Smartphone growth in market.
- Development of commercial plans for product launches, GTM & budgets for GSM prepaid revenue and subscriber.
- Implement tracking & reporting of key business objectives or initiatives that ensure business units are supported in execution deliverables.
- Internal board reporting and present key business updates to board.
- Monitor and ensure competitiveness across all business segments. Assess risks and make recommendations based on analysis of all factors affecting a business situation.
Products Manager - Business Analytics and Insights
Digicel
Suva
10.2020 - 06.2021
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Develop strategies and procedures to maintain product reliability and develop. Identify market trends that can influence revenues.
- Researching and analyzing quantitative data including competitive analysis.
- Provide insight and monitoring of all existing products to developing new products to better serve existing customers and bring in new customers to increase market share.
- Perform advanced analysis of market and consumer data utilizing various internal and external data sources to provide quantitative input to strategic studies. Develop business cases; assist in the analysis of new pricing structures for promotions, product performance and customer segmentation strategy.
- Define analysis requirements from the data warehouse. Plan, design, schedule and coordinate analysis from design,to deployment enabling improved understanding of customer behavior, refine existing reports and ensure that they are created in a timely manner with the correct information. Prepare periodic reviews of market trends & competition environment to highlight any issues and draw possible conclusions to develop competitor strategy.
Commercial Analyst
Digicel
Suva
09.2018 - 10.2020
- Provide insight from monitoring all key aspects of business (recharge, revenue, active subs, churn & activation) versus budget and seasonal WOW, MoM & YoY trends. Observe competition movement to ensure overall Digicel competitiveness (product/tariff/ network/brand/etc.) in the market by updating product/tariff competition table. Organizing text blast to all Digicel customers and updating them on promotions.
- Review existing product process and implement ways to improve customer experience.
- Perform advanced analysis of market and consumer data utilizing various internal and external data sources to provide quantitative input to strategic studies. Develop business cases; assist in the analysis of new pricing structures for promotions, product performance and customer segmentation strategy.
- Define analysis requirements from the data warehouse. Plan, design, schedule and coordinate analysis from design,to deployment enabling improved understanding of customer behavior, refine existing reports and ensure that they are created in a timely manner with the correct information. Prepare periodic reviews of market trends & competition environment to highlight any issues and draw possible conclusions to develop competitor strategy.
- Develop BI strategies and procedures to maintain ongoing data integrity and develop dashboards E.g. to interpret and review the financial significance of operational & commercial KPI's. Identify market and seasonality trends that can influence revenues and provide support on revenue forecasting by market. Researching and analyzing quantitative data including data mining to support Prepaid Business.
Products Analyst
Digicel
Suva
04.2018 - 08.2018
- Develop Strategies and analytics to grow existing subscribers base across the all the three business lines by creating strategies targets at existing customers, including developing existing channels for sales and distribution.
- Ensuring any new products targeted at new and existing base is fully tested and relevant approved acquired before launch.
- Assist in the development and implementation of the Consumer Sales and Marketing plan and budget.
- Independently conducts analysis. Ensures that the data and figures are correct. Drives to a benefit number on small project independently. Presents data in a clear format.
- Identifying and escalate any products are services issue to relevant teams.
Residential Analyst
Digicel
Suva
08.2016 - 04.2018
- Analyzing and evaluating existing systems limitations and system structures to increase efficiencies
- Developing mid to long term strategy to find opportunity to increase market share for the residential segment
- Participate in process improvement projects, and support other management directives as prescribed
- Participate in major department projects such as the development of a new system database and take an active role in cross functional teams to assist in driving quality improvements, processes, and initiatives.
- Review existing business process and provide better service to the residential customers
Education
Bachelor of Arts - Accounting And Information Systems
Fiji National University
Suva Fiji 01.2013 - 03.2017
Skills
SQL analytics
undefinedAccomplishments
- Used Microsoft Excel to develop Revenue tracking and reporting dashboard.
- Increased market share by project managing and instigating an subscriber growth project.
- Developed a loyalty program to increase customer retention.
- Achieved the employee of the year in 2022.
- Achieved the long service award in year in 2022.
- Supervised team of 4 staff members.
- Collaborated with team of 12 in the development of Project X.
- Achieved streaming reporting and tracking different KPI by introducing Power BI for KPI measuring and tracking.
Software
Tableau
Oracle SQL
MS Excel
Certification
DAT207x: Analyzing and Visualizing Data with Power BI
Timeline
Commercial Manager-Business Analytics & Strategy
Digicel
07.2021 - Current
Products Manager - Business Analytics and Insights
Digicel
10.2020 - 06.2021
DAT207x: Analyzing and Visualizing Data with Power BI
03-2019
Commercial Analyst
Digicel
09.2018 - 10.2020
Products Analyst
Digicel
04.2018 - 08.2018
Residential Analyst
Digicel
08.2016 - 04.2018
Bachelor of Arts - Accounting And Information Systems
Fiji National University
01.2013 - 03.2017
Similar Profiles
Trecia DaleyTrecia Daley
Direct Sales Agent at DigicelDirect Sales Agent at Digicel
Anasa DeMelloAnasa DeMello
Senior Customer Service Representative at DigicelSenior Customer Service Representative at Digicel
JAVAUN ROBINSONJAVAUN ROBINSON
Customer Service Representative at DigicelCustomer Service Representative at Digicel