Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Sushil Prakash

Technician

Summary

Proficient Telecommunications Engineer with broad-range national and international experience in voice and data network support and installation. Creative customer service during catastrophic events. Strong process management skills to streamline implementations, configurations and operations. Talented Telecommunications Engineer with experience delivering leadership and guidance in development and operation of innovative technology programs and systems for customers. Broad background in voice and data systems, infrastructure and secure technology. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 32-year history of successful industry performance. Knowledgeable and dedicated customer service professional with extensive experience in 32 years in telecommunication industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong critical thinker responsible for providing supervision and decision-making. Assessed required actions and how best to accomplish within time or budget constraints.

Overview

31
31
years of professional experience
1
1
year of post-secondary education
1
1
Certification
3
3
Languages

Work History

Owner/Operator

Vision Com
Auckland
02.2010 - 09.2021
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Trained and motivated employees to perform daily business functions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Managed day-to-day business operations.
  • Prepared annual budgets with controls to prevent overages.
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Maximized load safety by balancing, securing, and weighing products.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
  • Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Monitored and managed fuel consumption and expenses for management reporting.

Telecommunications Engineer

Transf
Auckland
12.2007 - 11.2010
  • Researched and recommended network and data communications hardware and software.
  • Performed telecommunication and networking business evaluations.
  • Identified poor quality lines and underutilized circuits.
  • Interpreted telecommunications schematics and design documents for system installation and build-out.
  • Installed, maintained and supported voice/data applications.
  • Monitored overall network performance.
  • Performed day-to-day monitoring, management, administration and support of alarm systems.
  • Adapted and modified standard techniques, procedures and criteria to solve complex problems.
  • Performed network modeling and analysis.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Maintained documentation for telecommunication systems, equipment inventory.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Coordinated installation of new users and relocations of existing users.
  • Underwent various trainings courses to be complaint, educated adhered to local and international legislation in order to be compliant and responsible citizen

Technician

Telecom Fiji Limited
Suva
03.1991 - 10.2007
  • Organized work to meet demanding production goals.
  • Maintained quality assurance and customer satisfaction objectives.
  • Completed job reports and logs immediately following service calls from residential/commercial and industrial customoers.
  • Applied critical thinking and research to address complex issues.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Tested components and systems to evaluate performance and identify concerns.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Trimmed cut or torn cables using scissors or knives and closed it after repair using water resistant materials eg: heat shrink.
  • Liaised with internal departments to optimize productivity and efficiency.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Wrote and revised maintenance procedures.
  • Checked, repaired and repacked survival faulty cables to meet specifications.
  • Worked with diverse types of weather and ground conditions.
  • Tested systems, noting issues and completing preventive maintenance using highest telecommunications technology which is latest in the world.
  • Performed complex mechanical alignments and equipment calibration to meet quality standards.
  • Inspected copper cables/pits/manholes/pillars to identify areas of wear or causes of malfunctions.
  • Performed troubleshooting and diagnosis on malfunctioning ADSL/VDSL.

Education

Navoli Inidan School
Navoli, Ba

Diploma in Telecommunications - Telecommunications Management

Telecom Training Centre Suva
Suva, Fiji
04.2001 -

Certificate of Accomplishment in Telecommunication - Telecommunications

Transfield Training Centre
Timaru, New Zealand
06.2006 - 11.2007

Skills

Hazardous Materials Endorsement

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Certification

Customer Service Skills

Interests

Sports

Current affairs

Swimming

Music

Socializing

Community works

Charity

Fishing

Working

Learning to be adaptive to different cultures and its ways

Cooking

Praying

Maintaining good health and hygiene

Helping the less fortunate

Respecting each individual regardless of their social, financial, racial, political or cultural background

Timeline

Owner/Operator

Vision Com
02.2010 - 09.2021

Telecommunications Engineer

Transf
12.2007 - 11.2010

Certificate of Accomplishment in Telecommunication - Telecommunications

Transfield Training Centre
06.2006 - 11.2007

Diploma in Telecommunications - Telecommunications Management

Telecom Training Centre Suva
04.2001 -

Technician

Telecom Fiji Limited
03.1991 - 10.2007

Navoli Inidan School

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Sushil PrakashTechnician