Tahira Mow
Summary
Experienced in customer service and marketing activations in high-paced environments. I am a committed person that takes pride in any task that is given. I am a great self-starter, very well disciplined, a team player and an exceptional communicator who is very willing and eager to learn new things. Comfortable in interacting with all levels of management and fellow staff members and is able to keep records and carry out numerical calculations. Skilled in project management with strong focus on team collaboration and achieving results.
Overview
7
7
years of professional experience
Work History
Marketing Activations Coordinator
CJ Patel (Pacific) Pte Ltd
05.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support sales reps nationwide.
- Improved team productivity with regular communication and progress updates.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisted with volunteer programs that expanded organization's community outreach, enhancing its public image and engagement.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Trained team members on new promotions and products to support promotional efforts.
- Oversaw promotion staff scheduling and itinerary coordination.
Health Insurance Consultant
Health Deal Campaign - Packleader Pacific
08.2022 - 05.2024
- Conducted detailed research on various plans to provide informed recommendations based on clients'' specific healthcare requirements.
- Assisted clients in navigating complex healthcare regulations, ensuring compliance with all applicable laws and guidelines.
- Increased client retention through proactive outreach, addressing concerns and offering policy adjustments as needed.
- Evaluated competitors' products and services to gain competitive advantage.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Calculated premiums and established payment methods for sales.
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Developed tailored health insurance plans to meet individualized client needs.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Educated clients about health insurance coverage options, benefits and costs.
Financial Assistant Intern
Fiji Rugby Union
10.2021 - 11.2021
- Enhanced budget forecasting through detailed expense tracking and revenue projections.
- Assisted in cash flow management by monitoring daily transactions and updating records.
- Maintained database of financial records for clients.
- Responsible for recording transactions such as invoices, receipts and payments into accounting software.
- Maintained organized financial records and documentation.
- Assisted in collection and distribution of funds to and from the bank.
- Processed invoices from suppliers and customer payments.
- Responsible for filing documents and providing additional support to the accounting team.
Sales Assistant
Newworld IGA
06.2021 - 09.2021
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Responsible for carrying out stock take.
Waitress/Cashier
Fierce Chicken Restaurant
10.2020 - 03.2021
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Presented menus to customers promptly after seating and answered questions about menu items, making recommendations upon request.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
Assistant Statistics Officer
Oceania 7's Tournament
11.2019 - 11.2019
- Responsible for recording rugby match statistics.
- Responsible for online data entry
Assistant Logistics Officer
Fiji Rugby Union
11.2019 - 11.2019
- Coordinated seamless communication between departments to ensure timely processing of customer orders.
- Improved order fulfillment accuracy by cross-checking orders against inventory, addressing discrepancies promptly.
- Provided support during peak periods, facilitating timely completion of critical tasks without compromising on quality or efficiency.
- Assisted with Visa applications and lodgements.
Sales Assistant
Tappoos Fiji Ltd
11.2017 - 06.2019
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Processed transactions accurately while maintaining a high level of customer service.
- Established rapport with customers using active listening and interpersonal skills.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
Saint Joseph Secondary School
Waimanu Road, Suva11-2018
Skills
- Multitasking and organization
- Work Planning and Prioritization
- Customer service
- Staff management
- Interpersonal skills
- Time management abilities
- Self motivation
- Analytical skills
- Teamwork and collaboration
- Logistics and activations coordination
Additional Information
Class 2 Drivers License
Languages
English
Native language
Timeline
Marketing Activations Coordinator
CJ Patel (Pacific) Pte Ltd
05.2024 - Current
Health Insurance Consultant
Health Deal Campaign - Packleader Pacific
08.2022 - 05.2024
Financial Assistant Intern
Fiji Rugby Union
10.2021 - 11.2021
Sales Assistant
Newworld IGA
06.2021 - 09.2021
Waitress/Cashier
Fierce Chicken Restaurant
10.2020 - 03.2021
Assistant Statistics Officer
Oceania 7's Tournament
11.2019 - 11.2019
Assistant Logistics Officer
Fiji Rugby Union
11.2019 - 11.2019
Sales Assistant
Tappoos Fiji Ltd
11.2017 - 06.2019
High School Diploma -
Saint Joseph Secondary School
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