Travelling
Tatum Whitehead
Nadi, Fiji
Work Preference
Summary
Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Hostess
360 Bloemendal Wine Estate
2022.08 - 2023.03
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Business Cabin Crew
Etihad Airways
2014.01 - 2018.01
- Serving passengers in premium class, maintaining and providing high standards and safety on all routes. Upholding Etihad Airways morals and standards. Service Excellence always. Reporting to Cabin Manager.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
In-Charge Flight Attendant
Mango Airlines
2008.01 - 2014.01
- Conducting preflight safety briefings with cabin crew and flight deck. Always keeping open communication. Ensuring all paperwork completed onetime as well as following safety procedures and Mango Standards. Complying with SACAA. All general cabin crew duties (cabin patrol, First Aid, catering, service procedures). Responsible for 3 junior cabin crew, reporting directly to the Captain. Inspiring my crew to exceed expectations.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Operations and Marketing
Natal Flight Academy
2005.01 - 2007.01
- Ensuring all official documents updated and current. Managing student and instructor timetables/rosters. All general marketing of the flight school as well as office admin.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Education
Cabin Crew Licence -
Cranfield Aviation Training
Lanseria01.2007
Private Pilot Licence -
Natal Flight Academy
Durban01.2004
Matric -
Danville Park Girls High
Durban01.2003
Level 5 Diploma in Teaching English As A Foreign L - Teaching English To Speakers of Other Languages
The TEFL Academy
New Zealand2025-12
Skills
Leadership and management skills
Active listener
Problem solving
Customer Service
Compliance and regulations
Reliability and punctuality
Complaint handling
Employee interaction
Flight preparation
Safety awareness
Quote
It is never too late to be what you might have been.
George Eliot
References
- Charles, Jackson, First Officer, charlesjackson320@me.com, +971 56 615 8630, Etihad Airways
- Richard, Van Niekerk, Captain, vanniekerkrich@gmail.com, +679 7626533 , Mango Airlines
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Cuisine
Cultural exchange
Continuous learning
Aviation
Where am I now
From South Africa to the world.
Living in Fiji with my fiance and our daughter.
Timeline
Hostess
360 Bloemendal Wine Estate
2022.08 - 2023.03
Business Cabin Crew
Etihad Airways
2014.01 - 2018.01
In-Charge Flight Attendant
Mango Airlines
2008.01 - 2014.01
Operations and Marketing
Natal Flight Academy
2005.01 - 2007.01
Cabin Crew Licence -
Cranfield Aviation Training
Private Pilot Licence -
Natal Flight Academy
Matric -
Danville Park Girls High
Level 5 Diploma in Teaching English As A Foreign L - Teaching English To Speakers of Other Languages
The TEFL Academy