Tianzi Guan
Calgary,Alberta
Summary
Dynamic Marketing Specialist with extensive hospitality experience, adept at creating memorable customer experiences and managing high-volume transactions in fast-paced environments. Skilled in bartending, serving, and efficient payment processing. Expertise in developing marketing plans enhances the ability to effectively promote and engage diverse clientele during special events. Committed to delivering top-notch service and excelling in vibrant, high-energy settings
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Andrew Chen
Nadi, Fiji
01.2022 - 10.2024
- Followed company security procedures for handling large sums of money.
- Carried trays loaded with food and beverage items safely through crowded areas without spilling or dropping items.
- Maintained cleanliness of bar area, including countertops, shelves, glasses, utensils and equipment.
- Greeted guests in a friendly and welcoming manner.
- Negotiated prices with vendors to obtain best possible deals while maintaining high standards of quality.
Tourism Marketing Specialist
Liang Zhang
Nadi, Fiji
11.2022 - 05.2023
- Maintained relationships with tour operators, travel agents, media outlets, hotels, airlines.
- Adhered to company policies and procedures when dealing with guest complaints or inquiries.
- Collaborated with other departments to ensure smooth running of all tourism operations.
Education
BBA - Real Estate Studies
University of Calgary
Calgary05-2027
20 Hour Bartending Certification Course -
Metropolitan School of Bartending
Calgary02-2023
Skills
- Beverage Preparation
- Menu Memorization
- Food Running
- Suggestive Selling
- Food Preparation
- Payment Processing
- Guest Engagement
- Bookkeeping
Languages
Chinese (Mandarin)
First Language
English
Advanced (C1)
C1
Spanish
Intermediate (B1)
B1
Chinese (Cantonese)
Intermediate (B1)
B1
French
Beginner (A1)
A1
Certification
- 20 Hour Bartending Certification Course
- ProServe LIQUOR Staff Training
- Emergency First Response
- PADI Open Water, Advanced Open Water, Rescue Diver and Dive Master
Timeline
Tourism Marketing Specialist
Liang Zhang
11.2022 - 05.2023
Server
Andrew Chen
01.2022 - 10.2024
BBA - Real Estate Studies
University of Calgary
20 Hour Bartending Certification Course -
Metropolitan School of Bartending
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