Timoci Tavola
Suva,Fiji
Summary
Accomplished IT professional with extensive helpdesk experience and a strong focus on information systems troubleshooting and IT ticket resolution efficiency. Demonstrates expertise in desktop support, network troubleshooting, and hardware diagnostics, complemented by technical reporting skills. Proficient in SQL and MySQL, with a solid foundation in hardware maintenance and application installation. Committed to enhancing end-user training and support, aiming to leverage technical skills to drive operational excellence in future roles.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Application Development and Support Analyst
Westpac Banking Corporation Fiji
Suva, Fiji
02.2024 - Current
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Maintained digital database, enhancing ease of access to information.
- Handled confidential information, maintaining discretion and integrity.
- Utilised SQL programming for efficient database maintenance.
- Wrote queries using SQL to retrieve, build, delete or update information in database.
Computer Technician (Database and System Support)
Ministry of Fisheries
Suva, Fiji
08.2022 - 02.2024
- Optimised network functionality to ensure seamless online communications.
- Installed anti-virus programmes, enhanced computer safety measures.
- Revamped outdated systems, boosted overall technological capabilities.
- Ensured smooth operations with regular maintenance of computer systems.
- Identified and fixed technical issues to prevent downtime.
- Updated all office computers, ensured up-to-date software use.
- Conducted detailed diagnostics tests with specialised software tools.
- Liaised between the IT department and clients for better communication and understanding of requirements.
- Trained staff on new technologies to increase productivity.
- Installed new hardware, improved system performance.
- Troubleshot system failures or bugs and provided solutions to restore functionality.
- Maintained scanners, printers and other computer peripheral equipment.
- Kept records of fixes and repairs for future reference.
- Recommended upgraded technologies to meet evolving business requirements.
ICT Support Engineer
Datec Fiji PTE Ltd
Suva, Fiji
10.2019 - 08.2022
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Updated the database regularly with new warranty information for easy reference and retrieval.
- Kept clients well-informed of claim updates and case progress.
- Gathered, recorded, and distributed complete documentary evidence.
- Responded to telephone enquiries from clients, vendors and members of public.
- Managed warranty submissions for timely reimbursements from manufacturers.
- Assisted in hardware maintenance and upgrades, ensuring optimum performance levels.
- Conducted thorough troubleshooting for identifying potential software issues.
- Coordinated with vendors for procurement and maintenance of IT equipment, achieving cost-effectiveness without compromising on quality standards.
- Prioritised tasks effectively for efficient resolution of customer concerns.
- Facilitated training sessions for non-technical staff members on best practices for safe computer use.
- Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
Education
Bachelor of Science - Information System and Computing Science
University of the South Pacific
Suva, Central 02.2016 - 04.2021
Skills
- Helpdesk experience
- Information systems troubleshooting
- IT ticket resolution efficiency
- SQL knowledge
- Desktop support expertise
- Network troubleshooting
- Hardware diagnostics
- Technical reporting
- MySQL
- Hardware Maintenance
- Application installation
- End-user training
Languages
English
Fluent
Fiji
Native
Affiliations
- Spending Time with My Family
- Watching Movies
- Jogging
References
References available upon request.
Timeline
Application Development and Support Analyst
Westpac Banking Corporation Fiji
02.2024 - Current
Computer Technician (Database and System Support)
Ministry of Fisheries
08.2022 - 02.2024
ICT Support Engineer
Datec Fiji PTE Ltd
10.2019 - 08.2022
Bachelor of Science - Information System and Computing Science
University of the South Pacific
02.2016 - 04.2021
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