UPASNA PRIYA DHARSHANI PRASAD
SUVA
Summary
Experienced and dedicated professional with a strong background in the food manufacturing and maritime service industry. Thrives in demanding environments and brings an engaging demeanor to every task. Over ten years of experience in quality assurance (QA), testing, internal auditing, compliance management, and process improvement. Possesses a comprehensive understanding of internal and external audit processes. Skilled in policy and procedure development, review, monitoring, and improvement. A team player who excels at recruiting and developing individual team members. Proactive and goal-oriented with excellent time management and problem-solving abilities. Known for reliability, adaptability, and a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Results-oriented achiever with versatile skills in project management, problem-solving, and collaboration. Brings a fresh perspective and strong commitment to quality and success. Recognized for adaptability and a proactive approach in delivering effective solutions. Currently seeking a full-time role that presents professional challenges and allows the leverage of interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Assurance Officer
Fiji Ports Corporation Pte Limited
11.2021 - Current
- Responsible for conducting internal audit and managing compliance of Fiji Ports Corporation Pte Limited Integrated Management System framework that includes the ISO 9001: 2015 Quality Management System; ISO 45001: 2018 Occupational Health & Safety Management System; ISO 14001: 2015 Environment Management System; ISO 50001:2018 Energy Management System and ISO 22316:2017 Organizational Resilience system.
- Responsible for managing version control of documentation and Document Master List.
- Responsible to develop, review and recommend improvements to policies, processes and procedures.
- Initiator and project owner of lean improvement projects (Quality Circle, 5S).
- Key liaison officer and facilitator for Integrated Management System external audits.
- Lead of Quality Assurance Unit in parent and subsidiary company.
Quality Assurance Supervisor
Biscuit Company of Fiji (Pte) Limited, FMF Foods Limited
02.2021 - 11.2021
- Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
- Monitored testing processes, test development and user acceptance testing.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Prepared and interpreted reports, complete with comprehensive analysis of testing and results, for development team.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Conducted Internal Audits against processes, procedures and established standards.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Determined quality department standards, practices, and procedures.
- Established and tracked quality department goals and objectives.
- Reported production malfunctions to managers and production supervisors.
- Inspected products and worker progress throughout production.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Specified quality requirements of raw materials with suppliers.
- Recorded, analyzed, and distributed statistical information.
- Monitored staff organization and suggested improvements to daily functionality.
Quality Assurance Supervisor
Flour Mills of Fiji (FMF), Rice Company of Fiji (RCF) and Pea Industries Limited (PIL), FMF Foods Limited
11.2020 - 02.2021
- Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
- Monitored testing processes, test development and user acceptance testing.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Prepared and interpreted reports, complete with comprehensive analysis of testing and results, for development team.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Conducted Internal Audits against processes, procedures and established standards.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Determined quality department standards, practices, and procedures.
- Established and tracked quality department goals and objectives.
- Reported production malfunctions to managers and production supervisors.
- Inspected products and worker progress throughout production.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Specified quality requirements of raw materials with suppliers.
- Recorded, analyzed, and distributed statistical information.
- Monitored staff organization and suggested improvements to daily functionality.
Quality Assurance Officer
FMF Snax Pte Limited, FMF Foods Limited
11.2018 - 10.2020
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Monitored activities and supporting systems to meet compliance regulations.
- Recorded, analyzed, and distributed statistical information.
- Reported production malfunctions to managers and production supervisors.
- Inspected products and worker progress throughout production.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Created and maintained quality management systems to align with industry standards.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
Quality Assurance Associate
Flour Mills of Fiji (FMF), Rice Company of Fiji (RCF) and Pea Industries Limited (PIL), FMF Foods Limited
02.2016 - 11.2018
- Supported audit preparation through research, analysis and presentation development.
- Generated quality control reports for returned products to identify and communicate patterns.
- Evaluated returned products for issues.
- Collaborated with managers to write procedures for respective departments.
- Assessed quality of finished products with careful inspections.
- Developed corrective action plans to improve overall quality of products.
- Assisted with independent internal and external audits.
- Released finished products after reviewing samples.
- Communicated quality issues with products promptly.
- Maintained testing and quality control/assurance records for compliance and analysis purposes.
- Maintained neat, tidy work environment in facility.
- Helped with customer complaint investigations to improve quality and processes.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Conducted data review and followed standard practices to find solutions.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Reviewed production processes and identified potential quality issues.
- Inspected items and compared against standards to meet regulatory requirements.
- Reported problems and concerns to management.
- Performed tests and inspections to conform to established standards.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
Education
MBA - Masters in Business Administration
University of The South Pacific
Suva, Fiji Islands 03-2024
Post Graduate Diploma in Business Administration - General Managers
University of The South Pacific
Suva, Fiji Islands 03-2023
Post Graduate Certificate-Business Administration - Human Resource Management
University of The South Pacific
Suva, Fiji Islands 03-2023
Post Graduate Diploma in Chemistry - Chemistry
University of The South Pacific
Suva, Fiji Islands 04-2021
Bachelor of Science - Majoring in Biology And Chemistry
University of The South Pacific
Suva, Fiji Islands04-2016
High School - Fiji Seventh Form Examination -
Mahatma Gandhi Memorial High School
Suva, Fiji Islands12-2012
High School - Fiji School Leaving Certificate -
Mahatma Gandhi Memorial High School
Suva, Fiji Islands12-2011
Skills
- ISO standards implementation
- Validate management systems
- Staff training
- Compliance oversight
- Team development
- Audit and compliance management
- Corrective actions implementation
- Process continual improvement
- Regulatory Compliance
- Internal and External Audit Coordination
- Quality Assurance Documentation
- Quality Testing
- Customer service experience
- Team Player
- Attention to detail
Special Skills:
- MS Word
- MS PowerPoint
- MS Excel
- MS Projects
- Report Writing
- Communication
Languages
English
Hindi
Fijian
Certification
- Certificate of Completion in Integrated Management Systems (IMS) Internal Auditor.
- Certificate of Attainment in Certified Manager of Quality & Organization Excellence (CMQOE).
- Internal Auditors Course - in accordance with ISO 19011:2011 (delivered by SPC).
- Certificate in Participation in Fiji Business Excellence Awards - Evaluators Training.
- Certificate of Completion of OHS Module I & II.
- Certificate of Completion of OHS Module III & IV.
- Certificate of Completion - The Practical Trainer Training.
- Certificate of Attainment - Training of Trainers Module I & II.
- Certificate of Participation in Productivity Measurement Training.
- Certificate in Participation in Improving Productivity at Workplace through 5S.
- Certificate of Attainment in Quality Circle.
Institutional Membership
I am a member of the following institutes:
- Fiji Institute of Internal Auditors
- Fiji Business Excellence Evaluator
- Women in Maritime
- Fiji Food Safety Association
Interests
- Reading facts
- Reading journals
- Leisure reading (fictional)
- Socializing
- Swimming
- Travelling places
- Watching national sports
- Family Time
Timeline
Quality Assurance Officer
Fiji Ports Corporation Pte Limited
11.2021 - Current
Quality Assurance Supervisor
Biscuit Company of Fiji (Pte) Limited, FMF Foods Limited
02.2021 - 11.2021
Quality Assurance Supervisor
Flour Mills of Fiji (FMF), Rice Company of Fiji (RCF) and Pea Industries Limited (PIL), FMF Foods Limited
11.2020 - 02.2021
Quality Assurance Officer
FMF Snax Pte Limited, FMF Foods Limited
11.2018 - 10.2020
Quality Assurance Associate
Flour Mills of Fiji (FMF), Rice Company of Fiji (RCF) and Pea Industries Limited (PIL), FMF Foods Limited
02.2016 - 11.2018
MBA - Masters in Business Administration
University of The South Pacific
Post Graduate Diploma in Business Administration - General Managers
University of The South Pacific
Post Graduate Certificate-Business Administration - Human Resource Management
University of The South Pacific
Post Graduate Diploma in Chemistry - Chemistry
University of The South Pacific
Bachelor of Science - Majoring in Biology And Chemistry
University of The South Pacific
High School - Fiji Seventh Form Examination -
Mahatma Gandhi Memorial High School
High School - Fiji School Leaving Certificate -
Mahatma Gandhi Memorial High School
Similar Profiles
Dipti DipashnaDipti Dipashna
Administrations Coordinator at Fiji Ports Terminal LimitedAdministrations Coordinator at Fiji Ports Terminal Limited
Luke Sokiveta NiumataiwaluLuke Sokiveta Niumataiwalu
IT Officer at Fiji Public Trustee Corporation (Pte) LtdIT Officer at Fiji Public Trustee Corporation (Pte) Ltd
Arieta TuikubulauArieta Tuikubulau
Deputy Branch Manager at BSP Financial Group (Fiji) Pte LimitedDeputy Branch Manager at BSP Financial Group (Fiji) Pte Limited