VILIAME TUILEVA
Lautoka,Western
Summary
Accomplished hospitality professional with extensive expertise in front office operations and hotel software proficiency. Demonstrates strong empathy and a deep understanding of reservation systems, consistently meeting sales targets while adhering to cleanliness and hospitality standards. Skilled in room allocation, handling lost property, and payment processing, with a proven track record of effective time management. Committed to enhancing guest experiences and pursuing opportunities for career advancement within the hospitality industry.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
Work history
Guest service agent
Radisson Blu Hotel
Denarau, Nadi, Fiji
2022.08 - Current
- Resolved customer complaints with professionalism and patience.
- Enhanced guest satisfaction by providing prompt and courteous service.
- Managed hotel reservations for optimal room occupancy.
- Delivered excellent communication skills to resolve any queries or issues of guests.
Guest service agent
Sheraton Beach Island Resort
Denarau, Nadi, Fiji
2022.01 - 2022.07
- Delivered excellent communication skills to resolve any queries or issues of guests.
- Coordinated with housekeeping staff for efficient room preparation.
- Utilised knowledge of hotel facilities and services to assist guests accordingly.
- Enhanced guest satisfaction by providing prompt and courteous service.
Guest service agent
Plantation Island Resort
Mamanuca Islands, Fiji
2017.08 - 2019.12
- Offered personalised service to regular guests, fostering loyalty towards our hospitality brand.
- Resolved customer complaints with professionalism and patience.
- Handled emergency situations calmly and efficiently, prioritising safety of guests.
- Delivered excellent communication skills to resolve any queries or issues of guests.
Guest service agent
Holiday Inn
Suva, Central
2016.07 - 2017.07
- Coordinated with housekeeping staff for efficient room preparation.
- Handled emergency situations calmly and efficiently, prioritising safety of guests.
- Ensured smooth check-ins and check-outs for superior convenience.
- Assisted guests in locating local attractions to enrich their stay.
- Maintained a clean and welcoming reception area, projecting an inviting atmosphere.
- Handled telephone calls professionally, directing them appropriately within the hotel.
Education
Primary School -
Namaka Public School
Nadi, Fiji 2001.01 - 2008.12
Secondary School -
Ratu Navula College
Nadi, Fiji 2009.01 - 2013.12
Certificate of Higher Education - Tourism and Hospitality
Fiji National University
Namaka, Nadi 2014.01 - 2014.12
Skills
- Strong empathy
- Reservation systems understanding
- Meeting sales targets
- Cleanliness standards adherence
- Hospitality standards knowledge
- Room allocation knowledge
- Handling lost property
- Time management proficiency
- Front office operations mastery
- Hotel software proficiency
- Payment Processing
Timeline
Guest service agent
Radisson Blu Hotel
2022.08 - Current
Guest service agent
Sheraton Beach Island Resort
2022.01 - 2022.07
Guest service agent
Plantation Island Resort
2017.08 - 2019.12
Guest service agent
Holiday Inn
2016.07 - 2017.07
Certificate of Higher Education - Tourism and Hospitality
Fiji National University
2014.01 - 2014.12
Secondary School -
Ratu Navula College
2009.01 - 2013.12
Primary School -
Namaka Public School
2001.01 - 2008.12