Summary
Overview
Work history
Education
Skills
Timeline
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VILIAME TUILEVA

Lautoka,Western

Summary

Accomplished hospitality professional with extensive expertise in front office operations and hotel software proficiency. Demonstrates strong empathy and a deep understanding of reservation systems, consistently meeting sales targets while adhering to cleanliness and hospitality standards. Skilled in room allocation, handling lost property, and payment processing, with a proven track record of effective time management. Committed to enhancing guest experiences and pursuing opportunities for career advancement within the hospitality industry.

Overview

9
9
years of professional experience
14
14
years of post-secondary education

Work history

Guest service agent

Radisson Blu Hotel
Denarau, Nadi, Fiji
08.2022 - Current
  • Resolved customer complaints with professionalism and patience.
  • Enhanced guest satisfaction by providing prompt and courteous service.
  • Managed hotel reservations for optimal room occupancy.
  • Delivered excellent communication skills to resolve any queries or issues of guests.

Guest service agent

Sheraton Beach Island Resort
Denarau, Nadi, Fiji
01.2022 - 07.2022
  • Delivered excellent communication skills to resolve any queries or issues of guests.
  • Coordinated with housekeeping staff for efficient room preparation.
  • Utilised knowledge of hotel facilities and services to assist guests accordingly.
  • Enhanced guest satisfaction by providing prompt and courteous service.

Guest service agent

Plantation Island Resort
Mamanuca Islands, Fiji
08.2017 - 12.2019
  • Offered personalised service to regular guests, fostering loyalty towards our hospitality brand.
  • Resolved customer complaints with professionalism and patience.
  • Handled emergency situations calmly and efficiently, prioritising safety of guests.
  • Delivered excellent communication skills to resolve any queries or issues of guests.

Guest service agent

Holiday Inn
Suva, Central
07.2016 - 07.2017
  • Coordinated with housekeeping staff for efficient room preparation.
  • Handled emergency situations calmly and efficiently, prioritising safety of guests.
  • Ensured smooth check-ins and check-outs for superior convenience.
  • Assisted guests in locating local attractions to enrich their stay.
  • Maintained a clean and welcoming reception area, projecting an inviting atmosphere.
  • Handled telephone calls professionally, directing them appropriately within the hotel.

Education

Primary School -

Namaka Public School
Nadi, Fiji
01.2001 - 12.2008

Secondary School -

Ratu Navula College
Nadi, Fiji
01.2009 - 12.2013

Certificate of Higher Education - Tourism and Hospitality

Fiji National University
Namaka, Nadi
01.2014 - 12.2014

Skills

  • Strong empathy
  • Reservation systems understanding
  • Meeting sales targets
  • Cleanliness standards adherence
  • Hospitality standards knowledge
  • Room allocation knowledge
  • Handling lost property
  • Time management proficiency
  • Front office operations mastery
  • Hotel software proficiency
  • Payment Processing

Timeline

Guest service agent

Radisson Blu Hotel
08.2022 - Current

Guest service agent

Sheraton Beach Island Resort
01.2022 - 07.2022

Guest service agent

Plantation Island Resort
08.2017 - 12.2019

Guest service agent

Holiday Inn
07.2016 - 07.2017

Certificate of Higher Education - Tourism and Hospitality

Fiji National University
01.2014 - 12.2014

Secondary School -

Ratu Navula College
01.2009 - 12.2013

Primary School -

Namaka Public School
01.2001 - 12.2008

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VILIAME TUILEVA