Vishal Bir

ICT Trainer/ Training Coordinator

Datec Fiji Limited

07.2012 - 03.2019

Company Overview: Datec (Fiji) Limited specializes in the delivery of information and communications technology solutions to businesses in Fiji and South Pacific. From its humble beginning 30 years ago, Datec is the now the largest technology provider in the South Pacific region.
Training Responsibilities
Assess training needs and agree learning aims
Design new training programs or adapt existing ones
Make training materials
Manage the roll-out of new projects
Prepare the training room and resources
Deliver training programs
Give constructive feedback to learners and management
Keep records up to date.
Technical Support – IT Training Lab
Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults; replacing parts as required;
Testing and evaluating new technology;
Conducting electrical safety checks on computer equipment.
Prometric/ Pearson Test Centre
Coordinating all Prometric / Pearson Test centre activities;
Enrolling the students for exams;
Collecting the exam fees and receipting;
Organizing payments to Prometric / Pearson;
Downloading the exams using the Prometric / Pearson server;
Administration of exams according to Prometric /Pearson rules and regulations;
Updating the Prometric /Pearson related records maintained by Training division and sending reports to Department Manager on Monthly basis.
Training and Development
Complete training and certification as agreed and detailed in the Division Training
Take strong initiatives to ensure awareness of the technology business and related innovations that will assist in offering Datec customer’s leading edge business solutions;
Develop a skill transfer plan and provide training to the junior trainers and attachments in training division.
Administration
Ensure attendance register is maintained and report is sent to Suva office on daily basis;
Ensure a fixed assets register with all relevant details in maintained for all company assets;
Ensure all business certificates to be maintained under statutory requirements are renewed on a timely basis;
Ensure all NPTC approvals and trainer approvals are obtained on a timely manner and records are maintained;
Ensure all HHEC approvals are obtained on a timely manner and records are maintained;
Ensure student manuals, food etc are coordinated in a timely manner and no issues recorded in customer’s feedback;
Ensure cleanliness of premises and training rooms at all times
Ensure minutes of branch meetings is compiled and circulated to all managers and actions taken by due dates;
Ensure proper and updated files are maintained for minutes of meeting;
Ensure travel claims are submitted within three working days after travel with all relevant supporting documents;
In addition to the duties and responsibilities listed, the employee is required to perform other duties to enhance teamwork in the department
Quality Responsibilities
Ensure that all personal activities are undertaken in accordance with the policy, standards and procedure defined in the Datec Business Procedures;
Ensure your team morale is high at all times and issues are resolved without causing impact on day to day operation;
Participate in the improvement of the standards, procedures, methods, guidelines and techniques defined in the Datec Business Procedures in order to increase the effectiveness of the Datec Quality Systems;
Participate in relevant Datec Special Interest Groups and Quality Circles;
Maintain the highest professional and ethical standards as viewed by Datec clients, prospects and contracts, and the internal Datec staff.
Reporting
Records of Daily receipts are maintained and handed over to Accts on a daily basis;
Provide Prometric/Pearson Exam reports as required by the Divisional Manager;
Maintain up to date technical and customer files in training division;
Maintain course customisation contents, note on course etc;
Time sheets are properly and accurately prepared and submitted to Division Manager;
Weekly customer feedback reports are filed and maintained.
Update Customer Relations Management Software (CRM)

Summary

Overview

Work History

Real Estate Sales Excutive

ICT Trainer/ Training Coordinator

Education

Diploma - Information Systems Management

Skills

Certification

References

Volunteer Experience

Timeline

Real Estate Sales Excutive

ICT Trainer/ Training Coordinator

Diploma - Information Systems Management

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