VULAREWA SERU RABUKUIVALU
Lautoka,Fiji
Summary
Accomplished professional with expertise in hotel and team operations management, strategic planning, and budget control. Demonstrates proficiency in guest services and complaint resolution, staff training, performance appraisals, and multi-departmental coordination. Skilled in report writing, data analysis, occupational health and safety compliance, recruitment procedures, efficient time management, property maintenance understanding, basic accounting principles, and hotel inventory management. Adept at utilising Microsoft Office Suite to enhance operational efficiency. Committed to driving organisational success through effective leadership and strategic initiatives.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
Work history
Hotel Manager
Tanoa Waterfront Hotel
Lautoka
05.2022 - 06.2025
- Manage hotel operations and lead a team of departmental leaders and 75 staff.
- Approve expenses, ensure budget adherence, and maintain profitability.
- Drive guest satisfaction through effective service delivery and problem resolution.
- Oversee recruitment, training, and staff development initiatives.
- Serve as Wellness Ambassador and support COVID-19 guest safety protocols.
- Ensure timely clearing of debtors and accurate financial reporting.
- Maintain a clean and safe environment aligned with OHS standards.
- Promote a positive and productive workplace culture through recognition, staff engagement, and development programs.
- Collaborated with the reservations and sales team to implement dynamic pricing strategies that optimize occupancy and revenue.
- Analyzed market trends, competitor performance, and booking patterns to forecast demand and adjust rates accordingly.
- Led hotel initiatives on sustainability, including energy-saving measures, waste reduction, and local supplier engagement.
- Built partnerships with the local community and schools (e.g., supporting Taiperia School for International Humanitarian Day).
- Mentored management trainees and junior staff, offering them growth opportunities within the Tanoa Group.
- Created internal promotion pathways and helped identify high-potential team members.
Operations Team Leader
Tanoa Waterfront Hotel
Lautoka
01.2022 - 05.2022
- Coordinated daily hotel operations across departments.
- Conducted preventative maintenance scheduling and ensured workplace safety.
- Motivated staff through hands-on leadership and recognition.
- Managed rostering and substituted staff during shortages.
Front Office Manager
Tanoa Waterfront Hotel
Lautoka
01.2018 - 01.2022
- Led the front office team, including duty managers, porters, and reservations.
- Managed guest check-ins, complaint handling, and departmental coordination.
- Implemented training programs and enforced discipline standards.
- Monitored departmental costs and reported performance against budget.
Senior Duty Manager
Tanoa Waterfront Hotel
Lautoka
01.2013 - 01.2018
- Supervised hotel service operations and coordinated department communications.
- Handled guest grievances, staff scheduling, and daily financial reporting.
- Trained new employees and conducted performance appraisals.
- Submitted monthly statistics to the Bureau of Statistics.
Education
Bachelor of Commerce - Tourism & Management
University of the South Pacific
Skills
- Hotel & Team Operations Management
- Strategic Planning & Budget Control
- Guest Services & Complaint Resolution
- Staff Training & Performance Appraisals
- Report Writing & Data Analysis
- Occupational Health & Safety Compliance
- Multi-Departmental Coordination
- Microsoft Office Suite (Word, Excel, PowerPoint, Project)
- Recruitment and hiring procedures
- Efficient time management
- Property maintenance understanding
- Basic accounting principles
- Hotel inventory management
Custom
- Travelling
- Socializing
- Engaging with diverse communities
- Promoting wellness and team culture within the workplace
Timeline
Hotel Manager
Tanoa Waterfront Hotel
05.2022 - 06.2025
Operations Team Leader
Tanoa Waterfront Hotel
01.2022 - 05.2022
Front Office Manager
Tanoa Waterfront Hotel
01.2018 - 01.2022
Senior Duty Manager
Tanoa Waterfront Hotel
01.2013 - 01.2018
Bachelor of Commerce - Tourism & Management
University of the South Pacific
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