Wayne Jefferson Penjueli
Navua
Summary
Accomplished Retail Professional experienced in high-end sales and boutique management. Delivered significant growth in sales and customer satisfaction through strategic planning and team leadership. Committed to enhancing customer experiences and driving store performance through innovative merchandising and exceptional service.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
Work history
Boutique Manager
Beqa Lagoon Resort
2024.05 - Current
- Coordinated seasonal sale events which significantly increased footfall in the store.
- Implemented an efficient system to ensure adequate staff coverage during peak hours.
- Supervised sales assistants during busy periods to minimise queues and maximise sales.
- Nurtured a welcoming atmosphere in the boutique, leading to positive customer reviews.
- Enhanced customer service by training staff in effective communication and problem-solving techniques.
- Responded promptly to guests' complaints, maintaining customer loyalty whilst resolving issues effectively.
- Provided expert fashion advice to customers, increasing satisfaction and repeat business.
- Boosted sales with regular product promotions and highly visible window displays.
- Built strong supplier relationships for timely deliveries and better pricing deals.
- Handled all financial transactions, ensuring accuracy and accountability at all times.
- Maintained a visually appealing storefront that attracted foot traffic into the store.
- Oversaw daily operations of the boutique, ensuring smooth running of business operations at all times.
- Nurtured a welcoming atmosphere in the boutique leading to positive customer reviews.
- Managed boutique inventory for optimal stock levels and variety.
Administration Supervisor
Jacks Retail Limited
2023.03 - 2024.05
- Provide Cashier Training
- Responsible for cashier balancing – sales deposits/banking/sales summary/card balancing.
- Responsible for coordinating all receiving and dispatching with stock controller.
- Responsible for coordinating STI, STO and rotations.
- Responsible for damaged register.
- Responsible for internal stock requests and transfers.
Production Analyst
Flour Mills of Fiji, Biscuit Company
2022.05 - 2023.03
- System entries of all Finished good products for sales team.
- Analysing data entries for wastage reports for Operations Manager, Factory Manager and CEO.
- Prepare Daily, Weekly and Monty reports for Biscuit company heads of Departments.
- Assisting stock Controller on daily and weekly stock counts.
- Assisting stock Controller on Mid month and Month end stocktakes.
Warehouse and Stores Supervisor
Stone Designs International Limited and Paradise Interiors Ltd, Pacific Harbor
2020.01 - 2022.04
- Oversaw warehouse operations and distributed stock to showrooms, ensuring timely availability of products.
- Managed stock ordering and processed incoming orders for timely inventory replenishment.
- Planned and executed monthly stock takes for warehouse and stores, ensuring inventory accuracy and organisation.
- Checked and approved all outgoing customer orders daily, maintaining accuracy and customer satisfaction.
- Managed stock shelving and storage organisation to optimise inventory retrieval.
- Supervised cleaning and maintenance of the warehouse and factory to uphold professional standards.
- Supervised staff on the sales floor, facilitating efficient workflow.
- Manage showroom displays in Suva and Nadi respectively.
- Delivered customer support and maintenance services to enhance satisfaction and resolve issues.
- Provided customer support in item selection and efficiently managed the billing procedures.
- Sell kitchen, sanitary ware items, granite, quartz and tiles.
- Informed the general manager about stock discrepancies and damages to maintain inventory integrity.
Site Coordinator at Jacks Manufacturing Pte Ltd, Resene Paint Project (Lami)
Jack's Manufacturing Pte Ltd, Suva
Lami
2018.01 - 2020.01
- Coordinates materials, equipment and finances for Resene Paint project.
- Prepare daily, weekly and monthly project reports.
- Coordinates and plans daily and weekly work for men on ground. Coordinates with Engineers and Architects on project works.
Assistant Site Coordinator/Storeman at Jacks Manufacturing Pte Ltd, Pier Street (Suva)
Jack's Manufacturing Pte Ltd, Suva
Suva
2017.01 - 2018.01
- Coordinated materials, equipment, and finances for Jack's Pier Street Project, ensuring timely availability for operations.
- Assisted site co-ordinator and foreman with daily tasks for team, preparing detailed daily and weekly work reports for management.
- Supported storeman by managing tool room operations and conducting regular inventory checks to ensure accuracy.
Warehouse & Stores Assistant Supervisor
Stone Designs International Limited and Paradise Interiors Ltd, Pacific Harbor
2014.01 - 2017.01
- Supervised team on order packing and ensured timely deliveries to customers.
- Received local orders and supervised team for accurate and efficient storage.
- Attend and assist customers with item selections and invoicing.
- Sell kitchen & bathroom products, stone countertops and tiles. Maintain showroom displays in Pacific Harbour, Suva and Nadi respectively.
Warehouse and Factory Helping Hand
Stone Designs International Limited and Paradise Interiors Ltd
2013.01 - 2014.01
- Supported workmen in daily factory operations to ensure smooth workflow and product readiness.
- Assisted workmen in creating engaging showroom displays in Suva and Nadi to attract potential customers.
- Sold kitchen items, bathroom products, stone countertops, and tiles to enhance customer selection.
Education
Primary Education - class 1-6
Rotuma Primary School
Fiji 1996.01 - 2001.01
Secondary Education - Form 1-6
Rotuma Secondary School
Fiji 2002.01 - 2007.01
Skills
- Retail sales expertise
- Product knowledge proficiency
- Sales leadership
- High-end sales expertise
- Store operations efficiency
- Product display design
- Visual merchandising creativity
- Store layout planning
- Stock control systems
- Stock rotation processes
- POS system operation
- Microsoft Office Suite proficiency
- Customer satisfaction focus
- Team collaboration
- Staff leadership and training
- Staff retention techniques
- Clear communication
Languages
Excellent communication skills both written and oral of the English language;
Referees
- Antoinette, Cecelia Foster, General Manager, anto.cmshold@gmail.com, 7628017, Stone Designs International Limited and Paradise Interiors Limited, Makosoi Pacific Harbour
- Russell, Baumann, Director Group of Companies, russ@connect.com.fj, 9990306
- Sama, Ah Yuk, Suva Project Manager, 9998656, Jack's Manufacturing Pte Ltd, Suva, Suva
- Ezral, Zeard, Project Manager, ezral@jacksfiji.com, 9990271, Jack's Manufacturing Pte Ltd, Suva, Suva
- Andrew, Wilson Mcgoon, Factory Manager, andrewm@fmf.com.fj, 9980695, Flour Mills of Fiji, Biscuit Company
- Nilesh, Prasad, Navua Shop Manager, navua_sm@jacksfiji.com, 9921366, Jacks of Fiji, Navua
Declaration
To conclude, hereby declare that the above information is correct to the best of my knowledge as and when it was prepared. Thank you Yours Faithfully Wayne Jefferson Penjueli 9098342
Profile
- Name: Wayne Jefferson Penjueli
- Residential Address: Waidradra Village, Queens Highway, Navua.
- Mailing Address: PO Box 279, Navua
- Date of Birth: 1990-06-14
- Place of Birth: Lautoka Maternity Unit
- Nationality: Rotuman
- Citizenship: Fiji
Timeline
Boutique Manager
Beqa Lagoon Resort
2024.05 - Current
Administration Supervisor
Jacks Retail Limited
2023.03 - 2024.05
Production Analyst
Flour Mills of Fiji, Biscuit Company
2022.05 - 2023.03
Warehouse and Stores Supervisor
Stone Designs International Limited and Paradise Interiors Ltd, Pacific Harbor
2020.01 - 2022.04
Site Coordinator at Jacks Manufacturing Pte Ltd, Resene Paint Project (Lami)
Jack's Manufacturing Pte Ltd, Suva
2018.01 - 2020.01
Assistant Site Coordinator/Storeman at Jacks Manufacturing Pte Ltd, Pier Street (Suva)
Jack's Manufacturing Pte Ltd, Suva
2017.01 - 2018.01
Warehouse & Stores Assistant Supervisor
Stone Designs International Limited and Paradise Interiors Ltd, Pacific Harbor
2014.01 - 2017.01
Warehouse and Factory Helping Hand
Stone Designs International Limited and Paradise Interiors Ltd
2013.01 - 2014.01
Secondary Education - Form 1-6
Rotuma Secondary School
2002.01 - 2007.01
Primary Education - class 1-6
Rotuma Primary School
1996.01 - 2001.01